Question

In: Operations Management

Please, explain your answer, i am here to learn. Pass it if you can't explain all...

Please, explain your answer, i am here to learn. Pass it if you can't explain all the answer to others out there. and be fair. Thanks.

1. Which one of the following is true about the power of the project managers in different organizational structures?

a. In a project-oriented organization, the project manager has no real authority and power.

b. A strong matrix maintains many characteristics of a project-oriented organization, where much of the authority rests with the project manager.

c. In a weak matrix, the authority is shared between the functional manager and the project manager, the project manager does not have full authority for the project and its funding.

d.A balanced matrix maintains many characteristics of a functional matrix; the project role is like that of a coordinator or expeditor (communications coordinator or staff assistant) than that of a true project manager.

2. While reviewing a deliverable due today to the customer, you noticed a technical defect in the deliverable. Upon further inspection, you realize that even though the deliverable fails to meet the project quality standards, it fully satisfies the contractual requirements. You are aware that the customer does not have the domain knowledge and technical expertise to notice the defect. The team member responsible for this deliverable tells you that fixing the defect will be time consuming and superfluous. What is your best course of action?

a.Contact the customer immediately and inform them that the deliverables will be late due to some unavoidable consequences.

b. Make sure that the issue is captured on the lesson learned so that future projects can benefit.

c.Have a discussion with the customer about the issue with the deliverable.

d. Do not mention anything and get formal acceptance form the customer.

3. You are overseeing a project to implement an online travel package reservation system that has 6 sponsors and 13 stakeholders. You want to make sure that your project stakeholders will receive the correct version of the product. Which of the following plans will you use to specify how versioning information will be tracked?

a. Quality management plan

b. Scope management plan

c.Change management plan

d.Configuration management plan

Solutions

Expert Solution

1. (C)

In a matrix structure, the authority of a functional manager flows downwards, and the influence of the project manager flows horizontally. In this structure, an employee, let's say an engineer, may report to two managers, his permanent functional manager, and a temporary project manager. The matrix structure is a composite of the project and the functional structure. Here, the knowledge, skills, or talent of an employee can be shared.

2. (C)

As an ethical practice, it is required by us to disclose all the information regarding the product or service that we are delivering. In this case, once we have a discussion with the customer about the defect and an explanation is provided to them, the customer would be happy to extend the deadline and will open the avenues for future business as well.

3. (D) Configuration Management Plan

It is defined as, how we will manage changes to deliverables and the resulting documentation, including which organizational tools we will use. During the planning process, everything is thoroughly planned, however, there are a lot of changes that occur during the course of the project. For eg, we may encounter bugs in an application and they need to be rectified. A configuration management plan will make sure all this is documented including the version of the application.


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