you are in the middle of discussing a patient chief complaint and reviewing the patient history...

you are in the middle of discussing a patient chief complaint and reviewing the patient history with a new patient who seems to be a little uncomfortable talking with you, when another medical assistant knocks on the door and tells you that you have a call. what do you think that you should do? why

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Expert Solution

Answer.

Since the patient is evidently having discomfort in conversing with the health care worker ( HCW) interrupting the conversation may make the inter personal relation ship worse.

Since communicating with the patient plays a greater role in health care environment it is necessary to gather patient's trust and confidence for maintenance of an effective rapport. The patient's discomfort in communication may be is due to various reasons such as

Trust issues.

Readiness issues.

Physical and psychological issues.

Abrupt cessation of a continuing conversation may augment the clien's barrier to communicate with the HCW. The appropriate step in this case is to ask and confirm the meassage bearer whether the call can be postponed till the session is over. If the call has much priority courteously inform your patient the reason of your leaving and ask for another session in the near future to continue the session.

Nightingale answered 1 year ago

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