Western State University (WSU) is preparing its master budget for the upcoming academic year. Currently, 16,500 students are enrolled on campus; however, the admissions office is forecasting a 8 percent growth in the student body despite a tuition hike to $85 per credit hour. The following additional information has been gathered from an examination of university records and conversations with university officials:

WSU is planning to award 200 tuition-free scholarships.

The average class has 20 students, and the typical student takes 15 credit hours each semester. Each class is three credit hours.

WSU’s faculty members are evaluated on the basis of teaching, research, and university and community service. Each faculty member teaches five classes during the academic year.

Required:

Prepare a tuition revenue budget for the upcoming academic year.

Determine the number of faculty members needed to cover classes.

Assume there is a shortage of full-time faculty members. Select at least five actions that WSU might take to accommodate the growing student body by selecting an "X" next to the action.

You have been requested by the university’s administrative vice president (AVP) to construct budgets for other areas of operation (e.g., the library, grounds, dormitories, and maintenance). The AVP noted: “The most important resource of the university is its faculty. Now that you know the number of faculty needed, you can prepare the other budgets. Faculty members are indeed the key driver—without them we don’t operate.” Are faculty members a key driver in preparing budgets?

A university has implemented a new enrollment system. The scenario below outlines the steps to enroll a new student in the university. Perform a system analysis based on the scenario and respond to the questions below. Note-some requirements might not be explicitly stated in the scenario. List all assumptions used for this analysis.

Scenario: Enroll new student in the University

1. An applicant wants to enroll in the university.
2. The applicant hands a filled-out copy of University Application Form to the registrar.
3. The registrar inspects the forms.
4. The registrar determines that the forms have been filled out properly.
5. The registrar clicks on the Create Student icon.
6. The system displays Create Student Screen.
7. The registrar inputs the name, address, and phone number of the applicant.
8. The system checks whether the applicant is on the applicants list and whether they already exist within the system.
9. If the student is on the applicants list but not already on the system, then a record is created.
10. The student enrolls in courses.
11. The system calculates the required initial payment.
12. The system displays Fee Summary Screen.
13. The student pays the initial fee.
14. The system prints a receipt.
15. The registrar validates and gives the student the receipt.
16. The process ends.

1. Discuss the stakeholders and users of the system and indicate how you would collect requirements from them
2. Identify the business, stakeholder, and solution requirements for the system.
3. Create a use case diagram to verify the functional requirements of this system.
4. Diagram the business workflow (process) for the system.
5. Using any analysis class technique(s), develop a high-level class diagram to validate the requirements and components of the problem domain.

Western State University (WSU) is preparing its master budget for the upcoming academic year. Currently, 12,000 students are enrolled on campus; however, the admissions office is forecasting a 7 percent growth in the student body despite a tuition hike to $80 per credit hour. The following additional information has been gathered from an examination of university records and conversations with university officials:

• WSU is planning to award 160 tuition-free scholarships.
• The average class has 20 students, and the typical student takes 20 credit hours each semester. Each class is four credit hours.
• WSU’s faculty members are evaluated on the basis of teaching, research, and university and community service. Each faculty member teaches five classes during the academic year.

Required:
1. Prepare a tuition revenue budget for the upcoming academic year.
2. Determine the number of faculty members needed to cover classes.
3. Assume there is a shortage of full-time faculty members. Select at least five actions that WSU might take to accommodate the growing student body by selecting an "X" next to the action.
4. You have been requested by the university’s administrative vice president (AVP) to construct budgets for other areas of operation (e.g., the library, grounds, dormitories, and maintenance). The AVP noted: “The most important resource of the university is its faculty. Now that you know the number of faculty needed, you can prepare the other budgets. Faculty members are indeed the key driver—without them we don’t operate.” Are faculty members a key driver in preparing budgets?

Signature/Benchmark Assignments are designed to align with specific program student learning outcome(s) in your program. Program Student Learning Outcomes are broad statements that describe what students should know and be able to do upon completion of their degree. Signature/Benchmark Assignments are graded with a grading guide or an automated rubric that allows the University to collect data that can be aggregated across a location or college/school and used for course/program improvements.

Format your assignment to APA standards.

Submit your assignment to the Assignment Files tab as a Microsoft® Word document.

Identify a specific job within a specific company that you might be interested in applying for after you graduate from the University of Phoenix.

Research the job and the field in general, as well as ethical issues managerial accountants have faced that would pertain to that field. Also, educate yourself on the basics of operations within the job and company you have selected.

Write a 700- to 1,050-word paper to include the following:

• Summarize the main duties of the job.
• Describe a specific ethical issue you might face in that position using 2 credible sources to support your description.
• Summarize the IMA's standards of ethical practice and conflict resolution guide.
• Analyze how the IMA's standards of ethical practice and conflict resolution guide applies to the ethical issue.
• Predict how you would handle the ethical issue.
• Hypothesize what would happen if no one in the company followed the IMA's standards of ethical practice.
• Assess why it is important to follow the IMA's standards of ethical practice.
• Design or name any methods of internal controls you think could prevent or detect the unethical behavior in the future.

signature/Benchmark Assignments are designed to align with specific program student learning outcome(s) in your program. Program Student Learning Outcomes are broad statements that describe what students should know and be able to do upon completion of their degree. Signature/Benchmark Assignments are graded with a grading guide or an automated rubric that allows the University to collect data that can be aggregated across a location or college/school and used for course/program improvements.

Format your assignment to APA standards.

Submit your assignment to the Assignment Files tab as a Microsoft® Word document.

Identify a specific job within a specific company that you might be interested in applying for after you graduate from the University of Phoenix.

Research the job and the field in general, as well as ethical issues managerial accountants have faced that would pertain to that field. Also, educate yourself on the basics of operations within the job and company you have selected.

