1. Answer true or false on the following
As it relates to using measures to manage and challenging strategy: Relationships between different parameters – for example customer satisfaction, employee satisfaction and profitability – are often hypothesized with the support of academic research. However, the only way to know if the relationship is valid in your organization is to test it through performance measurement.
True
False
The initial success map reflects the assumptions and beliefs of the people who created it. However, once the measures have been implemented and used, you should use them to challenge the success map and through doing that, challenge your strategy.
Group of answer choices
True
False
Performance data cannot be used to test your basic understanding of how your organization works and what its strategy should be.
True
False
Reward systems can make it difficult to revise targets as employees’ remuneration is affected.
True
False
Conflicting perspectives of success between functional managers and business unit managers resurface when measurement is changed.
True
False
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