Question

Al-Amin Stall is already doing their business since 2017 besides the main road to Balik Pulau, Pulau Pinang. This famous stall sells Thai fusion food or also known as “Masakan Panas” among the local people such as Nasi Goreng Kampung, Nasi Goreng Pattaya, Tomyam soup, etc. Besides that, they also served western food such as chicken grill, chicken chop, mushroom soup, lamb grill and fish and chips.

The main problem with this stall is although the stall is famous in Balik Pulau, the business is not in good condition. They always record a small amount of loss at the end of the business month for almost 1.5 years. After visiting the stall, it looks like they didn’t have any specific system to record and track raw material that comes in and out. Besides that, the employee can eat what they want when they work; and not to forget the whole family members make this stall as their second home kitchen where they go and eat anytime they want without paying to the business. They only hire two people to work with them in the kitchen to cook and prepared drinks for the customer.

Besides that, some of the customer complaint that their service too slow. They have to wait quite some time to get their order. On the other hand, their kitchen is crowded with raw material supply where only two people can work there at one time, but the kitchen size is 20 feet x 10 feet. When looking at the dining area, their chairs and table are not ergonomically sound and some of them already broken and no safety at all.

When COVID-19 hit Malaysia, Malaysian government have implemented the Movement Restriction Order (MRO); which gives a massive impact to the stall owner income. The owner thinks it is now the correct time to ask someone who has a background of industrial engineering (which is you) to help him to plan what to do to boost up its business.

Tasks:

Based on group of maximum 5 person, kindly help Al-Amin stall owner to strategized what to do in detail and explain to him why he must do that according to the knowledge you had learn in industrial engineering subject.

Answer 1

thank you.