Karen Noonan opened Clean Sweep Inc. on February 1, 2019. During February, the following transactions were completed. Feb. 1 Issued 5,000 shares of Clean Sweep common stock for $13,000. Each share has a $1.50 par. 1 Borrowed $8,000 on a 2-year, 6% note payable. 1 Paid $9,020 to purchase used floor and window cleaning equipment from a company going out of business ($4,820 was for the floor equipment and $4,200 for the window equipment). 1 Paid $220 for February Internet and phone services. 3 Purchased cleaning supplies for $980 on account. 4 Hired 4 employees. Each will be paid $480 per 5-day work week (Monday-Friday). Employees will begin working Monday, February 9. 5 Obtained insurance coverage for $9,840 per year. Coverage runs from February 1, 2019, through January 31, 2020. Karen paid $2,460 cash for the first quarter of coverage. 5 Discussions with the insurance agent indicated that providing outside window cleaning services would cost too much to insure. Karen sold the window cleaning equipment for $3,950 cash. 16 Billed customers $3,900 for cleaning services performed through February 13, 2019. 17 Received $540 from a customer for 4 weeks of cleaning services to begin February 21, 2019. (By paying in advance, this customer received 10% off the normal weekly fee of $150.) 18 Paid $300 on amount owed on cleaning supplies. 20 Paid $3 per share to buy 300 shares of Clean Sweep common stock from a shareholder who disagreed with management goals. The shares will be held as treasury shares. 23 Billed customers $4,300 for cleaning services performed through February 20. 24 Paid cash for employees' wages for 2 weeks (February 9-13 and 16-20). 25 Collected $2,500 cash from customers billed on February 16. 27 Paid $220 for Internet and phone services for March. 28 Declared and paid a cash dividend of $0.20 per share. Instructions (a) Journalize the February transactions. (You do not need to include an explanation for each journal entry.) (b) Post to the ledger accounts (Use T-accounts.) (c) Prepare a trial balance at February 28, 2019. Totals $30,420 (d) Journalize the following adjustments. (Round all amounts to whole dollars.) 1.Services performed for customers through February 27, 2019, but unbilled and uncollected were $3,800. 2.Received notice that a customer who was billed $200 for services performed February 10 has filed for bankruptcy. Clean Sweep does not expect to collect any portion of this outstanding receivable. 3.Clean Sweep uses the allowance method to estimate bad debts. Clean Sweep estimates that 3% of its month-end receivables will not be collected. 4.Record 1 month of depreciation for the floor equipment. Use the straight-line method, an estimated life of 4 years, and $500 salvage value. 5.Record 1 month of insurance expense. 6.An inventory count shows $400 of supplies on hand at February 28. 7.One week of services were performed for the customer who paid in advance on February 17. 8.Accrue for wages owed through February 28, 2019. 9.Accrue for interest expense for 1 month. 10.Karen estimates a 20% income tax rate. (Hint: Prepare an income statement up to income before income taxes to help with the income tax calculation.) (e) Post adjusting entries to the T-accounts. (f) Prepare an adjusted trial balance. (g) Prepare a multiple-step income statement, a retained earnings statement, and a properly classified balance sheet as of February 28, 2019. Net income $3,117 Tot. assets $26,101 (h) Journalize closing entries.

Calculating the Inflation Rate

Using the simple percent change formula above and the annual CPIs in the table below, it becomes possible to calculate the inflation rate between any two years.

For example, the inflation rate from 1990 to 1991 was 4.2 percent:

CPI (1991) − CPI (1990) X100

            CPI(1990)

=   136.2 – 130.7 X 100

            130.7

= 5.5/130.7 × 100

= 0.420 × 100

= 4.2%

Use the annual CPI data in the Table below to complete the inflation rate calculations for each year in Table A.

Table A: Calculating Inflation Rates

1. If you earned $10 an hour in 1994, how much would you have to earn in 1995 for your wage to have the same purchasing power?

2. If you saved $100 in 2018, how much interest would you have to earn in order for the savings to have the same purchasing power in 2019?

Table: Annual Average CPI (1982–1984 to 2012)

*Average CPI for 1982, 1983, and 1984; base level = 100.

How Much Did Things Cost in the “Good Old Days”?

Have you ever heard your parents or grandparents say, “Back in my day, a loaf of bread only cost a nickel and a gallon of gas only cost a quarter”? How can it be that things were so much cheaper back then? Were they really cheaper? You will try to answer this question by comparing modern prices to historical prices and calculating the percent increase in prices. To do so, you will examine prices of two goods: movie tickets and a McDonald’s Big Mac®.

Calculating Percent Change in Price

Percent change in price is calculated by dividing the amount of change in price by the original price and multiplying the result by 100. If the price has increased, percent change will be positive, and if the price has decreased, the percent change will be negative. The formula for calculating percent change in price:

New price – Old price × 100       OR        Price (Year 2) – Price (Year 1) × 100

Old price                                               Price (Year 1)

Historic Prices

1. Which item had the largest percent increase in price?

2. Prices seem so low in 1967. Were people much better off then? What else would

you need to know to draw a conclusion?

