Question

In: Operations Management

Fox 5 network keeps a communication platform for its employees. It is a complex and dynamic...

Fox 5 network keeps a communication platform for its employees. It is a complex and dynamic process, but early models focused on a one-way transmission of messages from employees to Managers. The platform consists of an information source feed encoded a message and delivered it through a selected channel to a designated receiver. The Chief Information Officer emphasized relationships between source and receiver and suggested that the more highly developed the communication knowledge and skills of sources and receivers, the more effectively the message would be encoded and decoded. The Chief Operations Officer acknowledged the importance of the communication culture in which communication occurs, the attitudes of senders and receivers and strategic channel selection is often used in every day communication, sidelining division meetings. This allows formal communications planning and implementation to not be an issue.

10. Provide three examples in liabilities employees can face under this kind of communication platform of Fox 5.

11. In your opinion do you think, employees are happy about the platform specific and isolated setup of communication model.

12. Provide three examples to your preferred type of a communication mode that can work at Fox 5.

13. Where would you think the CEO of Fox 5 would find extreme difficulty in communicating to his Fox 5 employees?

Solutions

Expert Solution

Answer 10= The main issues faced by the employees can be as below=

There is only one-way communication that is for the top to bottom so the opinions of the employees cannot be shared with the top management

The focus of this structure is on highly developed communication coding and encoding of the message and it can require a lot of training and practice

The importance of the selection of channel can result in a number of difficulties

Answer 11= No, the employees will not be happy as they also want to express their opinions and suggestions and as this system is a one-way communication channel this will not facilitate the two-way communication.

Answer 12= These are enlisted as below=

There must be two-way communication between the top management and the other employees

The focus should be on the content of the message rather than coding and decoding

The channel of communication should be easy to use and understand

There must be prompt communication rather than giving importance to the coding and decoding of the message

A good communication setup is one that is prompt and dynamic in nature rather than following a strict set of regulations.

Answer 13= The extreme difficulty will be experienced when the CEO will be looking to have the feedback about the communication as the communication is not completed in the absence of the feedback and this is not present in the setup adopted by the company


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