Question

Discuss several categories of common end-user technology problems.

Provide examples of problem-solving processes applied to typical support problems.

Answer 1

Categories can be divided on the basis of usability and other performance metrics:

1.Usability : The end user is not able to use the product and is not able to get the desired output or desired functioning from the product due to insufficiency of the user to use the product effectively.

2.Configuration : the end user is not able to configure the product according to their usage and requirement fand they need support for it.

3.malfucntioning in the product : there is a bugs or error in the product which makes it difficult for the user to understand it and resolve it.

4.Confusing visuals in the product : It is not a technical problem but can be addressed as a technical problem because the visual design takes place in the technical process.

Problem-solving processes applied to typical support problems are as follows , first the user is asked for the where they see the problem and what is the source of the problem and how often it is being repeated and how it is affecting your usage of the product , and than the support team replicate the error and get to the source of the problem and try to resolvbe it using the techincal guide of the product.