Marketing in Action Case : Real Choices at JetBlue When low-cost carrier JetBlue Airways began operations in 1999, it promised customers cheap fares combined with exceptional service. JetBlue planes offer more leg room and all seats on JetBlue planes offer passengers 36-channel DIRECTV® service on seat-back screens. For seven years, JetBlue, with a few exceptions, kept its promise to passengers and shot to the top of customer satisfaction surveys J.D. Power and Associates conducted. On Valentine’s Day, 2007, however, the airline suffered the worst crisis in its history. Due to an unexpected New York ice storm, nine JetBlue planes full of passengers were stranded on the tarmac for over 6 hours—one plane and its 130 passengers sat on the tarmac for 10 hours. The planes left the gate and then found they couldn’t take off, but the airlines, feeling that the storm would let up by midmorning, did not allow the planes to return to the gate. In the end, the wheels of the planes were frozen in the slush, unable to move. In the next few days things got even worse for JetBlue as a snowball effect (pardon the pun) from the storm caused hundreds of flights to be cancelled—JetBlue’s flight attendants and pilots were not where they were needed, and the company’s communication system staff people were not trained to tell them what to do. At some airports, police had to be called in to help calm down the irate customers. While the airline was far less than satisfactory in its response to the Valentine’s Day ice storm, its response to the crisis was a model of excellent PR. Seeking to swiftly respond to the crisis and appease angry customers, CEO David Neeleman quickly apologized to customers and explained what went wrong. He said he felt “mortified” and “humiliated.” To get his message across, he appeared on CNN’s American Morning, Today, Fox and Friends, and Squawk Box early the next day. But JetBlue did more than just apologize to consumers. The airline offered passengers who were stranded on JetBlue planes for three hours or more a full refund plus a free round-trip ticket to any JetBlue destination. In all, the airline spent $30 million on vouchers for passengers of the 1,102 cancelled flights. In addition to its immediate response to the February cancellations, JetBlue cited its dedication to “bringing humanity back to air travel” and established a Customer Bill of Rights retroactive to February 14. The Bill of Rights outlines what JetBlue will provide to its customers in cases of flight cancellations, departure delays, overbookings (customers who are denied boarding will receive $1,000), and even when the DIRECTV® is noperable. But will these changes satisfy customers? Most customers reacted with caution, saying that they would be watching the airline to see if it lived up to its promises. Other stranded passengers were less positive, and some vowed never to fly JetBlue again. Will the Bill of Rights allow JetBlue to gain the level of customer loyalty it enjoyed before the crisis? While most customers of delayed flights may be satisfied, others may not. What about customers whose delays fall 10 minutes short of receiving a full-price trip voucher? And what will happen when another crisis occurs? JetBlue must continue to develop customer service and PR programs if it is to stay in the air for the long haul. You Make the Call 1. What is the decision facing JetBlue? 2. What factors are important in understanding this decision situation? 3. What are the alternatives? 4. What decision(s) do you recommend? 5. What are some ways to implement your recommendation?

Define listening. Explain the listening types (informational, critical, and empathic) and stages of listening. Discuss the key differences between hearing and listening. Be sure to provide an example of how hearing and listening impact interpersonal communication. Discuss at least two barriers to listening. Be sure to include how these barriers impact interpersonal communication. Identify three verbal cues and three nonverbal cues that demonstrate to others that you are listening .

Three large parallel insulating sheets have surface charge densities s1 = –30 pC/m2,

s2 = +20 pC/m2, and s3 = +20 pC/m2. Adjacent sheets are a distance of 0.300 m from each other. Calculate the net electric field (magnitude and direction) due to all three sheets at points P, R, S, and T located midway between adjacent pairs.

1. Explain the similarities and differences between job-order costing systems and process costing systems.

List three American companies that would likely use a job-order costing system and three other companies that would likely use a process costing (you can list manufacturing and/or service companies). Explain your answer (why do you think these companies would be using such costing systems?)

a) Consider three common types of phonon spectroscopy, Raman spectroscopy, Brillouin spectroscopy and inelastic neutron scattering. Describe the differences between the three techniques in terms of the following variables and comment briefly on the limitations of each technique as a consequence of these differences.

i) The phonon wavevector range probed by each technique.

ii) The range of energy transfers to be probed by each technique.

iii) The momentum (wavenumber) resolution of each technique.

B) 3 - phase system, consist of three lines is suspended by a string of 3 similar insulators. When the voltage across the line unit is 30 kV, calculate • The line to neutral voltage, when the shunt capacitance between each insulator and earth is 0.111 of the capacitance of the insulator itself. The string efficiency for the three insulators When you have 4 insulators How can you derive (V).