In: Operations Management
A seller verbally tells you that his cleaning product can remove any stain from the surface of a vehicle. You later find out that this is not the case. In fact, you find that the cleaning product does not work very well at all in removing paint stains. Do you have a legal claim against this seller? What types of damages are you entitled to?
Since the seller selling a product which is not at all removing the any stains, then the consumer are having right to claim against this seller.
But, since the seller is telling verbally to the customers, with no written statements. It is very difficult to claim in front of judiciary courts. Seller might change his words any point of time. Hence, legally it is very difficult to claim against the seller.
If incase the customer has right of claiming against the seller. Then the customers are can claim under below categories
The vehicle damage, Time damage, Money damages as well as damaging the name of the buyer/customers.