AMC Entertainment Holdings, Inc. (NYSE: AMC (Links to an external site.)Links to an external site.), also known as AMC Theatres, recently announced a $19.95 per month subscription service, AMC Stubs A-List (Links to an external site.)Links to an external site., to compete with MoviePass. With the A-List program, subscribers can see up to three movies per week with few restrictions. The minimum commitment is three months, after which time the subscriber can cancel at any time.

Just as a point of comparison, the cost of MoviePass is between $7.95 – $9.95 per month. Depending on the plan, MoviePass subscribers can see up to one movie per day, subject to restrictions. Subscribers can cancel at any time. MoviePass stock has fallen greatly in recent weeks because investors do not see its business model as sustainable. MoviePass has significantly more expenses than revenues and its cash is dwindling rapidly.

1. Assume that a new subscriber signs up for the AMC Stubs A-List program and pays $19.95 for the first month on August 1. On what day will AMC be able to recognize that first $19.95 as revenue?

2. If AMC charges a new subscriber for the first three months (the minimum commitment) when the subscriber signs up for the A-List program, when will AMC recognize the revenue from the first three months for that new subscription? How would the three-month prepayment be recorded initially by AMC?

3. Currently, AMC does not have an annual A-List payment option. Assume, however, that AMC rolls out an annual plan that allows subscribers to pay in one lump sum at the beginning of the subscription year for the A-List plan. When would AMC recognize revenue from this annual plan?

Commute Time (MINUTES) Score

4 69.8

16 68.1

25 67.8

34 67.4

51 66.4

69 65.9

100 63.3

N

3 0.997

4 0.950

5 0.878

6 0.811

7 0.754

8 0.707

9 0.666

10 0.632

11 0.602

12 0.576

13 0.553

14 0.532

15 0.514

16 0.497

17 0.482

18 0.468

19 0.456

20 0.444

21 0.433

22 0.423

23 0.413

24 0.404

25 0.396

26 0.388

27 0.381

28 0.374

29 0.367

30 0.361

the linear correlation coefficient between commute time and​ well-being score (ROUND THE NEAREST THREE DECIAMNL PLACES)

R= ??

Does a linear relation exist between the commute time and​ well-being index​ score?

What is the critical value if N = ?? critical value = ??

determine if the relation is positive or​ negative

The management of Dandin Company is considering two choices for the best of investment portfolio that is either (1) a combination of financial assets A and B or (2) a combination of financial assets A and C. The planned investment is 50 per cent for each asset component in each portfolio.

The following are the estimated returns for all the three types of financial assets:

Table 1: Expected Return (%) of Financial Assets
Year A B C
2003 12 16 12
2004 14 14 14
2005 16 12 16

1)Calculate the expected return for each portfolio.
2)Calculate the standard deviation for each portfolio.
3)Choose the portfolio that Dandin Company should invest.

In 2015, a jury ruled that Deloitte & Touche LLP wasn’t liable in Florida’s biggest-ever insurance-company collapse. The Florida Department of Financial Services did not prove its claims that Deloitte was negligent in its audits for three insurance companies that collapsed after a string of hurricanes hit the state in 2004 and 2005. The state was seeking up to $850 million in damages. Deloitte had maintained that the insurance companies’ collapses were caused by an unprecedented string of hurricanes, not by an audit failure.

Research this case to learn further details.

How was Deloitte allegedly connected to the damages in this case?

Why did the Florida Department of Financial Services decide to sue Deloitte?

It was published that children who have longer first names tend to achieve higher grades (%) in elementary school. For example, Zai (short name, only three letters) may achieve a lower grade than Kabiralina (much longer name, ten letters). A study was conducted to investigate the influence of name length on grades from a local sixth grade class. Is there such a relationship?  

The appropriate test for this problem is:

a. correlation

b. regression

c. multiple regression

The obtained statistic is:

a. - . 56

b. - .65

c. - .53

d. - .35

The associated p value is:

a. .168

b. .861

c. .038

d. .083

Decision is:

a. reject the null

b. retain the null

Conclusion is:

a. names are significantly correlated with grades in a positive direction

b. names are significantly correlated with grades in a negative direction

c. names are significantly correlated with grades in both directions

d. no conclusion can be drawn

Internet service: An Internet service provider sampled 545 customers, and finds that 65 of them
experienced an interruption in high-speed service during the previous month.

(b) Construct a 99.8% confidence interval for the proportion of all customers who experienced
an interruption. Round the answers to at least three decimal places.

A 99.8% confidence interval for the proportion of all customers who experienced an interruption is
_<p<_.

Roberta wants to compare productivity, as measured by the number of customers served, among three workers. The number of customers served by each worker is shown below.

1. Is there a difference in the number of customers served? The level of significance is 0.01. Show all the five steps of the hypothesis testing.

PSY 312 Power Analysis Homework

      h²     .02   .04 .06 .09 .12 .16   .20   .25   .30   .36   .42   .49

power

.30     93    53    34   24   18   14    11     9     8     7     6     5

.40      132    74    47   33   24   19    15    12    10     8     7     6

.50      170    95    60   42   30   23    18    14    12     9     8     7

.60      257 143    90   62   45   34    24    20    16    13    11     9

.70      300 167 105   72   52   39    29    23    18    15    12    10

.80      343 191 120   82   59   44    33    26    20    16    13    11

.90      459 255 160   109   78   58    44    34    27    21    17    13

all values are for a = .05

Above is a partial power table. Use that table to solve the following problems. Where math is required, show your work.

1. I am planning a study to examine the inter-relationships between four variables: preparedness (yes, no), practice (in minutes), handedness (left, right), and performance (% correct).

a) For preparedness and practice, I expect a ?² of about .09.

What sample size should I use to have power = .70?

b) For handedness and practice I expect a ?²of about .42.

What sample size should I use if I only want to risk a 30% chance of a Type II error?

c) For preparedness and performance I expect a ?²of about .20.

What sample size should I use to have a 70% chance of correctly rejecting H₀?    

d) Which of these three sample sizes do you suggest I use for the study? Explain your reasoning.

Describe the study Pozzulo and Dempsey (2006) conducted on lineup instructions and the conclusions that can be drawn from this study.

Southwest Airlines

Listening to customers is the main way a customer service professional can determine the customer’s needs. Skilled listeners listen actively and use cues to understand the message the customer is sending. This activity is important because poor listening skills can result in a loss of business. Listening breakdowns are common but can be avoided by understanding how to listen and practicing good listening skills.

The goal of this activity is to demonstrate the steps in the listening process and recognize the ways listening can be hampered.

Read the case discussing how Southwest Airlines implements good listening skills and answer the questions that follow.

Southwest Airlines had a rocky road to its startup. Incorporated in 1967, it never actually started flying until June of 1971 because of lengthy legal challenges by other major airlines. When it finally started services between Dallas and Houston, Texas, and Dallas and San Antonio, Texas, it used three Boeing 737 aircraft and offered $20 one-way fares. In October of that same year, it offered 14 every-hour flights between Dallas and Houston and seven bi-hourly flights between Dallas and San Antonio, and in November added scheduled flights between Houston and San Antonio. That same month it introduced a $10.00 “night fare.” Needless to say, the competition was a bit worried about this young upstart airline that began taking business away from them in these three markets and had the potential to expand into other areas. In 1973, Braniff Airlines began a “fare war” that resulted in $13 fares for both airlines, with Southwest upping the stakes by offering customers a choice of a $13.00 fare or a free bottle of premium liquor with every $26.00 full-fare ticket. The result was that Southwest ended the year with its first profits since starting operation and started developing a loyal customer base. By January 1974, it had carried its one-millionth passenger.

