Question

In: Operations Management

1) Which of the following types of process maps is most useful for identifying and quantifying...

1) Which of the following types of process maps is most useful for identifying and quantifying wastes in a process flow?

	a.	Swim Lane Flowchart
	b.	Value Stream Map
	c.	Cause-and-Effect Process Map
	d.	Spaghetti Diagram

2) Which of the following are the roles of a team member in Toyota's organization? Choose all that apply.

	a.	Meet production goals
	b.	Support problem-solving small group activities
	c.	Perform routine minor maintenance
	d.	Hoshin planning
	e.	Maintain 5S in their area

3)The [A] is a tool for working with ideas that helps to organize facts, opinions and issues into natural groups to help find themes or diagnose a complex issue.

__________

4) Under quality function deployment, all operations of a company are driven by the voice of the customer rather than by edicts of top management or by the specification established by design engineering.

True

False

Expert Solution

1) Which of the following types of process maps is most useful for identifying and quantifying wastes in a process flow?

b.

Value Stream Map

It is used to recognize important metrics and eliminate wast in terms of time and cost.

2) Which of the following are the roles of a team member in Toyota's organization? Choose all that apply.

	b.	Support problem-solving small group activities
	c.	Perform routine minor maintenance
	e.	Maintain 5S in their area

Other tasks by a team member include the following :

- perform work to current standard

-look for continuous improvement opportunities

3)The [A] is a tool for working with ideas that helps to organize facts, opinions and issues into natural groups to help find themes or diagnose a complex issue.

____AFFINITY DIAGRAM______

It is used to group ideas that are generated due to a brainstorming session or a lot of information aggregation. It helps in forming groups according to relationships.

4) Under quality function deployment, all operations of a company are driven by the voice of the customer rather than by edicts of top management or by the specification established by design engineering.

False

keosha answered 4 months ago

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