In a day when companies use Twitter and Facebook to communicate, Teresa Carleo of Plant Fantasies is a genuine throwback. She doesn’t use social media or email. At first glance, Carleo’s preference for traditional communication methods seems out of touch with twenty-first century technologies. Far from being neo-Luddites, however, the leaders at Plant Fantasies demand communication that works—and that means matching the right communication methods with the right business situations. For example, some tasks at Plant Fantasies involve installing and maintaining gardens. Other situations require collaboration with landscape designers. Still others involve speaking with clients. Not all communication channels are equally suited for each situation; tweeting may be effective in one situation yet hopelessly inappropriate within another setting. Teresa Carleo insists on making a personal connection with customers. After a friend’s hand-written note recently touched her in a unique way, the Plant Fantasies founder decided to launch a personal letter-writing campaign to clients.

1. Why would Teresa Carleo favor face-to-face communication over email when dealing with customers?
2. Why would Carleo prefer to use electronic communication methods for certain types of communication within the company.
3. In the video, Carleo says that she worries that at times she communicates too much. What steps could she take to confirm that her messages are being heard and understood by others?

In 2002, Worldclass Lighting launched an initiative to introduce the balanced scorecard into the Asia Pacific and Greater China regions, in order to provide a new management tool for its lighting business covering four perspectives-financial, customer, process, and learning and growth. The balanced scorecard ran successfully for a period of time until implementation issues surfaced that undermined its benefits, such as unquantifiable measures in target setting and the over-measurement of indicators. In 2009, a plan to terminate the balanced scorecard was presented to the Asia Pacific Chief Executive Officer ("AP CEO"). The AP CEO must now make a decision about whether to continue using the balanced scorecard.

1.What was the value proposition for World Class to continue the balanced scorecard?

2. Assess and evaluate the scorecard in terms of economics of information properties.Using the properties of performance measures, explain which properties wereimplicated in the implementation and failure of the balanced scorecard.

1. On November 4, 2019 McDonald’s Corporation fired its CEO for having a consensual relationship in the workplace. The following data on their stock price, the level of the S&P 500, and the risk-free interest rate come from the days surrounding the announcement:

McDonald’s has a Beta of .26.

1. (20 points) What is the expected return for McDonald’s from the CAPM for November 4 and 5?
2. (20 points) What is the actual return of McDonald’s for November 4 and 5?
3. (20 points) What is the cumulative abnormal return for McDonald’s for these two days? If the market capitalization (Price * shares outstanding) for McDonald’s is $149.949B, how much did the firing of the CEO cost McDonald’s shareholders?

1. On November 4, 2019 McDonald’s Corporation fired its CEO for having a consensual relationship in the workplace. The following data on their stock price, the level of the S&P 500, and the risk-free interest rate come from the days surrounding the announcement:

McDonald’s has a Beta of .26.

1. (20 points) What is the expected return for McDonald’s from the CAPM for November 4 and 5?
2. (20 points) What is the actual return of McDonald’s for November 4 and 5?
3. (20 points) What is the cumulative abnormal return for McDonald’s for these two days? If the market capitalization (Price * shares outstanding) for McDonald’s is $149.949B, how much did the firing of the CEO cost McDonald’s shareholders?

Assessment Background:

You are the nurse manager at a skilled nursing facility. There has been tremendous nurse burnout and turnover at your facility. Next Tuesday, the CEO and CFO of your organization are coming to assess the situation. You must explain to these stakeholders the current trends for nursing leadership related to nursing recruitment, retention, and engagement in the workplace. The goal of your presentation is to help influence your stakeholders to increase funding and make allowances for you to create positive change for a healthier workplace.

Assessment Instructions:

1. Create a 5–10-slide PowerPoint® presentation, excluding the title and reference slide(s), for the CEO and CFO that includes the following information:
   1. Analyze reasons for nurse burnout and the high turnover rate;
   2. Evaluate the best methods for the nurse manager to increase recruitment and retention;
   3. Correlate the relationship between staffing, productivity, and quality leadership for employee engagement.

You have set a professional goal to become the head of your workplace’s Party Planning Committee. Your CEO has agreed that the role will be yours if you can inspire your team to create enough workplace goodwill that more than 60% of this year’s Holiday Party attendees participate in the ‘ugly sweater’ contest. When you see that 34 of the 47 attendees at the party have on some of the ugliest holiday sweaters you’ve ever seen, you think the new title is yours. However, the next day the CEO comes up to you and says she thinks it was just random chance that so many employees participated in the contest and she is going to hand your committee over to your arch-nemesis, Karen from finance. Claim your new title by proving her wrong!

2. Verify all assumptions required for this test

In what ways have each of the following affected the costs of health care in the U.S.?

- The health insurance industry -

Advances in medical technology -

Changes in U.S. demographics -

Government support for health care -

Consumer expectations

If the U.S. government decides to allow physicians trained in other countries to get legal employment only in the healthcare sector in the United States, show its effect on the U.S. economy using a production possibilities graph.