Fast forward to 1979, when Southwest got approval to fly to other states after lengthy court battles and began service to Louisiana. This was the first venture outside the state of Texas and was followed by expansion eastward into numerous other states.

As it entered its second decade of service, the airline had over 2,000 employees and over $34 million in revenue. It also launched its successful “Loving you is what we do” customer campaign. As the decade progressed, the airline continued efforts to attract flyers from competing airlines and endear itself to customers by initiating policies such as a senior fare between the hours of 9:00 a.m. and 3:00 p.m. Monday through Friday for people over the age of 65. In 1986, the airline introduced its “Fly Now, Pay Less” fare that lowered all long-distance fares across its 25-city system to a ceiling of $98 each way. By the end of its second decade of operation, Southwest was winning accolades and awards. According to its website, “For an unprecedented second time since the DOT began keeping records on the performance of the nation’s largest carriers, Southwest captured the top rating in all three categories of the DOT operating statistics report.” That same year, it reported a net income of over $71 million, with 94 aircraft and over 7,700 employees. It also was given major carrier status by the U.S. Department of Transportation, which meant that it had operating revenue exceeding $1 billion in a 12-month period.

By the 1990s, Southwest had become well established as a major passenger carrier with popular campaigns that focused on families such as the “Family Fare” from Salt Lake City, Utah, to anywhere Southwest flew. Anyone purchasing a full-fare adult ticket could take up to seven other people traveling with them for half price. It also implemented programs that offered to military families and dependents one-way fully-refundable leisure fares that did not require advance purchase. By the end of the decade, the airline had entered the Internet age with online booking and had generated over $478 million in net revenue, had 312 aircraft, and had over 27,000 employees. It was also ranked fourth on Fortune magazine’s “100 Best Companies to Work For” list.

By 2000, the company had moved up to number 2 on Forbes List and had expanded the Rapid Rewards program for customers that it had started several years earlier. Beyond that, as the decade progressed and moved into the second decade of the century, Southwest instituted other discount flight initiatives that encouraged air travel and expanded its customer reach. For its efforts, it won additional accolades, including the 2012 Top Military Friendly Employer award.

Update

In September of 2017, Southwest Airlines released its newest advertising campaign that’s designed to “remind customers that they are at the core of the carrier’s purpose: to connect people to what’s important in their lives through friendly, reliable, and low-cost air travel.” The campaign is named “Behind Every Seat is a Story: Behind Every Story is the Reason for Transfarency.” The advertising campaign focuses on customer stories and their reasons for flying.

“At Southwest Airlines, our customers are the reason we fly,” said Ryan Green, Vice President and Chief Marketing Officer at Southwest Airlines. “This campaign is an opportunity for us to remind the world that there is a personal reason someone chose to fly Southwest Airlines with our low fares, no hidden fees, and exceptional hospitality. We're honored and pleased to tell stories inspired by the more than 115 million people who fly Southwest Airlines every year.” (Southwest Media, September 25, 2017)

Questions

1- Identify the steps to the listening process. How would you evaluate Southwest Airlines listening technique giving examples from the article.

2- Southwest Airlines newest advertising campaign is designed to “connect people to what’s important in their lives through friendly, reliable, and low-cost air travel.” What characteristic of a good listener is Southwest Airlines employing through this campaign? Do you think it was an effective strategy? why or why not?

3- When Southwest Airlines launched the “Loving you is what we do” customer campaign, the company backed up the campaign by offering lower fares to customer groups. By matching the nonverbal message of “loving you…” with the actions of lower fares, Southwest Airlines demonstrated ________________ in its message. Identify a suitable word to complete this sentence.

4- Southwest Airlines implemented a senior fare policy that provided lower rates for people over age 65 during certain time periods. The airline may have implemented this policy after hearing that senior citizens were choosing not to fly because of high costs. When the airline began the senior fare policy, it was engaging in the ____________ phase of the listening process. Identify a suitable word to complete this sentence.