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1. Joan is an Accountant who opposes the introduction of a new financial control system. For 15 years she has worked with a manual system. Now the firm is introducing a new computer-based system. How would you, as her manager, attempt to change Joan's attitude towards the new system?

2. Some people believe that perception is a more important explanation of behavior than is reality. Why is this assumption about perception made?

3. Why is it important to maintain emotional intelligence at all times in the workplace?

4. In the selection of job candidates, what should a hiring manager know about the self-efficacy concept?

Answer 1

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Joan is an accountant who opposes the introduction of a new financial control system. For 15 years she has worked with the old, manual system. Now the firm is introducing a new, computer‑based system. How would you attempt to change Joan's attitude about the new system?

Joan worked with an old system of manuals. It opposed the introduction of a new system of financial control. The goal is to speak about how Joan can change his attitude.

Attitude refers to a good or bad mental readiness, which affects its responses to objects , persons and situations. Athletes are intrinsic to and prone to improvement in one's behaviour. One of the many theories that explain the development and the change of attitudes suggests that people try to find similarities between their beliefs about people , objects, situations and the true scenario. The theory says that many interrelated components are part of people's attitude. Changes in one component contribute to changes in another component. If the components are beyond the capacity of the individual, malfunctions of the role commence.

Check for the following ways to change attitudes.

• Able to abjure the message leading to a shift of attitude.
• Divide the mindset into different behaviors and
• Accept the current attitude in order to develop a new attitude.

In that sense Joan has built a feeling of ease in that process, who has worked in the old manual method for fifteen years. She found manual repetitive actions to be secure (records have been kept in archives and stored in a clean year) and easy (data could be transported anywhere in the office for previous records). So Joan was trying to explore parallels with her current working method and the new recommended method by implementing a new financial management program.

Although the new financial control system is an expansion of its old manual system, Joan needed to learn the new software and computer. The message of the implementation of new methods of financial management is not possible and Joan 's current mindset can not be split into many small attitudes. The only approach is, therefore, to improve Joan 's attitude is to embrace it so that a better attitude can be established over time.

Some people believe that perception is a more important explanation of behavior than is reality. Why is this assumption about perception made?

Persons who think perception is more important than objective reality understand that people respond to what they think is not what they are. Therefore, as management attempts to gain its allegiance to the organisation, a worker may interpret management behavior as being dishonest and cynical. This worker does not act on the reality itself but on his / hers perception of reality.

Why is it important to maintain emotional intelligence at all times in the workplace?

We make emotionally responsible choices every day. We think that plan A is better than plan B and often we choose based on our emotions or intestinal sentiments. We get more attuned to one another when we understand the origin and source of these emotions , especially when working in a team. Emotional intelligence is more important than ever with globalisation, as teams are inter-cultural and global, the nature of emotional experiences increases and how they articulated themselves. Basically, in the workplace, the emotional intelligence results in the understanding, communication and administration of good ties and problems under pressure."Self-awareness encourages an appreciation of own needs and responses when such things happen, making it easier to consider potential approaches."To be successful, emotional intelligence must begin with you. Without knowing first how you function at an emotional level, you can not distill or enhance other people's well being, change and sense of self. It's their emotional intelligence level that distinguishes leaders and those skills that help to develop a more effective place of work.

In the selection of job candidates, what should a manager know about the self-efficacy concept?

Self-efficacy may be a major variable of the selection process as research suggests that people are more driven to perform at a high degree of self-effectiveness than people with little self-efficacy. However, this variable must be used cautiously by companies. Some investigators have claimed that, because of inadequate role models and experiences, individuals from various culture and minority groups may have developed low levels of self-efficacy. In view of these results, a business should also consider training for those who need it instead of the self-effectiveness variable as a method of selection, so that it can boost their self performance.

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