In: Operations Management
Michael Rowan owns Michael’s Motor Cars in Lancaster,
Pennsylvania. Michael’s motor car business is rather unique. The
company is involved in selling used cars, but in a very original
and new way. Over the years Michael has developed a new type of
customer service. No longer must buyers go from car lot to car lot
searching for their “dream car.” Michael’s Motor Cars serves as
your personal car shopper. His clientele is limited to very upscale
buyers, and he sells only the finest quality automobiles. Through
the Internet, Michael’s customers come to him from all over the
United States. However, the majority of his customers reside in the
northeast region, and this allows for easier delivery and
communication with his customers. Whether it’s a 2005 BMW or a 1960
Alfa Romeo, Michael has been able to deliver with little or no
complications or rejections. And, typically, the clients will
receive their car for less than the Kelly Blue Book value. They are
nothing less than high-quality automobiles that Michael has
hand-chosen and made flawless through the restoration and detailing
performed on each vehicle prior to delivery. With only limited
inventory and relatively low overhead, Michael is able to keep his
operating costs quite low. One essential part of the automotive
retail business is maintaining a strong customer referral base.
Michael closely guards his very high reputation, and this allows
him to maintain a network of referral clients.
Question 1. What elements of the Macroenvironment Michael’s Motor
Cars faces?
Question 2. What opportunities will Michael’s Motor Cars get
A Thumbs Up! Would be really helpful for me. If you have any questions, please leave a comment and I will get back to you as soon as possible.
Question 1:
Michael's Motor Cars face some elements of Macroeconomics from the above-mentioned case are Price level, money, employment, etc. These elements help the company in determining the overall national income of the company and also the employment on the basis of aggregate demand and aggregate supply in the market.
Question 2:
Michael's Motor Cars will have a great opportunity to grow there company as they are having a very unique business and unique business have no competitors in the market. they just need to focus on their goals and try to provide customer satisfaction and try to win their customer's trust so that they can become their trustworthy customers. Moreover, they will have a Monopoly in the market of having a unique business that will not raise the competition in the market and they can't enjoy ruling the market according to them in their particular business line.