Questions
Create a report that describes and critically analyzes at least 5 contemporary best practices to improve customer loyalty in a health care organization.

 

You have been hired as an outside consultant for a large durable medical equipment and medical supply company. The company specializes in a wide range of medical supplies and equipment. Some of its most profitable offerings include hospital bed rental to private residents, wheelchairs, walkers, scooter and other mobility equipment. However, they have come to realize that competition is increasing and market share is getting tight. They note that most of their customers are new costumers and very few are repeat customers. They are concerned with customer loyalty. The medical supply company owner has asked you to train develop a plan to improve customer loyalty and train the staff.

Create a report that describes and critically analyzes at least 5 contemporary best practices to improve customer loyalty in a health care organization.

In: Nursing

The Rinadale Company manufactures and sells very high-quality men’s business suits to major department store chains....

The Rinadale Company manufactures and sells very high-quality men’s business suits to major department store chains. To stimulate sales, Rinadale Company offered all new first-time customers a special deal. New customers could purchase up to $100,000 of suits using an open credit line. If the purchaser continues to make timely payments on any subsequent purchases, Rinadale Company defers the original purchase payment due date. If the purchaser fails to make additional purchases within sixty days or timely payments, the amount of the original purchase is immediately due along with interest of the prime rate plus 2.5% from the date of the original sale. Describe, in a report to the President, the recommended accounting treatment. Be sure that both situations are covered in your report: continuing purchases and failure to make purchases.

In: Accounting

Income Statement An inexperienced accountant for Prestwick Company prepared the following income statement for the month...

Income Statement

An inexperienced accountant for Prestwick Company prepared the following income statement for the month of August, current year.

PRESTWICK COMPANY
AUGUST 31, CURRENT YEAR
Revenues:
 Services provided to customers $17,000
 Investment by stockholders 5,000
 Loan from bank  15,000 $37,000

Expenses:

 Payments to long-term creditors $11,700
 Expenses required to provide   services to customers 7,800
 Purchase of land  16,000   35,500

Net income

$  1,500

Statement of Cash Flows

Prepare a revised income statement in accordance with generally accepted accounting principles.

On the basis of the information for Prestwick Company in Exercise 2.13, prepare a statement of cash flows in a form consistent with generally accepted accounting principles. You may assume all transactions were in cash and that the beginning cash balance was $7,200.

In: Accounting

1. What is an economic argument for public funding of education? Does this mean that schools...

1. What is an economic argument for public funding of education? Does this mean that schools should be publicly establishment/managed? What benefits would result if the government simply provided parents/students money for education and allowed parents/students to use this money to buy their education at whatever school they wished?

In: Economics

As socialist economies transition toward capitalist systems, the government commonly sells publicly controlled companies and privatizes...

As socialist economies transition toward capitalist systems, the government commonly sells publicly controlled companies and privatizes these state-owned enterprises. Which type of economy is expected to generate higher values for the privatized assets, a planned socialist economy or a market socialist economy? Please explain your response.

In: Economics

Provide an overview—and discuss the function—of 1 publicly financed health care program in the United States....

  • Provide an overview—and discuss the function—of 1 publicly financed health care program in the United States.
  • How has that program evolved and influenced the entire U.S. health care system?
  • What are some of the accomplishments and challenges for that program?
  • What does that program do to focus on health prevention and performance?

In: Operations Management

For the year ended December 31, 2021, Pearl Enterprises Ltd. had the following revenues and expenses:...

For the year ended December 31, 2021, Pearl Enterprises Ltd. had the following revenues and expenses: Sales, $740,000; Cost of Goods Sold, $425,000; Operating Expenses, $130,000; and Income Tax Expense, $33,500. The company also declared $25,000 of dividends to the common shareholders on December 27 to be paid on January 15, 2022.

Prepare closing entries for Pearl on December 31, 2021. (Credit account titles are automatically indented when the amount is entered. Do not indent manually. If no entry is required, select "No Entry" for the account titles and enter 0 for the amounts.)

Date

Account Titles and Explanation

Debit

Credit

Dec. 31

enter an account title to close revenue account on December 31 enter a debit amount enter a credit amount
enter an account title to close revenue account on December 31 enter a debit amount enter a credit amount

(To close revenue account.)