Write a 700- to 1,050-word paper to include the following:

• Summarize the main duties of the job.
• Describe a specific ethical issue you might face in that position using 2 credible sources to support your description.
• Summarize the IMA's standards of ethical practice and conflict resolution guide.
• Analyze how the IMA's standards of ethical practice and conflict resolution guide applies to the ethical issue.
• Predict how you would handle the ethical issue.
• Hypothesize what would happen if no one in the company followed the IMA's standards of ethical practice.
• Assess why it is important to follow the IMA's standards of ethical practice.
• Design or name any methods of internal controls you think could prevent or detect the unethical behavior in the future.

One source of growth is external growth from a merger or acquisition. Often mergers or acquisitions are justified on the basis of the expected benefits from "synergies" created by the merger or acquisition. Economists know these as economies of scale and economies of scope.

The focus of this discussion will be on defining economies of scale and economies of scope, as well as the key differences between the two within the context of a hypothetical scenario of your choice.

Instructions

Select one of the mergers and acquisitions below:

• Sirius XM acquires Pandora.
• The yet to be concluded merger of Sprint, T-Mobile, and Metro PCS.
• The merger of Strayer University and Capella University.
• The Renault–Nissan–Mitsubishi Alliance.

For your chosen scenario, address the following in your discussion post:

• How are the concepts of economies of scope and economies of scale different? How do they differ within the context of your chosen scenario? What are the synergies that come from the economies of scope? What are the synergies that come from the economies of scale?

Context

One source of growth is external growth from a merger or acquisition. Often mergers or acquisitions are justified on the basis of the expected benefits from "synergies" created by the merger or acquisition. Economists know these as economies of scale and economies of scope.

The focus of this discussion will be on defining economies of scale and economies of scope, as well as the key differences between the two within the context of a hypothetical scenario of your choice.

Instructions

Select one of the mergers and acquisitions below:

• Sirius XM acquires Pandora.
• The yet to be concluded merger of Sprint, T-Mobile, and Metro PCS.
• The merger of Strayer University and Capella University.
• The Renault–Nissan–Mitsubishi Alliance.

For your chosen scenario, address the following in your discussion post:

• How are the concepts of economies of scope and economies of scale different? How do they differ within the context of your chosen scenario? What are the synergies that come from the economies of scope? What are the synergies that come from the economies of scale?

One source of growth is external growth from a merger or acquisition. Often mergers or acquisitions are justified on the basis of the expected benefits from "synergies" created by the merger or acquisition. Economists know these as economies of scale and economies of scope.

The focus of this discussion will be on defining economies of scale and economies of scope, as well as the key differences between the two within the context of a hypothetical scenario of your choice.

Instructions

Select one of the mergers and acquisitions below:

• Sirius XM acquires Pandora.
• The merger of Sprint, T-Mobile and Metro PCS.
• The merger of Strayer University and Capella University.
• The Renault–Nissan–Mitsubishi Alliance.

For your chosen scenario, address the following in your discussion post:

• What are the synergies that come from the economies of scope?
• What are the synergies that come from the economies of scale?
• How do economies of scope and economies of scale differ within the context of your chosen scenario?
  • How are these two concepts different in general?

CASE STUDY:

"BMW is the ultimate driving machine. Manufactured by the German company Bayerische Motoren Werke AG, BMW stands for both performance and luxury. The company was founded in 1916 as an aircraft-engine manufacturer and produced engines during World Wars I and II. It evolved into a motorcycle and automobile maker by the mid-20th century, and today it is an internationally respected company and brand with $106 billion in sales in 2012. BMW’s logo is one of the most distinctive and globally recognised symbols ever created. The signature BMW roundel looks like a spinning propeller blade set against a blue sky background—originally thought to be a tribute to the company’s founding days as an aircraft-engine manufacturer. Recently, however, a New York Times reporter revealed that the logo, which features the letters BMW at the top of the outer ring and blue-and-white checkered design in the inner ring, was trademarked in 1917 and meant to show the colors of the Free State of Bavaria, where the company is headquartered. BMW’s growth exploded in the 1980s and 1990s, when it successfully targeted the growing market of baby boomers and professional yuppies who put work first and wanted a car that spoke of their success. BMW gave them sporty sedans with exceptional performance and a brand that stood for prestige and achievement. The cars, which came in a 3, 5, or 7 Series, were basically the same design in three sizes. It was at this time that yuppies made Beemer and Bimmer the slang terms for BMW’s cars and motorcycles, popular names still used today. At the turn of the century, consumers’ attitudes toward cars changed. Research showed that they cared less about the bragging rights of the BMW brand and instead desired a variety of design, size, price, and style choices. As a result, the company took several steps to grow its product line by targeting specific market segments. This resulted in unique premium-priced cars such as SUVs, convertibles, and roadsters, as well as less expensive compact cars like the 1 Series. In addition, BMW redesigned its 3, 5, and 7 Series cars, making them unique in appearance yet maintaining their exceptional performance. BMW’s full range of cars now includes the 1 Series, 3 Series, 5 Series, 6 Series, 7 Series, X Series, Z4 Roadster, M Series, Hybrids, and BMWi. BMW created the lower-priced 1 Series and X1 SUV to target the “modern mainstream,” a group who are also family-focused and active but had previously avoided BMWs because of their premium cost. The company nurtures these loyal consumers and continues to research, innovate, and reach out to specific segment groups year after year.)

QUESTION

Service quality differs from product quality in that the consumer is actively involved in the service creation process. Service firms therefore face a unique situation whereby each service encounter with a customer is a test of the firms service quality standards.

In light of the above information discuss how a firm can manage service quality to ensure consistent service delivery that meets or exceeds customer expectations.