Question

What is the main difference in approach between Business Process Reengineering and TQM/Lean?

Answer 1

Total quality management famously known as TQM ia a philisophy which is based on the process of improving the productivity and total quality of the products which will result in the overall growth of the organization. Focussing on the customer needs and satisfaction is the primary aspect of this process. Overall TQM does the following

Ensures quality products

Encourages healthy working environment with teamwork.

Customer satisfaction to the core.

The result of TQM is

Overall business growth of the organization

Creates a stressfree workplace

Makes a productive working environment.

Business process reengineering

Business process engineering concentrates on the processes and changes needed within the business environment. Be it fulfilling the need of more human resource or advancement in technological sources within the organization. When such reengineering is made productivity increases. With BPR

the speed of productivity can be increased.

Business can be made more competitive.

Flexibility can be seen in all departments.

Cost can be reduced through the value chain.

1. TQM is improving productivity through quality whereas BPR is about changing process improvements through technological advance.

2. TQM is about continuous improvement whereas BPR is product innovation.

3. TQM insists on statistical process whereas BPR depends on information technology.

4. TQM can apply both top down and vice versa approaches but BMR can apply only from top to down structure.