In 2010, Ticketmaster found out the hard way that the
entertainment industry is not, in fact, as recession-proof as
it was once widely believed to be. Th e company, which sells
tickets for live music, sports, and cultural events, and
which
represents a signifi cant chunk of parent company’s Live
Nation Entertainment’s business, saw a drop in ticket sales
that year of a disconcerting 15 percent. Th en there was the
mounting negative press, including artist boycotts, the
vitriol
of thousands of vocal customers, and a number of major
venues refusing to do business with Ticketmaster.
Yet 2012 has been more friendly to the company—under
the leadership of former musician and Stanford MBA-
educated CEO Nathan Hubbard, who took over in 2010
when Ticketmaster merged with Live Nation, the country’s
largest concert promoter. Th ird-quarter earnings were
strong, with just under $2 billion in revenue, a 10 percent
boost from the same period last year, driven largely by Live
Nation’s ticketing and sponsorship divisions. Ticketmaster
was largely responsible as well, thanks to the sale of 36
million
tickets worth $2.1 billion, generating $82.1 million in
adjusted
operating income, which translates to an increase of
51 percent for the year.
Th at’s because Hubbard knows how to listen, and read the
writing on the wall, “If we don’t disrupt ourselves, someone
else will,” he said, “I’m not worried about other ticketing
companies. Th e Googles and Apples of the world are our
competition.”
Some of the steps he took to achieve this included to
the creation of LiveAnalytics, a team charged with mining
the information (and related opportunities) surrounding
200 million customers and the 26 million monthly site
visitors,
a gold mine that he thought was being ignored. Moreover
Hubbard redirected the company from being an infamously
opaque, rigid and infl exible transaction machine for ticket
sales to a more transparent, fan-centered e-commerce
company, one that listens to the wants and needs of customers
and responds accordingly. A few of the new innovations rolled
out in recent years to achieve this include an interactive
venue
map that allows customers to choose their seats (instead of
Ticketmaster selecting the “best available”) and the ability
to
buy tickets on iTunes.
Hubbard eliminated certain highly unpopular service
fees, like the $2.50 fee for printing one’s own tickets,
which
he announced in the inaugural Ticketmaster blog he created.
Much to the delight of event goers—and the simultaneous
chagrin of promoters and venue owners, who feared that the
move would deter sales—other eff orts toward transparency
included announcing fees on Ticketmaster’s fi rst
transaction-
dedicated page, instead of surprising customers with them at
the end, while consolidating others. “I had clients say,
‘What
are you doing? We’ve been doing it this way for 35 years,’”
Hubbard recalled, “I told them, ‘You sound like the record
labels.’”
Social media is an integral part of listening, and of course,
“sharing.” Ticketmaster alerts on Facebook shows friends of
purchasers who is going to what show. An app is in the works
that will even show them where their concertgoing friends
will be seated. Not that it’s all roses for Ticketmaster—yet.
Growth and change always involve, well, growing pains,
and while goodwill for the company is building, it will take
some time to shed the unfortunate reputation of being the
company that “everyone loves to hate.” Ticketmaster made
embarrassing headlines in the fi rst month of 2013 after
prematurely announcing the sale of the president’s Inaugural
Ball and selling out a day early as a result, disappointing
thousands. But as the biggest online seller of tickets for
everything from golf tournaments to operas to theater to
rock concerts, and with Hubbard’s more customer-friendly
focus, Ticketmaster should have plenty of opportunity to
repent their mistakes.
Question:
1. Identify the problems that Ticketmaster was facing, using cause and effect analysis. What were the Symptomatic Effects? What were the Underlying Causes?
2. What process(es) did Nathan Hubbard use to Generate Alternatives? What alternatives were available to Mr. Hubbard? What types of Uncertainty did he experience?
In: Operations Management
1) Apple was effectively a monopolist in the tablet computer market in the spring of 2010. You could go for the iPad or, well, the iPad. It didn’t even come in a choice of colors. Suppose the marginal cost of producing iPads is constant at $200, and the inverse demand curve for iPads is P = 1,000 – 5Q (where Q in millions and P in dollars). The associated marginal revenue is MR = 1,000 – 10Q.
I have a - e I just need help on f - h
In: Economics
In 2010, Ticketmaster found out the hard way that the
entertainment industry is not, in fact, as recession-proof as
it was once widely believed to be. Th e company, which sells
tickets for live music, sports, and cultural events, and
which
represents a signifi cant chunk of parent company’s Live
Nation Entertainment’s business, saw a drop in ticket sales
that year of a disconcerting 15 percent. Th en there was the
mounting negative press, including artist boycotts, the
vitriol
of thousands of vocal customers, and a number of major
venues refusing to do business with Ticketmaster.
