Access the CallCenterWaitingTime.xlsx file. Each row in the database corresponds to a different call. The column variables are as follows:

• Protocol Type: indicates protocol type, either PT or PE
• QueueTime: Time in Queue, in seconds
• Service Time: Service Time, in seconds
• Perform a test of hypothesis to determine whether the average TiQ is lower than the industry standard of 2.5 minutes (150 seconds). Use a significance level of α=0.05.  
• Evaluate if the company should allocate more resources to improve its average TiQ.
• Perform a test of hypothesis to determine whether the average ST with service protocol PE is lower than with the PT protocol. Use a significance level of α=0.05.  
• Assess if the new protocol served its purpose. (Hint: this should be a test of means for 2 independent groups.)
• Submit your calculations and a 175-word summary of your conclusions.
•         

  QueueTime

  service time

• PE	43	976
  PE	151	33
  PE	57	35
  PE	715	39
  PE	45	41
  PE	97	43
  PE	239	43
  PE	33	48
  PE	31	48
  PE	299	49
  PE	27	50
  PE	189	50
  PE	51	51
  PE	71	52
  PE	57	56

Shopping Cart

Read at least three articles that are no more than 12 months old. Apply the content from the articles to the use of e-Commerce Shopping carts.

The following requirements must be met:

Write between 1,000 – 1,500 words using Microsoft Word in APA 6th edition style.

Use an appropriate number of references to support your position, and defend your arguments. The following are examples of primary and secondary sources that may be used, and non-credible and opinion based sources that may not be used.

Primary sources such as government websites (United States Department of Labor - Bureau of Labor Statistics, United States Census Bureau, The World Bank), peer reviewed and scholarly journals in EBSCOhost (Grantham University Online Library) and Google Scholar.

Secondary and credible sources such as CNN Money, The Wall Street Journal, trade journals, and publications in EBSCOhost (Grantham University Online Library).

Non-credible and opinion based sources such as, Wikis, Yahoo Answers, eHow, blogs, etc. should not be used.

Cite all reference material (data, dates, graphs, quotes, paraphrased statements, information, etc.) in the paper and list each source on a reference page using APA style. An overview of APA 6th edition in-text citations, formatting, reference list, and style is provided here.

a.The sample space consists of the results of a single probability experiment. True or False

b. Two events are dependent if the occurrence of one event changes to occurrence of the second event. True or False

c. Using a standard deck of 52 cards, the probability of selecting a 4 of diamonds or a 4 of hearts is an example of a mutually exclusive event. True of False

d. In a discrete probability distribution, the sum of the probabilities for the discrete variables will be > 1. True or False

e. Which of the following is NOT a possible probability? a. 25/100 b. 1.25 c. 1 d. 0

f. A fair coin is thrown in the air four times. If the coin lands with the head up on the first three tosses, what is the probability that the coin will land with the head up on the fourth toss? a. 0 b. 1/16 c. 1/8 d. 1/2

g. How many different 6-letter arrangements can be formed using the letters in the word ABSENT, if each letter is used only once? a. 6 b. 36 c. 720 d. 46,656

h. If P(E) is the probability of an event occurring, which of the following must be false?

a. P(E) =1 b. P(E)=1/2 c. P(E)= .69 d.P(E) = -1.2

Create a fictitious manufacturing or service business and integrate any 25 of the following terms in the description of your business operation. Underline each of these words when typing your response. Your business operation narrative should be accurate, explanatory, and very descriptive. Please be advised that the 400-word requirement is the bare minimum for your assignments.

1. Process

2. Product-service bundling

3. Mass customization

4. Sustainability

5. Efficiency

6. Effectiveness

7. Value

8. External Benchmarking

9. Straddling

10. Order winner

11. Order qualifier

12. Productivity

13. Contract manufacturer

14. Core competency

15. Quality function deployment

16. Value analysis/ value engineering

17. Design for manufacturing and assembly

18. Work breakdown structure

19. Slack time

20. Economies of scope

21. Capacity cushion

22. Capacity

23. Best operating level

24. Capacity utilization rate

25. Learning curve

26. Lead time

27. Work center

28. Lean manufacturing

29. TQM

30. Six Sigma

31. DPMO

32. DMAIC

33. PDCA

34. ISO 9000

35. Conformance quality

36. Quality at the source

37. Dimensions of quality

• Code in Java
• Write a recursive method, reverseString, that accepts a String and returns the String reversed.
• Write a recursive method, reverseArrayList, that accepts an ArrayList of Strings and returns the ArrayList in reserve order in reserve order of the input ArrayList.
• Write a main method that asks the user for a series of Strings, until the user enters “Done” and puts them in an ArrayList. Main should make use to reverseArrayList and reverseString to reverse each String in the ArrayList and then reverse the ArrayList.

Input Format

a series of Strings followed by the word done.

