This week we will have an opportunity to create and practice a phone script. The purpose of this script is to attempt to get an appointment over the telephone. Please be sure to read both Week 4 and 5 lectures before participating. Pay particular attention to the sample script presented below. Writing a successful script is a foundation of selling. This Discussion will help you start with your sales success.
Below is a sample phone script. Compare the script to the example
in the lectures and identify what is missing and what needs to be
added. Then, post a revised script that you believe would be more
effective at getting the appointment. Create a new script to make
Mr. Brown say yes!
Name of Company: Air Freeifer
Product Selling: Air Purifier
Mr. Wood: Hello, Mr. Wood speaking.
Sales Rep: Hello Mr. Wood. My name is Todd and I'm calling on behalf of Air Freeifer. We help businesses such as yours with products that will work well in hotels. I understand that you have 250 hotel rooms with 100 of them being smoking rooms, and that you might be interested in a form of Air Purification?
Mr. Wood: Yes, that is correct.
Sales Rep: Well Mr. Wood. I have several products that would work great for all of your rooms at the hotel. I will be in the area on the 20th, if you would like to set up an appointment for us to go over the available products?
Mr. Wood: I am unavailable to meet with you.
In: Finance
Consider whether each of the following practices is appropriate or inappropriate for the age level, according to the principles of Piaget and contemporary researchers following in his tradition. Question 1 A high school science teacher asks students in a chemistry lab to answer thequestion “Does water boil faster when more heat is applied?” He gives them the equipment theyneed and shows them how to use it safely, and he monitors their procedures to make sure theyare following his safety guidelines. The students are able to conduct their investigations fairlyindependently, but seem to benefit from the teacher’s occasional guidance about how they mightmodify their procedures for clear-cut results. Appropriate Not Appropriate As she sits in her high chair, 6-month-old Deena keeps throwing the toys her father places on her tray, despite her father’s pleas that she stop. Exasperated, the father scolds Deena and puts her in her crib—where there are no toys at all—to show Deena that toys are not meant to be thrown. Appropriate Not Appropriate When a third-grade class takes a field trip to Rocky Mountain National Park, a park ranger gives a short lecture explaining how the Rocky Mountains were formed by forces pushing upward from within the earth. Not Appropriate Appropriate Question 7 After reading a children’s book that describes Columbus’s voyage to the New World in 1492, a first-grade teacher asks students to consider what might have happened if Columbus had never made the trip. Appropriate Not Appropriate
In: Psychology
During the current period Ginger and Mary Ann made the following purchases of beads. Answer the questions below assuming that Ginger and Mary Ann use the specific identification method for inventory costing. Purchase 1 = 40 small beads @ $ 8.00 each = Purchase 2 = 60 medium beads @ $10.00 each = Purchase 3 = 80 large beads @ $11.00 each = Total available for sale = 10. What would be the total available for sale? Cost of small beads in inventory units @ $ = Cost of medium beads in inventory units @ $ = Cost of large beads in inventory units @ $ = Total available for sale = 11. What would be the cost of goods sold assuming that the following beads were SOLD? 20 small-size beads & 25 medium-size beads & 30 large-size beads units @ $ = units @ $ = units @ $ = = Total cost of goods sold (COGS) 12. What would be the ending inventory for all the beads remaining? Show your answer for each bead size (small, medium, and large) and the total for all of them. units @ $ = units @ $ = units @ $ = = Cost of ending inventory
In: Accounting
Lower-of-Cost-or-Market Inventory
On the basis of the following data:
| Product |
Inventory |
Cost per |
Market Value per Unit |
| Model A | 13 | $198 | $223 |
| Model B | 42 | 63 | 56 |
| Model C | 36 | 126 | 144 |
| Model D | 13 | 241 | 237 |
| Model E | 33 | 144 | 152 |
Determine the value of the inventory at the lower of cost or market. Assemble the data in the form illustrated in Exhibit 9.
| Inventory at the Lower of Cost or Market | |||
| Product | Total Cost | Total Market | Lower of Total Cost or Total Market |
| A | $fill in the blank 1 | $fill in the blank 2 | $fill in the blank 3 |
| B | fill in the blank 4 | fill in the blank 5 | fill in the blank 6 |
| C | fill in the blank 7 | fill in the blank 8 | fill in the blank 9 |
| D | fill in the blank 10 | fill in the blank 11 | fill in the blank 12 |
| E | fill in the blank 13 | fill in the blank 14 | fill in the blank 15 |
| Total | $fill in the blank 16 | $fill in the blank 17 | $fill in the blank 18 |
In: Accounting
Weighted Average Cost Flow Method Under Perpetual Inventory System
The following units of a particular item were available for sale during the calendar year:
| Jan. 1 | Inventory | 10,000 | units at $75.00 |
| Mar. 18 | Sale | 8,000 | units |
| May 2 | Purchase | 18,000 | units at $77.50 |
| Aug. 9 | Sale | 15,000 | units |
| Oct. 20 | Purchase | 7,000 | units at $80.25 |
The firm uses the weighted average cost method with a perpetual inventory system. Determine the cost of goods sold for each sale and the inventory balance after each sale. Present the data in the form illustrated in Exhibit 5. Round unit cost to two decimal places, if necessary.
| Schedule of Cost of Goods Sold Weighted Average Cost Flow Method |
|||||||||
|---|---|---|---|---|---|---|---|---|---|
| Purchases | Cost of Goods Sold | Inventory | |||||||
| Date | Quantity | Unit Cost | Total Cost | Quantity | Unit Cost | Total Cost | Quantity | Unit Cost | Total Cost |
| Jan. 1 | |||||||||
| Mar. 18 | |||||||||
| May 2 | |||||||||
| Aug. 9 | |||||||||
| Oct. 20 | |||||||||
| Dec. 31 | Balances | ||||||||
In: Accounting
Target Costing
Laser Impressions, Inc., manufactures color laser printers. Model J20 presently sells for $575 and has a total product cost of $460, as follows:
| Direct materials | $330 |
| Direct labor | 90 |
| Factory overhead | 40 |
| Total | $460 |
It is estimated that the competitive selling price for color laser printers of this type will drop to $550 next year. Laser Impressions has established a target cost to maintain its historical markup percentage on product cost. Engineers have provided the following cost-reduction ideas:
Purchase a plastic printer cover with snap-on assembly, rather than with screws. This will reduce the amount of direct labor by 9 minutes per unit.
Add an inspection step that will add six minutes per unit of direct labor but reduce the materials cost by $12 per unit.
Decrease the cycle time of the injection molding machine from four minutes to three minutes per part. Thirty percent of the direct labor and 40% of the factory overhead are related to running injection molding machines.
The direct labor rate is $38 per hour.
a. Determine the target cost for Model J20
assuming that the historical markup on product cost and selling
price are maintained. Round your final answer to two decimal
places.
$
b. Determine the required cost reduction. Enter
as a positive number. Round your final answer to two decimal
places.
$
c. Evaluate the three engineering improvements together to determine if the required cost reduction (drift) can be achieved. Enter all amounts as positive numbers. Do not round interim calculations but round your final answers to two decimal places.
| 1. Direct labor reduction | $ |
| 2. Additional inspection | $ |
| 3. Injection molding productivity improvement | $ |
| Total savings |
$ |
roduct Decisions Under Bottlenecked Operations
Youngstown Glass Company manufactures three types of safety plate glass: large, medium, and small. All three products have high demand. Thus, Youngstown Glass is able to sell all the safety glass that it can make. The production process includes an autoclave operation, which is a pressurized heat treatment. The autoclave is a production bottleneck. Total fixed costs are $188,000 for the company as a whole. In addition, the following information is available about the three products:
| Large | Medium | Small | ||||
| Unit selling price | $61 | $248 | $365 | |||
| Unit variable cost | 48 | 203 | 321 | |||
| Unit contribution margin | $ 13 | $ 45 | $ 44 | |||
| Autoclave hours per unit | 2 | 6 | 4 | |||
| Total process hours per unit | 4 | 12 | 12 | |||
| Budgeted units of production | 4,100 | 4,100 | 4,100 | |||
a. Determine the contribution margin by glass type and the total company income from operations for the budgeted units of production.
| Large | Medium | Small | Total | |
| Units produced | ||||
| Revenues | $ | $ | $ | $ |
| Variable costs | ||||
| Contribution margin | $ | $ | $ | $ |
| Fixed costs | ||||
| Income from operations | $ |
b. Prepare an analysis showing which product is the most profitable per bottleneck hour. Round the "Unit contribution margin per production bottleneck hour" amounts to the nearest cent.
| Large | Medium | Small | |
| Contribution margin | $ | $ | $ |
| Autoclave hours per unit | |||
| Unit contribution margin per production bottleneck hour | $ | $ |
$ |
Total Cost Method of Product Pricing
Smart Stream Inc. uses the total cost method of applying the cost-plus approach to product pricing. The costs of producing and selling 7,500 units of cell phones are as follows:
| Variable costs: | Fixed costs: | |||
| Direct materials | $ 75 | per unit | Factory overhead | $283,100 |
| Direct labor | 35 | Selling and administrative expenses | 99,400 | |
| Factory overhead | 23 | |||
| Selling and administrative expenses | 17 | |||
| Total variable cost per unit | $150 | per unit | ||
Smart Stream desires a profit equal to a 16% return on invested assets of $791,440.
a. Determine the total cost and the total cost amount per unit for the production and sale of 7,500 units of cellular phones. Round the cost per unit to two decimal places.
| Total cost | $ |
| Total cost amount per unit | $ |
b. Determine the total cost markup percentage
(rounded to two decimal places) for cellular phones.
%
c. Determine the selling price of cellular
phones. Round to the nearest cent.
$ per cellular phone
In: Accounting
Maglie Company manufactures two video game consoles: handheld and home. The handheld consoles are smaller and less expensive than the home consoles. The company only recently began producing the home model. Since the introduction of the new product, profits have been steadily declining. Management believes that the accounting system is not accurately allocating costs to products, particularly because sales of the new product have been increasing.
Management has asked you to investigate the cost allocation problem. You find that manufacturing overhead is currently assigned to products based on their direct labor costs. For your investigation, you have data from last year. Manufacturing overhead was $1,273,000 based on production of 340,000 handheld consoles and 106,000 home consoles. Direct labor and direct materials costs were as follows:
| Handheld | Home | Total | |||||||
| Direct labor | $ | 1,213,250 | $ | 378,000 | $ | 1,591,250 | |||
| Materials | 770,000 | 708,000 | 1,478,000 | ||||||
Management has determined that overhead costs are caused by three cost drivers. These drivers and their costs for last year are as follows:
| Activity Level | ||||||
| Cost Driver | Costs Assigned | Handheld | Home | Total | ||
| Number of production runs | $ | 495,000 | 35 | 10 | 45 | |
| Quality tests performed | 570,000 | 13 | 17 | 30 | ||
| Shipping orders processed | 208,000 | 100 | 60 | 160 | ||
| Total overhead | $ | 1,273,000 | ||||
Required:
a. How much overhead will be assigned to each product if these three cost drivers are used to allocate overhead? What is the total cost per unit produced for each product? (Round "Total cost per unit" to 2 decimal places.)
b. How much overhead will be assigned to each product if direct labor cost is used to allocate overhead? What is the total cost per unit produced for each product? (Do not round intermediate calculations. Round "Total cost per unit" to 2 decimal places.)
In: Accounting
Maglie Company manufactures two video game consoles: handheld and home. The handheld consoles are smaller and less expensive than the home consoles. The company only recently began producing the home model. Since the introduction of the new product, profits have been steadily declining. Management believes that the accounting system is not accurately allocating costs to products, particularly because sales of the new product have been increasing.
Management has asked you to investigate the cost allocation problem. You find that manufacturing overhead is currently assigned to products based on their direct labor costs. For your investigation, you have data from last year. Manufacturing overhead was $1,209,000 based on production of 320,000 handheld consoles and 85,000 home consoles. Direct labor and direct materials costs were as follows:
| Handheld | Home | Total | |||||||
| Direct labor | $ | 1,099,250 | $ | 412,000 | $ | 1,511,250 | |||
| Materials | 710,000 | 685,000 | 1,395,000 | ||||||
Management has determined that overhead costs are caused by three cost drivers. These drivers and their costs for last year are as follows:
| Activity Level | ||||||
| Cost Driver | Costs Assigned | Handheld | Home | Total | ||
| Number of production runs | $ | 500,000 | 35 | 15 | 50 | |
| Quality tests performed | 540,000 | 10 | 20 | 30 | ||
| Shipping orders processed | 169,000 | 80 | 50 | 130 | ||
| Total overhead | $ | 1,209,000 | ||||
Required:
a. How much overhead will be assigned to each product if these three cost drivers are used to allocate overhead? What is the total cost per unit produced for each product? (Round "Total cost per unit" to 2 decimal places.)
b. How much overhead will be assigned to each product if direct labor cost is used to allocate overhead? What is the total cost per unit produced for each product? (Do not round intermediate calculations. Round "Total cost per unit" to 2 decimal places.)
In: Accounting
Maglie Company manufactures two video game consoles: handheld and home. The handheld consoles are smaller and less expensive than the home consoles. The company only recently began producing the home model. Since the introduction of the new product, profits have been steadily declining. Management believes that the accounting system is not accurately allocating costs to products, particularly because sales of the new product have been increasing. Management has asked you to investigate the cost allocation problem. You find that manufacturing overhead is currently assigned to products based on their direct labor costs. For your investigation, you have data from last year. Manufacturing overhead was $1,317,000 based on production of 300,000 handheld consoles and 88,000 home consoles. Direct labor and direct materials costs were as follows:
Handheld Home Total Direct labor $1,245,250 $401,000 $1,646,250
Materials 720,000 678,000 1,398,000
Management has determined that overhead costs are caused by three cost drivers. These drivers and their costs for last year are as follows:
Activity Level Cost Driver Costs Assigned Handheld, Home, Total Number of production runs $ 550,000 40 15 55
Quality tests performed 580,000 13 16 29
Shipping orders processed 187,000 120 50 170
Total overhead $ 1,317,000
Required: a. How much overhead will be assigned to each product if these three cost drivers are used to allocate overhead? What is the total cost per unit produced for each product? (Round "Total cost per unit" to 2 decimal places.)
B. How much overhead will be assigned to each product if direct labor cost is used to allocate overhead? What is the total cost per unit produced for each product? (Do not round intermediate calculations. Round "Total cost per unit" to 2 decimal places.)
In: Accounting
17. Which of the following would appear on the statement of financial position as a current liability?
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a. |
a probable loss in the amount of $4 million from an ongoing lawsuit |
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b. |
a possible loss in the amount of $4 million from an ongoing lawsuit |
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c. |
a probable loss from an ongoing lawsuit, the amount of which is not yet determinable |
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d. |
a lawsuit for $4 million for which the likelihood of loss is remote |
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18. Chastain Park Entertainment paid salaries expense of $350,000 during Year 1. However, additional salaries of $20,000 had been earned by employees, but not paid or recorded at December 31, Year 1. |
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Refer to Chastain Park Entertainment. Under the accrual basis of accounting, what is the total amount of salaries payable to be reported at December 31, Year 1?
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19. Fiona’s Italian Market purchased a delivery truck for $25,000 at the beginning of Year 1. The truck has an estimated life of five years and an estimated residual value of $5,000. The company plans to use the straight-line depreciation method. At the beginning of Year 2, the company spent $4,000 to replace the truck’s transmission. This resulted in a two-year extension of useful life, but no change in residual value. |
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Refer to Fiona’s Italian Market. What is the amount of depreciation expense for Year 2?
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20. On January 1, Year 1, Kaleidoscope Paint issued $500,000, 10-year, 9% bonds for $480,745. The bonds pay interest on June 30 and December 31. The market rate is 10%. The company plans to use the effective interest method of amortizing bond discounts and premiums. |
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Refer to Kaleidoscope Paint. What will be the cash payment on June 30, Year 1?
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21. Selected financial data for Rescue Rooter are presented
below:
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Refer to Rescue Rooter. What does the debt-to-equity ratio for Year 2 indicate?
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22. Dietz Inc. sells merchandise on credit. If a customer pays its balance due within the discount period, what is the effect of the payment on Dietz’s accounting equation, assuming the sale has already been appropriately recorded?
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a. |
Assets and shareholders’ equity decrease. |
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b. |
Assets and shareholders’ equity increase. |
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c. |
Assets decrease and liabilities increase. |
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d. |
Shareholders’ equity decreases and liabilities increase. |
In: Accounting