Explain the fundamental characteristics of a balanced
scorecard.
Why should non-financial measures be included within a balanced
scorecard?
Sargent Ltd is a manufacturer of high-end video
teleconferencing equipment. Following a recent management workshop,
the firm has identified the following objectives for the next 12
months:
Improve customer satisfaction,
Minimise rework costs
Improve on-time delivery performance,
Increase customer retention
Enhanced average shopfloor personnel qualification
Enhance sales growth in local markets.
Develop a balanced scorecard for
Sargent Ltd. Include a range of...