Question

Case Study

The Department of Social Services represent a large portion of your country’s budget and total number of employees. The job of an eligible technician s to be responsible for all clients’ contact, policy interpretation and financial decisions related to several forms of public aid (e.g. food stamps, aid to families with dependent children). Eligibility technicians must read a large number of memos and announcements of new and revised policies and procedures. The company has decided to computerize the system and responses were no longer to be hand written but should be type written. Eligibility technicians were complaining they had difficulty in performing basic computer skills. The country decided to send employees to a week computer program costing $1000 per person. The country has 20 Eligibility technicians. Preliminary evaluation of the computer program was that trainees like it. Two months after training was conducted, managers found that almost half of the technicians still input data by hand while others seem to be comfortable in using their computers. When asked why they do not use their computers they claimed that they understood when in training but once they left the training and returned to their jobs they couldn’t perform skills learnt during training. Wilmer (2002).

Based on the above definition, what are the different levels at which training need analysis process should have been done at the Department of social Services?

Answer 1

TRAINING NEED ANALYSIS:- Training need analysis is the process through which, people/organization can identify the required skill sets in themselves or in their employees, to have smooth transition and operation in their job Or business.

Different levels of training need analysis that have to be done at Department of social services:-

DATA MANAGEMENT: In social services, data is most important thing as that always hepls you to look at the actual scenario in all aspects. So data management is the first training which a person should have trained in social services.

COMMUNICATION: Next would be communication as in social services, you need to communicate very often with different people. Communication is most important thing for conversation with trainees.

GEOGRAPHICAL KNOWLEDGE: In social services you have to visit so many places to organize the events so knowledge of that arrears will always help you to set up your events/plans in effective manner.

TRAINING RELATED TO ASSIGNED TASK: Key result area(KRA) is major level of training need analysis through which you can identify the required traing related to the assigned tasks.