Question

In: Finance

Iris west has an FSA with FURTHER. He requested reimbursement in the amount of $100.00 for...

Iris west has an FSA with FURTHER. He requested reimbursement in the amount of $100.00 for a prescription he recently purchased. FURTHER incorrectly denied the claim as an ineligible expense. John called FURTHER irate that we denied his claim. The Service Representative who received John’s phone call explained that the claims examiner reviewed the wrong eligibility list and denied the expense in error. She apologized to the member and offered to reprocess his claim as a priority. Please write an apology letter to Iris West explaining the action that was taken on his account.

Writing Sample, below are some helpful tips to ensure your sample is well-written: First, address your letter to the customer

Then, be sure to acknowledge what the complaint/concern is AND apologize for the error/inconvenience

Next, State the action taken in order to fix the error. Next, confirm customer is valued (Stating that FURTHER values him a member OR stating he can contact you/FURTHER with any additional questions, etc)

Lastly, add an ending salutation – Be sure to include your name (with Job title/phone no/Email etc.) Please be clear and concise and double check your work for grammatical errors

Solutions

Expert Solution

Dear John,

Greetings from FURTHER.

We thank you for your call.

We had received your request for reimbursement for an amount of $100.00.

Unfortunately, our claims examiner erroneously reviewed the wrong eligibility list and denied the expense. As a result, we incorrectly denied the claim as an ineligible expense.

We have identified our error. We deeply regret the inconvenience caused to you due to unfortunate act of ours. We tender an apology for the same. We further inform you that we will reprocess your claim as a priority and reimburse you the amount within 3 working days.

You remain our valued customer. Please feel free to reach out to me in case of any further query or questions. I will be glad to assist you.

We thank you once again for reaching out to us. We apologize once again for the error at our end.

Hope you have a wonderful day ahead.

Regards,

ABC

Vice President - Claims

Phone : ______

Mobile: _________


Related Solutions

Adam has decided to purchase a sewing machine. He has two choices: Poppy and Iris. The...
Adam has decided to purchase a sewing machine. He has two choices: Poppy and Iris. The sewing machines sold by Poppy and Iris offer the same features (work space, stitch quality and quietness, automatic end-of-stich features, easy to learn, lightning, and so on). Both are mail-order companies with good reputations. Both sewing machines sell for the same price. To help him make a decision, Adam gets more information on the two machines from the respective company websites. He discovers that...
Your​ client, Charley​ Long, age​ 40, has requested your advice with respect to his IRA. He...
Your​ client, Charley​ Long, age​ 40, has requested your advice with respect to his IRA. He has a traditional IRA with a balance of​ $250,000 and his current AGI is​ $150,000. He expects his income to increase slightly when he retires at age 65. Charley has been reading about Roth IRAs and wants your advice as to whether he should rollover the​ $250,000 from his traditional IRA into a Roth IRA. He has sufficient outside money to pay any taxes...
b) Mr Watson has savings of £12,000. Of this amount he has invested £6,000 in Treasury...
b) Mr Watson has savings of £12,000. Of this amount he has invested £6,000 in Treasury Bills which currently yield a return of 6%. The remainder has been invested in a portfolio of four different companies’ shares. Details of this portfolio are as follows: Company Expected Return b shares Worth of share holding W 7.6% 0.20 £1,200 X 12.4% 0.80 £1,200 Y 15.6% 1.20 £1,200 Z 18.8% 1.60 £2,400 Calculate the expected return and beta (b) value of Mr Watson’s...
Mr Watson has savings of £12,000. Of this amount he has invested £6,000 in Treasury Bills...
Mr Watson has savings of £12,000. Of this amount he has invested £6,000 in Treasury Bills which currently yield a return of 6%. The remainder has been invested in a portfolio of four different companies’ shares. Details of this portfolio are as follows: Company Expected Return b shares Worth of share holding W 7.6% 0.20 £1,200 X 12.4% 0.80 £1,200 Y 15.6% 1.20 £1,200 Z 18.8% 1.60 £2,400 i) Calculate the expected return and beta (b) value of Mr Watson’s...
Amount of Insurance Needed.  Peter is married and has two children. He wants to be sure...
Amount of Insurance Needed.  Peter is married and has two children. He wants to be sure that he has sufficient life insurance to take care of his family if he dies.​Peter's wife is a homemaker but attends college​ part-time pursuing a law degree. It will cost approximately ​$38,207 for her to finish her education. Since the children are​teenagers, Peter feels he will only need to provide the family with income for the next 10 years. He further calculates that the...
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT