Question

Erika ate dinner at the Cypress Restaurant. After dinner she paid the cashier and went home without realizing she had left her purse at the restaurant. What liability does the restaurant have if the cashier does not notice the purse and it is stolen? What liability does the restaurant have if the cashier takes possession of the purse intending to notify Erika that it is at the restaurant?

Draft a 250 - 300 word discussion explaining the your answer in detail.

Answer 1

The consumer’s trust and faith is the most important component of a service business like the Cypress Restaurant. The purse of Erica which was kept back in the restaurant the cashier has to be returned to the people in Law and order or to Erica personally by the cashier or one of the employees as a gesture of goodwill. The ethics of the business of service like the business of restaurant is very much dependent on the goodwill and the service which makes the consumers loyal to the institution which is key for this business. The faith of the people of the business makes the service industry its place in the consumer’s mind to be with the business. Further, the word of mouth is the best way the business of the restaurant gather’s its loyalty and new consumers. Faith and trust are thus essential for such business.
Erica may have forgotten her purse which the cashier finds. The cashier must give it back to the owner. The cashier may add to the same by sending one of the restaurant representatives to her place if she is known by the people in the restaurant. This is a great step from the business side to gain the faith of the consumer like Erica who may in the future remember this inclement and recommend the restaurant to her friends and social groups. The business may call the consumer about the purse she has left-back if her number is found to let her know that it’s in safe hands. If Erica is unknown to the restaurant the law enforcement can be given this bag or purse so that the claimant may have at if she enquires about it to the law enforcement.