In: Operations Management
Insurance, Inc. is a large insurance company with partners that specialize in home, auto, and business insurance. Since each partner specializes in a different area of insurance, customers would be likely to
a) prefer to work with one person who has diverse skills.
b) view the service as higher quality than that provided by one person.
c) take their business to a sole proprietor, rather than this partnership.
d) view the service as lower quality than that provided by one person.
e) question the qualifications of each partner.
Answer: Option B
Explanation: Insurance, Inc. is a large insurance company with partners that specialize in home, auto, and business insurance. Since each partner specializes in a different area of insurance, customers would be likely to view the service as higher quality than that provided by one person.