In: Operations Management
What does the Smiling curve illustrates? Which stages of the value chain tend to aggregate more value added?
A smiling curve is a graphical presentation or tool for identifying activities that bring more customer value and in turn that will help to fetch more price or in other terms we can say that a smiling curve an illustration of value-adding potentials of different components of the value chain. Smiling curve essentially shows is the success of a product is dependent on the concept, research, branding, marketing, and distribution.
the last stage of value chain that is sales service tend to aggregate more value added.A happy customer is a loyal customer so after sales service is very crucial to give due time and importance to this part of value chain.