Dec. 31

enter an account title to close expense accounts on December 31 enter a debit amount enter a credit amount
enter an account title to close expense accounts on December 31 enter a debit amount enter a credit amount
enter an account title to close expense accounts on December 31 enter a debit amount enter a credit amount
enter an account title to close expense accounts on December 31 enter a debit amount enter a credit amount

(To close expense accounts.)

Dec. 31

enter an account title to close Income Summary on December 31 enter a debit amount enter a credit amount
enter an account title to close Income Summary on December 31 enter a debit amount enter a credit amount

(To close Income Summary.)

Dec. 31

enter an account title to close dividends on December 31 enter a debit amount enter a credit amount
enter an account title to close dividends on December 31 enter a debit amount enter a credit amount

(To close dividends.)

In: Accounting

According to statistics reported on CNBC, a surprising number of motor vehicles are not covered by insurance (CNBC, February 23, 2006)


According to statistics reported on CNBC, a surprising number of motor vehicles are not covered by insurance (CNBC, February 23, 2006). Sample results, consistent with the 6 of 200 vehicles were not covered by insurance. 

 a. What is the point estimate of the proportion of vehicles not covered by insurance? 

 b. Develop a 95% confidence interval for the population proportion.

In: Statistics and Probability

Cane Company manufactures two products called Alpha and Beta that sell for $225 and $175, respectively....

Cane Company manufactures two products called Alpha and Beta that sell for $225 and $175, respectively. Each product uses only one type of raw material that costs $6 per pound. The company has the capacity to annually produce 130,000 units of each product. Its average cost per unit for each product at this level of activity are given below:

Alpha Beta
Direct materials $ 42 $ 24
Direct labor 42 32
Variable manufacturing overhead 26 24
Traceable fixed manufacturing overhead 34 37
Variable selling expenses 31 27
Common fixed expenses 34 29
Total cost per unit $ 209 $ 173

The company considers its traceable fixed manufacturing overhead to be avoidable, whereas its common fixed expenses are unavoidable and have been allocated to products based on sales dollars.

1. What is the total amount of traceable fixed manufacturing overhead for each of the two products, Alpha and Beta? and What is the company’s total amount of common fixed expenses?

2. Assume that Cane expects to produce and sell 99,000 Alphas during the current year. One of Cane's sales representatives has found a new customer who is willing to buy 29,000 additional Alphas for a price of $156 per unit. What is the financial advantage (disadvantage) of accepting the new customer's order?

3. Assume that Cane expects to produce and sell 109,000 Betas during the current year. One of Cane’s sales representatives has found a new customer who is willing to buy 5,000 additional Betas for a price of $82 per unit. What is the financial advantage (disadvantage) of accepting the new customer's order?

4. Assume that Cane expects to produce and sell 114,000 Alphas during the current year. One of Cane's sales representatives has found a new customer who is willing to buy 29,000 additional Alphas for a price of $156 per unit; however pursuing this opportunity will decrease Alpha sales to regular customers by 13,000 units. What is the financial advantage (disadvantage) of accepting the new customer’s order?

In: Accounting

Photochronograph Corporation (PC) manufactures time series photographic equipment. It is currently at its target debt-equity ratio...

Photochronograph Corporation (PC) manufactures time series photographic equipment. It is currently at its target debt-equity ratio of .65. It’s considering building a new $74 million manufacturing facility. This new plant is expected to generate aftertax cash flows of $8.9 million in perpetuity. The company raises all equity from outside financing. There are three financing options:

1.

A new issue of common stock: The flotation costs of the new common stock would be 6.5 percent of the amount raised. The required return on the company’s new equity is 14 percent.

2.

A new issue of 20-year bonds: The flotation costs of the new bonds would be 2.8 percent of the proceeds. If the company issues these new bonds at an annual coupon rate of 7 percent, they will sell at par.

3.

Increased use of accounts payable financing: Because this financing is part of the company’s ongoing daily business, it has no flotation costs, and the company assigns it a cost that is the same as the overall firm WACC. Management has a target ratio of accounts payable to long-term debt of .15. (Assume there is no difference between the pretax and aftertax accounts payable cost.)

What is the NPV of the new plant? Assume that PC has a 22 percent tax rate. (Do not round intermediate calculations and enter your answer in dollars, not millions, rounded to the nearest whole dollar amount, e.g., 1,234,567.)

In: Finance