Silver Lining Inc. has a balanced scorecard with a strategy map that shows that delivery time and the number of erroneous shipments are expected to affect the company’s ability to satisfy the customer. Further, the strategy map for the balanced scorecard shows that the hours from ordered to delivered affects the percentage of customers who shop again, and the number of erroneous shipments affects the online customer satisfaction rating. The following information is also available:

• The company’s target hours from ordered to delivered is 40.
• Every hour over the ordered-to-delivered target results in a 0.5% decrease in the percentage of customers who shop again.
• The company’s target number of erroneous shipments per year is no more than 65.
• Every error over the erroneous shipments target results in a 0.5 point decrease in the online customer satisfaction rating and an added future financial loss of $500.
• The company estimates that for every 1% decrease in the percentage of customers who shop again, future profit decreases by $4,000 and market share decreases by 0.3%.
• The company also estimates that for every 1 point decrease in the overall online customer satisfaction rating (on a scale of 1 to 10), future profit decreases by $3,000 and market share decreases by 0.6%.

Using these estimates, determine how much future profit and future market share will change if:

• Average hours from ordered to shipped is 27.5.
• Average shipping time (hours from shipped to delivered) is 16.3.
• Number of erroneous shipments is 80.

Total decrease in future profit $37600(which was wrong)

Round your answer to two decimal places.

Total decrease in future market share 5.07%(which was wrong)

Measure Maps

Silver Lining Inc. has a balanced scorecard with a strategy map that shows that delivery time and the number of erroneous shipments are expected to affect the company’s ability to satisfy the customer. Further, the strategy map for the balanced scorecard shows that the hours from ordered to delivered affects the percentage of customers who shop again, and the number of erroneous shipments affects the online customer satisfaction rating. The following information is also available:

• The company’s target hours from ordered to delivered is 20.
• Every hour over the ordered-to-delivered target results in a 0.5% decrease in the percentage of customers who shop again.
• The company’s target number of erroneous shipments per year is no more than 65.
• Every error over the erroneous shipments target results in a 0.5 point decrease in the online customer satisfaction rating and an added future financial loss of $700.
• The company estimates that for every 1% decrease in the percentage of customers who shop again, future profit decreases by $3,000 and market share decreases by 0.3%.
• The company also estimates that for every 1 point decrease in the overall online customer satisfaction rating (on a scale of 1 to 10), future profit decreases by $2,000 and market share decreases by 0.6%.

Using these estimates, determine how much future profit and future market share will change if:

• Average hours from ordered to shipped is 28.5.
• Average shipping time (hours from shipped to delivered) is 14.3.
• Number of erroneous shipments is 80.

Total decrease in future profit $

Round your answer to two decimal places.

Total decrease in future market share %

One year borrowing and deposit interest rates are 10% and 8% respectively in

the US and 8% and 6% respectively in Spain. The spot exchange rate for the

US dollar is $1.25 to the EURO. The 12-month forward rate is $1.30

i) Assuming you do not have any initial investment funds, suggest a way you

might profit from the pricing inconsistency presented above.

(ii) Explain why some of the figures in the question of borrowing and deposit rates are not used.

Assume that on January 1, a Mexican firm wants to finance their Mexican operation and borrows $10 million for 1 year with 8% annualized interest from a US bank. At inception, the spot rate was Peso 3.40/$. The inflation is 2.00% and 12.00% respectively for US and Mexico. According to our class material, PPP between Mexican Peso and USD hold well. Thus, what is the actual cost to the firm of the loan, since the firm has to pay back USD?

T or F

31. FULL EMPLOYMENT = ZERO UNEMPLOYMENT.

32. OPEN SYSTEM, GLOBALIZATION, AND INTERNATIONAL MARKETING ARE DIFFERENT FROM

GLOBAL MANAGEMENT.

33. GDP MEASURES ALL PRODUCTS AND SERVICES MADE IN THE US, PUERTO RICO, GUAM,

BAHAMAS, THE US VIRGIN ISLANDS, AND PARTS OF SOUTHERN CANADA.

34. GDP = C + G + I + NX; THIS IS THE INCOME APPROACH AND THE EXPENDITURE APPROACH.

35. AN EXPENSIVE 2014 MERCEDES BENZ BOUGHT LAST YEAR IS COUNTED IN THE GDP.

Each of the following, tell how it shifts demand and/or suppply of Euros on foreign exchange markets.

