Question

Create a Business Process Model "swimlane" diagram using basic BPMN for the order-to-cash processes for 1-888-Junk Van. First prepare with a little research, then complete the deliverables listed below.

Deliverables: Submit both of the following:

- Business Process Model
- Write-up addressing topics below

Keep your diagram simple, but make sure to include all critical activities in role-based swim lanes separated by lines.

Include your name in the file name and on the first page.

Regarding the diagram:
- If you draw it using software other than Powerpoint or Excel (such as Visio), then please submit a copy in a .pdf, html or other common format for grading purposes
- You may draw it on paper and submit a photo - just make sure it is legible
- I'm expecting a first draft -- not the type of polished effort that comes from locking a team in a room for a month
- Don't obsess over the details of the diagramming standard -- you should have one or more swimlanes, circles for events at the beginning and end, boxes for activities, diamonds for branching/merging and arrows showing the flow.

Topics to address in the brief write-up (expected length - minimum: several paragraphs, maximum: 1 page):
- Discuss the decisions you had to make to produce the diagram and why you chose the way you did
- If this was your first experience documenting a process, what did you learn?
- What ideas do you have regarding how this process could be improved?

Answer 1

This is the swimlane diagram of 1-888 Junk Van

• This service will allow 1-888 Junk Van to have more control on efficient operations after improving the processing system.
• The 1-888 Junk Van has to improve driver efficiency by calculating the routes and also stop returning to the job venue just to collect payment.
• Customer and communication service issues should be removed by implementing the centralized methods and database system.
• Requirements are needed to increase the organization's operational efficiencies.
• Acquiring technology that will provide the company and the processing system.
• Create a centralized database system to help solve the main issues like customer service issues, miscommunication between employers and employees,etc.
• Platform as a Service (PaaS) is the best sustainable option for 1-888 Junk Van as it provides a centralized database system that all employees can remotely access.