Question

Question 1 (5 marks, 1 each)

Therapeutic communication includes five levels: interpersonal communication, transpersonal communication, small-group communication, intrapersonal communication and public communication.

Define these levels.

Question 2 (5 marks, 0.5 each)

The HCP might employ different techniques to establish a relationship with the patient. The selection of the technique depends heavily on the purpose of collaboration and the ability of the patient to communicate verbally. Therapeutic communication helps patients to trust and relax, while non-therapeutic communication causes patients to feel uncomfortable and untrusting and builds walls barring communication between caregiver and patient.

Classify the following techniques into therapeutic or non-therapeutic communication techniques.

• Paraphrasing.

•Asking personal questions.

• Giving personal opinions.

• Providing information.

• Focusing.

• Asking relevant questions.

• Defensive responses.

• Self disclosing.

• Passive or aggressive responses.

• Arguing.

Question 3 (5 marks, 1 each)

Alberto Mendez, a 46 year old man with a family history of heart disease, has shown up 30 minutes late for a routine physical examination. Mr. Mendez does not speak English, but he has brought his 15 year old daughter with him to serve as interpreter. After his arrival in the office and before his being shown into the examination room, the front desk receptionist explains to you that he is late because his car was rear-ended by another car. When you walk to the examination room to interview and prepare Mr. Mendez for his visit with his physician, you sense immediately that he is upset. Your responsibilities are to take his signs, pulse, temperature, blood pressure, respiratory rate.

Based on this scenario, discuss five factors that may act as barriers and impair the communication process.

Question 5 (5 marks, 1 each)

Describe the interpersonal skills that are essential for successful healthcare professional.

Answer 1

ans 1} Therapeutic communications

a} INTERPERSONAL COMMUNICATION = IT INVOLVES 2 PARTIES sender and reciever . they use common language to transit message by oral or written communication .

b) TRANSPERSONAL = it is an interaction between nurse and patients ( or another person ) face to face.

it is and holistic approach towards bonding with multifaceted characteristic that surrounds personal and universal spheres of existense.

c) SMALL GROUP COMMUNICATION = it is an interaction that occurs when a small number of person meet. for example working on committes. patient care conferences

D) PUBLIC COMMUNICATION = it is the management of the communication and relationship to establish goodwill and mutual understanding between organization and its public .

E) INTERPERSONAL = iT IS ALSO ONE TO ONE INTERACTION BETWEEN NURSE AND ANOTHER PERSON THAT OCCURS FACE TO FACE, .

ans 2 ==== CLASSIFICATION

PARAPHRASING - therapeutic

Asking personal question - non therapeutic

Providing information - therapeutic

Focusing ----- focusing on self is non therapeutic

Asking relevant q== therapeutic

defensive response - non therapeutic

self disclosing == non therapeutic

Passive or aggressive - non therapeutic

Arguing - non therapeutic

Ans 3--- 1 First of all as patient is in bad moof if receptionist has responded with the patient well then its fine otherwise communicating is difficult .

2. As patient is a non english speaker so communication is a barrier .

3. As patient has brought his daughter as a translator . so it becomes difficult to explain to patient regarding the procedure .

4. As patient daughter is 15 year old . it is very much possible she might not understand few things.

5. mainting a better patient nurse relationship is difficult because of language .

Ams 5 INTERPERSONAL SKILL FOR HEALTH CARE PROFESSIONAL

1. COMMUNICATION SKILL

Core of many workplaces is communication but for us its important . it is vital for effective patient care and satisfaction .

2 TEAM WORK

Team finctioning is associated with better patients .

3 WORK ETHIC

cOMPONENTS ARE - Punctuality

Proffessionalism

overall attitude

behaviour

THIS is the reason healthcare field require hours that go beyond standard 9-5 job

4 POSITIVE ATTITUDE

Soft skill is best for us

it is very important that health care worker keeps a sunny outlook . as the harsh relaities of health care can be easily wear someone down leading to stress and negative consequences .

5 CONFIDENCE

It is most important that you project confidence in your work . feeling confident in your skill set directly communicates with patients and affects the experience