Question

In: Operations Management

How are TQM concepts illustrated in the DoD example

How are TQM concepts illustrated in the DoD example

Solutions

Expert Solution

Total quality management (TQM) is a approach that ensures long term success of the organization. The approach concentrates on managing quality and implementing the improvement in products/ services, culture and process.

TQM concepts are illustrated in the DoD in the following manner:

  • DoD first highlights the quality problems faced.
  • It than mentions quality and quality management applied world wide and than specifically in United States.
  • It than illustrates several principals of TQM and how they are relevant in DoD.
  • It illustrates how application of these principles have helped DoD in overcoming quality issues.
  • Chain reaction of quality and productivity were considered,
  • The concept of direction and prevention were determined.
  • The cost of quality were identified.
  • The general strategy of implementing TQM in DoD was summarized as follows:
    • Demonstrate leadership,
    • Build Awareness,
    • Open and maintain lines of communication,
    • Create a consistency of Purpose,
    • Focus on customers,
    • Select efforts from areas of success
    • Develop teams,
    • Making available necessary resources like training and education,
    • Providing required environment,
    • Keeping a check on quality.

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