Question

Consider the following jobs: emergency department nurse, bill collector, computer repair technician, supermarket cashier, dentist, flight attendant, kindergarten teacher, prosecuting attorney, server in a family restaurant, server in an expensive French restaurant, stockbroker, and undertaker. What type of emotions would you expect each of them to display to customers in the course of doing their job? What drives your expectations?

Answer 1

Answer) I would expect following emotions for given positions while dealing with customers

• Emergency department nurse-Serious and calm emotions
• Bill collector-No or unreadable emotions
• Computer repair technician-Emotions which convey they are attentive and listening
• Supermarket cashier-No or unreadable emotions
• Dentist-Calm emotions
• Flight attendant-Pleasant and happy emotions
• Kindergarten teacher-Pleasant,happy and caring emotions
• Prosecuting attorney-Serious and attentive emotions
• Server in a family restaurant-attentive and warm emotions
• Server in an expensive french restaurant-Attentive and warm emotions
• Stockbroker-Attentive and unreadable emotions
• Undertaker-Serious emotions

My expectations for such emotions is driven by nature of job,what they are doing has certain characterstics attached with it and I expect those characterstics to influence their emotions which will then become part of their job.

Answer is complete.Thank you!