Constraints

none

Output Format

The strings reversed and in reverse order

Sample Input 0

Keyboard
Done

Sample Output 0

Enter a series of Strings, each on a different line. When done, type "Done".
draobyeK

Sample Input 1

Mouse
Keyboard
Done

Sample Output 1

Enter a series of Strings, each on a different line. When done, type "Done".
draobyeK
esuoM

Sample Input 2

Mouse
Monitor
Computer
Headphones
Done

Sample Output 2

Enter a series of Strings, each on a different line. When done, type "Done".
senohpdaeH
retupmoC
rotinoM
esuoM

Sample Input 3

Done

Sample Output 3

Enter a series of Strings, each on a different line. When done, type "Done".

The following is the income statement for Harry Potter’s business operations last year.

The following information is supplied for preparation of the budgets for coming year:

• Annual sales are expected to increase by 10% each year.
• Expected average gross profit margin is 30%
• Advertising costs are expected to increase by $800 each year.
• Depreciation charges are the same each year.
• Interest paid is the same each year.
• Annual rent is expected to increase by 6% each year.
• Superannuation is 9% of wages
• Wages paid are expected to increase by 5% each year.
• All other operating expenses are expected to increase by 4% each year.

Requirement:

Using the above information, prepare the budget for year 2008. (FNSCORG609A/03-3) Do not use Microsoft word

Suppose that you are an elementary school teacher and you are evaluating the reading levels of your students. You find an individual that reads 64.1 word per minute. You do some research and determine that the reading rates for their grade level are normally distributed with a mean of 100 words per minute and a standard deviation of 21 words per minute.

a. At what percentile is the child's reading level (round final answer to one decimal place).

b. Create a graph with a normal curve that illustrates the problem.

For the graph do NOT make an empirical rule graph, just include the mean and the mark off the area that corresponds to the student's percentile. There is a Normal Distribution Graph generator linked in the resources area. Upload file containing your graph below.

c. Make an argument to the parents of the child for the need for remediation. Structure your essay as follows:

1. A basic explanation of the normal distribution
2. Why the normal distribution might apply to this situation
3. Describe the specific normal distribution for this situation (give the mean and standard deviation)
4. Interpret the answer to part a. including a definition of percentile.
5. Explain how the graph created in part b. represents the child's reading level.
6. Use the answers to parts a. and b. to emphasize the gravity of the situation.
7. Give a suggested course of action.

Sam Strother and Shawna Tibbs are senior vice presidents of Mutual of Seattle Group Health Cooperative and codirectors of the organization's pension fund management division. The unions that represent the GHC hospital staff have requested an investment seminar so that they better understand the decisions being made on behalf of their members. Strother and Tibbs, who will make the actual presentation, have asked you to help them.

To illustrate the common stock valuation process, Strother and Tibbs have asked you to analyze the Temp Force Company, an employment agency that supplies word processor operators and computer programmers to businesses with temporarily heavy workloads. You are to answer the following questions.

Assume that Temp Force has a beta coefficient of 1.2, that the risk-free rate (the yield on T-bonds) is 7 percent, and that the market risk premium is 5 percent. Now assume that Temp Force is expected to experience supernormal growth of 30 percent for the next three years, then to return to its long-run constant growth rate of 6 percent. Last dividend was $2.00. (Sorry, I forgot to include this)

- What is the stock's value today and one year from today under these conditions?

- What is its expected dividend yield, capital gains yield, and total return in Year 1?

Imagine a poll is conducted with a large, representative sample of US adults. Respondents are asked whether they think that the influence of religion in the US is changing. They respond on a scale from 0 to 10 where 0 means religion is becoming much less influential, 5 means the influence of religion is not changing, and 10 means religion is becoming much more influential. The average rating is 3.8 with a 2 point margin of error (95% confidence). The polling organization reports that Americans believe that religion is losing its influence in the US.

part 1: What is the 95% confidence interval for the mean rating (give the upper and lower bounds)?

part 2: What does this confidence interval tell you about Americans' beliefs about the influence of religion? Do you agree with the polling organization's conclusion?

partt 3: Do you think the results of this poll would be different if the question were asked differently? For example what if the question asked about the role of religion in controlling people's behaviour rather than asking about "influence"? Would it matter if this question were asked immediately following a question about religious service attendance? Or school prayer?

part 4: What are some things that can be done when creating a poll to minimize or control for the effects of word choice or question order?

1. This table provides information on costs and output per hour of a small business producing t-shirts. Assume these are all the costs of this business. Fill in the table and answer the related question:

2. Suppose the market price of a t-shirt (marginal revenue) is $10. What is the profit maximizing output of this shop? What is the profit?
3. Would you predict entry or exit to happen in this industry in the long run? Write the word entry or exit only.
4. Find the shutdown point and the break-even point of this firm.
5. Now suppose that the price of a t-shirt decreases to $8. What is the profit maximizing level of output now? What is the profit? Should this firm continue producing or should it shut down?Find the shutdown point and the break-even point of this firm.
6. The fixed costs of this firm suddenly increase by $40 per hour. How does this change the initial (price=$10) profit maximizing output? What is the profit now?