Question

How are TQM concepts illustrated in the DoD example

Answer 1

Total quality management (TQM) is a approach that ensures long term success of the organization. The approach concentrates on managing quality and implementing the improvement in products/ services, culture and process.

TQM concepts are illustrated in the DoD in the following manner:

• DoD first highlights the quality problems faced.
• It than mentions quality and quality management applied world wide and than specifically in United States.
• It than illustrates several principals of TQM and how they are relevant in DoD.
• It illustrates how application of these principles have helped DoD in overcoming quality issues.
• Chain reaction of quality and productivity were considered,
• The concept of direction and prevention were determined.
• The cost of quality were identified.
• The general strategy of implementing TQM in DoD was summarized as follows:
  • Demonstrate leadership,
  • Build Awareness,
  • Open and maintain lines of communication,
  • Create a consistency of Purpose,
  • Focus on customers,
  • Select efforts from areas of success
  • Develop teams,
  • Making available necessary resources like training and education,
  • Providing required environment,
  • Keeping a check on quality.