In: Accounting
Non-Financial Performance Many city and county governments are discovering that you can control only what you measure. As a result, many municipal governments are introducing non-financial performance measures to help improve municipal services. Use the Google search engine to perform a search for “municipal government performance measurement.” Google will provide a list of Internet sites that outline various city efforts in using nonfinancial performance measures. Report on the types of measures used by one of the cities from the search.
No copied answer, please.
Use this activity to compare performance measures from different groups and their selected cities.
The following are examples of performance measures from Worcester, Massachusetts:
ECONOMIC DEVELOPMENT
Indicator Outcome Type Measured As
Growth
of commercial
and Performance Change
in total assessed
residential tax base value over time
Job growth Performance Jobs created (and lost) by category
Amount of private investment Performance Total annual new construction, business
expansion, and R&D investment
PUBLIC SAFETY
Indicator Outcome Type Measured As
All measured both citywide and by
neighborhood
Level of crime Performance Crime rate and clearance rate by type of crime
Police community
relations Performance Responses to annual
citizen survey questions,
performance of personnel on tests of courtesy,
professionalism, and respect
Allegations of police misconduct Performance The annual number of complaints of excessive
force received by the police department
Level of fire activity Performance # of structure fires; # of fire inspections
performed;
# of arson cases
Responses to fire calls Performance Number of fire calls answered as a % of total
Calls for service, average response time, % of
responses < 5 minutes
IMPROVED MUNICIPAL SERVICES
Indicator Outcome Type Measured As
Cleanliness of streets Performance Responses to questions on the annual
citizen survey, objective resident ratings
Cleanliness of streets Efficiency Cost per mile of street swept
Snow clearance Performance Miles of road cleared to pavement within 6
hours of a snowstorm
Condition of streets and roads Performance Responses to questions on the annual
citizen survey, Pavement Condition Index
(PCI)
Effectiveness of recycling program Performance % of trash recycled
Effectiveness of anti-graffiti program Performance # of graffiti incident responses, response
time from call for service to cleanup
Cost effectiveness of solid Efficiency Cost per ton of waste collected waste
collection
Library usage Performance Circulation per capita
Citizen involvement Performance % of eligible voters registered;
(citywide and by neighborhood) % of registered voters voting
EDUCATION
Indicator Outcome Type Measured As
Student and school achievement Performance MCAS test scores
Graduation rate Performance Percent graduating
Dropout rate Performance Percent dropouts
Employer satisfaction
with graduates Performance Employer survey
Post-graduate plans Performance Percent of graduates going to college; percent going to work
Parent involvement in schools Performance Attendance at parent-teacher conferences;
survey of parents, teachers, and principals
IMPROVED YOUTH SERVICES
Indicator Outcome Type Measured As
Presence of “at risk youth” Performance Responses to questions from the Youth
Risk Behavior Survey (includes questions
on drug and alcohol use and violent
behavior)
(by high school)
Extent of juvenile crime Performance Juvenile crime rate, citywide and by
neighborhood
Teen pregnancies Performance Teen pregnancy rate
Infant mortality Performance Infant mortality rate
Teen youth services Program availability Number of programs and participation
rates (by race, ethnicity, and gender) by
neighborhood