Question

Question 5 Jeff runs an exclusive holiday resort. He charges RM 30,000 per annum. Kevin joined the holiday resort 2 month ago and he has paid the initial installment of RM15,000 and he has to pay subsequent installments in the last remaining few months of the year. A few days ago, the City Council made a spot check and found that the resort had poor safety features and revoked the license of the resort indefinitely. All members were not allowed to use the facilities in the resort. Kevin is now claiming back his RM15,000 that he paid. But Jeff refused to refund the initial installment stating that he has used the resort facilities and is also claiming the balance of the RM15,000. Advise Kevin. (Total : 20 marks)

Answer 1

First a fall there should be a refund or exchange offer agreement between the customers and the owner of the resort.

In the above case, the customer can ask for the first installment money because he has already utilized the service (safety)given by the resort. But the main matter is the owner of the resort is asking for 2nd installment also even after getting revoking of resort license.

Kevin should take some crucial steps-

Every customer has a right to complain if he/she is not satisfied by services to provide and the service provider is liable to pay back the money.

Kevin should visit the consumer action forum for his complaining. The first step is to review what happened and think about the option and rights. Kevin should consider the facts for example

1)A brief description of his complaint.

2)What your rights are.

3)Why Kevin thinks the business should do something.

4)What Kevin wants from the business to resolve the problem.

The consumer must base their decision on whether or not to go and file the consumer complaints on 2 aspects. First how responsive was the service provider at the time of when an issue was contacted. There are more customers on consumer forums or sites with the same problem with service.?

Finally, Kevin was not satisfied with service and he wanted his money back so he has to follow three steps-

1)Gather all the paperwork related to service.

2)Make an initial call with business through mail or telephone.

3)The consumer can choose to call state licensing boards a consumer protection agency or local regulators.

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