Dell

In January 2006, Dell, the world’s largest computer maker, announced plans to setup its fourth call center in India. The company already employs over 10,000 people in its Indian call centers, which provided a telephone help desk service to its many thousands of customers around the world. Like many other Western companies, Dell was attracted to India by the abundance of low-cost English-speaking workers, many of whom are well qualified and highly IT literate. Locating call centers in India sounds like a good deal all round. Customers get access 24 hours a day, 7 days a week wherever they are in the world, companies are able to reduce costs, and workers in a developing country get jobs.

However, not everyone is happy. Niels Kjellerup, Publisher and Editor of The Call Centre Managers Forum, an online chat room for call center managers, argues that the rush to outsource customer contact operations to cheaper locations has resulted in the worst of management practices in US and UK call centers being exported as ‘World Class Call Centre Practice’ in countries like India. He says that too often what is seen in India is bad customer service delivered cheaply. He claims that many Indian call centers are run as sweatshops with intelligent people being treated like cattle. Call center managers with little or no previous experience adopt ‘idiotic vendor measures’ such as ‘how many calls’ and ‘how short’, which simply result in the delivery of poor levels of customer service.

Agents are required to work nine and a half hours a day, but typically work anywhere from 12 to 16 hours. Processing 28 calls an hour is mandatory. Another target is to ensure that no customer calls back within seven days. The informant claimed that there are few, if any allowances for time off, even for doctor visits, sick days or handling family emergencies.

Question 1 (, maximum 300 words)

When a business expands its operation into other countries, the impact of globalization on human resource development and management is significant.

1. What role does HRM play for Dell? Support your answer with examples.
2. Discuss the obstacles that Dell faces for survival and success due to globalization. Support your answer with discussion and relevant example.

Use the research described below to answer the questions that follow. Shargorodsky, Curhan, Curhan, and Eavey (2010) examined hearing loss data for participants from the National Health and Nutrition Examination Survey (NHANES), aged 12-19 years. (NHANES provides nationally representative cross-sectional data on the health status of the civilian, non-institutionalized U.S. population.) The researchers compared the more recent hearing loss rate among teens (12-19 years) in 2005 to previous levels in 1988. Their goal was to see whether teen hearing loss is increasing, possibly due to heavier use of ear buds. They examined data from 1771 participants in the NHANES 2005 study (333 with some level of hearing loss), as well as data on 2928 teens from the NHANES 1988 study, with 480 in this group showing some level of hearing loss.

QUESTION 1: Calculate the p-value

QUESTION 2: Calculate an appropriate confidence interval for the change (if it exists) in hearing loss.

I apologize but this is one question that has multible parts .

There are currently (as of July 2018) 411 parts per million of CO2 in our atmosphere. In July 2000 the concentration of CO2 was 365 ppm. a) calculate the average exponential growth rate in this period b) at this growth rate what will the concentration of CO2 in the year 2100. A reasonable approximation of the amount of surface temperature (in degrees C) increase as related to CO2concentration is given by: ΔT = 0.8 * ΔF where for CO2 ΔF = 5.35 * LN(Cnow/Cbefore); Cbefore = 280 ppm Note that LN stands for the natural logarithm; for instance ln(10) = 2.32 (just type ln 10 in to Google) ΔF (what we call climate forcing) represents the change in flux due to changing CO2 levels and that determines ΔT c) Using the result obtained in Part b, what is the predicted temperature change in the year 2100 and is this prediction above or still below the Paris accord agreement of no more than 2C before 2100 above the pre-industrialized temperature? Over the last few years, CO2 growth is occurring at a larger rate than long term average. The following list gives you the necessary values to compute the relevant growth rates for the question below. Jan 1970 325 ppm Jan 1990 353 ppm Jan 2005 378 ppm Jan 2019 411 ppm d) Using the same calibration as above, calculate the exponential growth rate and predicted 2100 temperature from that growth rate for the periods 1970-1990 1990-2005 2005-2019 please explain step by step how you came to this answer. I would like to beable to do this myself in the future. thank you

Forecast Sales Volume and One of the major elements of the income statement budget that indicates the quantity of estimated sales and the expected unit selling price.Sales Budget

Guardian Framing Inc. prepared the following sales budget for 2016:

At the end of December 2016, the following unit sales data were reported for the year:

For the year ending December 31, 2017, unit sales are expected to follow the patterns established during the year ending December 31, 2016. The unit selling price for the 8" × 10" frame is expected to increase to $28 and the unit selling price for the 12" × 16" frame is expected to increase to $30, effective January 1, 2017.

Required:

1. Compute the increase or decrease of actual unit sales for the year ended December 31, 2016, over An accounting device used to plan and control resources of operational departments and divisions.budget. Use the minus sign to indicate a decrease in amount and percent. Round percents to the nearest whole percent.

2. Assuming that the increase or decrease in actual sales to budget indicated in part (1) is to continue in 2017, compute the unit sales volume to be used for preparing the sales budget for the year ending December 31, 2017. Use the minus sign to indicate a decrease in percent. Round budgeted units to the nearest whole unit.

Feedback

3. Prepare a sales budget for the year ending December 31, 2017.

CIDR notation - First 2 answers given:

If the dotted decimal subnet mask is given then give me the CIDR notation

If the CIDR notation subnet mask is given give me the dotted decimal notation

1. 255.255.240.0            ______________________________________
2. /30                      ______________________________________

What network does this address belong to?

3- 200.198.44.220/26       _____________________________

4. 112.55.78.120/16        _____________________________

What is the broadcast address for this network? (The easiest way to get the broadcast address is to figure out the next network and subtract 1 or put all 111? in the host portion of the address

   5- 200.150.100.64/27   ________________________________

6. 209.100.43.180/16   _____________________________

If you have these many network bits, what is the number of useable host addresses?