A. US investors want to diversify by buying more Euopean stocks and bonds.

B. US cars become more popular in Euope, so Europeans buy more US Cars.

C. Because of a rise in US interest rates, both US and European Investors want to buy more US bonds and fewer European bonds

D. Because of a fall in US Interest rates, both US investors and European Investors want to buy fewer US Bonds and more European Bonds.

Formal Proposals

Portfolio Builder

13.31. Message Strategies: Proposals Presentations can make or break both careers and businesses. A good presentation can bring in millions of dollars in new sales or fresh investment capital. A bad presentation might cause a number of troubles, from turning away potential customers to upsetting fellow employees to derailing key projects. To help business professionals plan, create, and deliver more effective presentations, you offer a three-day workshop that covers the essentials of good presentations:

Understanding your audience’s needs and expectations

Formulating your presentation objectives

Choosing an organizational approach

Writing openings that catch your audience members’ attention

Creating effective graphics and slides

Practicing and delivering your presentation

Leaving a positive impression on your audience

Avoiding common mistakes with Microsoft PowerPoint

Making presentations online using webcasting tools

Handling questions and arguments from the audience

Overcoming the top 10 worries of public speaking (including How can I overcome stage fright? and I’m not the performing type; can I still give an effective presentation?)

Here is some additional information about the workshop:

Workshop benefits: Students will learn how to prepare better presentations in less time and deliver them more effectively.

Who should attend: Top executives, project managers, employment recruiters, sales professionals, and anyone else who gives important presentations to internal or external audiences?

Your qualifications: 18 years of business experience, including 14 years in sales and 12 years in public speaking. Experience speaking to audiences as large as 5,000 people. More than a dozen speech-related articles published in professional journals. Have conducted successful workshops for nearly 100 companies.

Workshop details: Three-day workshop (9 am to 3:30 pm) that combines lectures, practice presentations, and both individual and group feedback. Minimum number of students: 6. Maximum number of students per workshop: 12.

Pricing: The cost is $3,500, plus $100 per student. 10 percent discount for additional workshops.

Other information: Each attendee will have the opportunity to give three practice presentations that will last from three to five minutes. Everyone is encouraged to bring PowerPoint files containing slides from actual business presentations. Each attendee will also receive a workbook and a digital video recording of his or her final class presentation. You’ll also be available for phone or email coaching for six months after the workshop.

Your task: Identify a company in your local area that might be a good candidate for your services. Learn more about the company by visiting its website so you can personalize your proposal. Using the information listed previously in this exercise, prepare a sales proposal that explains the benefits of your training and what students can expect during the workshop.

researchers at Vanderbilt University were curious about whether consumers are able to use the information on nutritional labels. They surveyed 200 primary care patients at the University Medical Center. In one question, respondents were asked to calculate the number of grams of carbohydrates in a single serving of soda, using the information on the label of a 20-ounce bottle (2.5 servings). Only 32% answered correctly. With 95% confidence, what is the margin of error in this estimate? ______

If the researchers want to reduce the margin of error to .05 or less, with 95% confidence, how many patients should they survey? (Use p* = 0.32 from the survey above)_____

DMPA is an injectable contraceptive drug that lasts for 3 months. In a study of birth control methods, 902 users experienced 2 unintended pregnancies. Give a 90% confidence interval for the probability of an unintended pregnancy for users of DMPA using the plus four method.

lower limit =

Upper limit =

Twenty-five students from Harry High School were accepted at Magic University. Of those students, 10 were offered athletic scholarships and 15 were not. Mrs. Hermione believes Magic University may be accepting people with lower ACT scores if they are athletes. The newly accepted student ACT scores are shown here. Athletic scholarship: 16, 24, 20, 25, 24, 23, 21, 22, 20, 20 No athletic scholarship: 23, 25, 26, 30, 32, 26, 28, 29, 26, 27, 29, 27, 22, 24, 25 Part A: Do these data provide convincing evidence of a difference in ACT scores between athletes and nonathletes? Carry out an appropriate test at the α = 0.10 significance level. (5 points) Part B: Create and interpret a 90% confidence interval for the difference in ACT scores between athletes and nonathletes. (5 points)