Question

You order a laptop (mention the type or the code) from an online shop. The delivery arrived on time but some of the components and extra tools are missing. Write an email to the company mentioning that the order arrived on time, complaining about the missing items. Ask how much longer you will have to wait and ask the company what action(s) it will take over this matter. You should write at least (200) words. You should consider the whole components of the email- greeting, opening, requests, closing, salutation. You do NOT need to write your own address. Begin your email as follows: Dear Sir/Madam

Answer 1

Customer name is considered as Mike, Order date- 15th March 2020, Order Delivery date- 18th March 2020, Laptop Code- AB1234

Dear Sir/ Madam,

Greetings of the day!!

I am writing this mail to share a very disappointing experience of buying a laptop from your online shop. I had ordered a laptop (Code- AB1234) from your online shop on 15th March 2020. The laptop was delivered to me on the committed delivery date, 18th March 2020. I was extremely happy to receive my new laptop on time. However, when I opened the package, I found major issues in the delivered laptop. The laptop charger, wireless mouse, and Installation CD which were mentioned as a part of the package were missing. I was very disappointed and could not understand how such a major mistake happened at your end.

I need to start using the laptop at the earliest and would request you to take quick action. I would like to know when my laptop issue would be resolved. Also, I would like to know about the steps you would be taking over this serious matter and how you would ensure that such things don’t happen again. A positive reply from your end would be appreciated.

Finally, I would again ask you to kindly take action over my laptop order on high priority. I would be waiting for your earliest reply.

Thanks and Regards,

Mike