Ex: I have a /27 network

N + H = 32 , so 27 + X =32 , X = 5 (number of host bits), 2 to the power of X = the total hosts, minus 2 = number of useable hosts

So if X = 5, then 2^5=32 total hosts, and if I subtract 2 then I have 30 useable host addresses on a /27 network.

7 - /30                   _______________________________

8. 255.255.255.240       _______________________________

If you have this many usable hosts, what is your subnet mask?

9. 14    ____________________
10. 126   ____________________

Consider each of the following scenarios:

1. A seller orally agrees with one of its best customers to deliver goods in exchange for $20,000. While the seller’s practice is to obtain a written sales agreement, the seller delivered these goods to the customer without a written agreement due to the customer’s urgent need.

2. A seller agrees to provide accounting services to a customer for the next year in exchange for $40,000. While the two parties are negotiating the terms of the agreement and the specific services to be performed, the seller begins to perform some services as a gesture of good faith.

3. A seller has a written agreement to deliver goods to a customer for $60 per unit. The price will drop to $55 per unit if the customer purchases more than 2,500 units per month.

4. A seller had a written agreement and provided custodial services to a customer for $2,500 per month in a previous year. The contract expired on December 31, 2016. During negotiations for a new contract in January 2017, custodial services were provided at the previous monthly rate and paid for by the buyer. The seller and the customer agree to a new contract on February 1, 2017. The seller is concerned whether a contract existed in January 2017 and whether revenue can be recognized.

Required:

1. Determine if a contract exists for each of the scenarios.

2. If it is determined that a contract exists but the seller believes it is probable that it will not collect the expected consideration, how does this affect the seller’s ability to recognize revenue?

Sandy is an accountant with ABC, Inc. She is newly hired and her first assignment is to review the processes in the REVENUE cycle for internal control weaknesses. Sandy finds the following procedures in the Revenue Cycle at ABC.

1. Sales are made via telephone. Most sales are on credit-with ABC extending the credit.

2. Sales data are entered into the system by a sales clerk in the batch mode at the end of the day.

3. The sales clerk manually enters the price and quantity on an order sheet and totals it.

4. The clerk then sends a copy of the sales order to the shipping department.

5. Upon receipt of the sales order, the shipping department “pulls” the merchandise, assembles it on a pallet, and completes the bill of lading.

6. The merchandise is then loaded on a truck and sent on its way.

7. The shipping department enters “SHIPPED” on the sales order and sends it to the sales accounting department.

8. The sales accounting department invoices customers by manually entering the customer name, part-number, quantity, price, and total from the sales order.

9. A copy of the invoice is sent to the customer and another copy is sent to the credit department for account receivable balance update.

10. Payment is made directly to the A/R department who posts the payment and deposits the checks.

REQUIRED: IN TWO PAGES OR LESS, LIST THE INTERNAL CONTROL WEAKNESSES IN THE ABOVE SCENARIO AND LIST THE INTERNAL CONTROLS THAT SHOULD BE PRESENT. ORGANIZE YOUR ANSWER AS FOLLOWS:

NUMBER WEAKNESS(S) INTERNAL CONTROL(S)

You are the manager of a theater. At present, the theater charges the same admission price of $8 to all customers, regardless of age. You propose a two-tier pricing scheme: $5 for children under the age of 12 and $10 for adults. You tell your supervisor that your proposal is likely to increase revenue. "What must be true about the price elasticity of demand if your proposal is to achieve its goal of raising revenue?

1) Explain the concepts of cross-price elastic of demand, using one of the examples in the table above. What does a positive or negative value indicate? When doing elasticity of demand what is the sign always for a normal good?

2)Explain the concepts of income elasticity using one of the items in the table above. What does a positive value indicate? What about a negative value indicate?

3) When the price of Bob’s Coffee House increased by 8 percent, the quantity demanded of Alex’s Coffee House increased by 10 percent. What would be the cross- price elastic of demand between Bob’s & Alex’s coffee? What is the relationship between these two goods (are they compliments?)

4) Suppose the current price of oil is $90 a barrel and the quantity supplied is 800 million barrels per day. If the price elasticity of supply for oil in the short run is estimated at 0.5, use the midpoint formula to calculate the percentage change in quantity supplied when the price of oil rises to $98 a barrel.

On October 31, 2016, Quesnell Corp. (QC), a publicly accountable entity, sold inventory to a customer in exchange for a $ 450,000, three-year, 3% note receivable. QC’s incremental borrowing rate at the inception of the note receivable was 4%, and the customer’s incremental borrowing rate was 7%. QC’s original cost of the inventory sold was $325,000.

QC collected the note in full on October 31, 2019. Interest was received annually on October 31, and the first interest payment was received on October 31, 2017, as per the terms of the note.

QC has a year end of October 31.

Required:
Prepare the journal entries relating to this transaction for the full three-year period from October 31, 2016, to October 31, 2019.

On October 31, 2016, Quesnell Corp. (QC), a publicly accountable entity, sold inventory to a customer in exchange for a $ 450,000, three-year, 3% note receivable. QC’s incremental borrowing rate at the inception of the note receivable was 4%, and the customer’s incremental borrowing rate was 7%. QC’s original cost of the inventory sold was $325,000.

QC collected the note in full on October 31, 2019. Interest was received annually on October 31, and the first interest payment was received on October 31, 2017, as per the terms of the note.

QC has a year end of October 31.

Required:
Prepare the journal entries relating to this transaction for the full three-year period from October 31, 2016, to October 31, 2019.