Yet 2012 has been more friendly to the company—under
the leadership of former musician and Stanford MBA-
educated CEO Nathan Hubbard, who took over in 2010
when Ticketmaster merged with Live Nation, the country’s
largest concert promoter. Th ird-quarter earnings were
strong, with just under $2 billion in revenue, a 10 percent
boost from the same period last year, driven largely by Live
Nation’s ticketing and sponsorship divisions. Ticketmaster
was largely responsible as well, thanks to the sale of 36
million
tickets worth $2.1 billion, generating $82.1 million in
adjusted
operating income, which translates to an increase of
51 percent for the year.
Th at’s because Hubbard knows how to listen, and read the
writing on the wall, “If we don’t disrupt ourselves, someone
else will,” he said, “I’m not worried about other ticketing
companies. Th e Googles and Apples of the world are our
competition.”
Some of the steps he took to achieve this included to
the creation of LiveAnalytics, a team charged with mining
the information (and related opportunities) surrounding
200 million customers and the 26 million monthly site
visitors,
a gold mine that he thought was being ignored. Moreover
Hubbard redirected the company from being an infamously
opaque, rigid and infl exible transaction machine for ticket
sales to a more transparent, fan-centered e-commerce
company, one that listens to the wants and needs of customers
and responds accordingly. A few of the new innovations rolled
out in recent years to achieve this include an interactive
venue
map that allows customers to choose their seats (instead of
Ticketmaster selecting the “best available”) and the ability
to
buy tickets on iTunes.
Hubbard eliminated certain highly unpopular service
fees, like the $2.50 fee for printing one’s own tickets,
which
he announced in the inaugural Ticketmaster blog he created.
Much to the delight of event goers—and the simultaneous
chagrin of promoters and venue owners, who feared that the
move would deter sales—other eff orts toward transparency
included announcing fees on Ticketmaster’s fi rst
transaction-
dedicated page, instead of surprising customers with them at
the end, while consolidating others. “I had clients say,
‘What
are you doing? We’ve been doing it this way for 35 years,’”
Hubbard recalled, “I told them, ‘You sound like the record
labels.’”
Social media is an integral part of listening, and of course,
“sharing.” Ticketmaster alerts on Facebook shows friends of
purchasers who is going to what show. An app is in the works
that will even show them where their concertgoing friends
will be seated. Not that it’s all roses for Ticketmaster—yet.
Growth and change always involve, well, growing pains,
and while goodwill for the company is building, it will take
some time to shed the unfortunate reputation of being the
company that “everyone loves to hate.” Ticketmaster made
embarrassing headlines in the fi rst month of 2013 after
prematurely announcing the sale of the president’s Inaugural
Ball and selling out a day early as a result, disappointing
thousands. But as the biggest online seller of tickets for
everything from golf tournaments to operas to theater to
rock concerts, and with Hubbard’s more customer-friendly
focus, Ticketmaster should have plenty of opportunity to
repent their mistakes.
Questions
How did Mr. Hubbard select his most desirable alternative? Describe which type of Decision Making he used, and explain your findings.
Were the recent decisions that Mr. Hubbard made effective, according to the concepts in Chapter 7 – Decision Making? Explain your response.
In: Operations Management
The following information from the close of trading on November 24, 2010 is for an IBM bond with a face value of $1 comma 0001,000 and a maturity date of June 15 comma 2013June 15, 2013: Coupon rate: 7.57.5% Price: $1 comma 1581,158 Yield to maturity: 1.221.22% The bond's current yield was nothing%. (Round your response to two decimal places.) Why is the bond's yield to maturity less than its coupon rate?
In: Economics
Bonita Ranch & Farm is a distributor of ranch and farm
equipment. Its products include small tools, power equipment for
trench-digging and fencing, grain dryers, and barn winches. Most
products are sold direct via its company Internet site. However,
given some of its specialty products, select farm implement stores
carry Bonita’s products. Pricing and cost information on three of
Bonita’s most popular products are as follows.
| Item | Stand-Alone Selling Price (Cost) | ||
| Mini-trencher | $3,900 | ($2,200) | |
| Power fence hole auger | 1,320 | ($880) | |
| Grain/hay dryer | 15,470 | ($12,100) | |
Respond to the requirements related to the following independent
revenue arrangements for Bonita Ranch & Farm. IFRS is a
constraint.
1. On January 1, 2020, Bonita sells augers to Mills Farm & Fleet for $52,800. Mills signs a six-month note at an annual interest rate of 12%. Bonita allows Mills to return any auger that it cannot use within 60 days and receive a full refund. Based on prior experience, Bonita estimates that 5% of units sold to customers like Mills will be returned (using the most likely outcome approach). Bonita’s costs to recover the products will be immaterial, and the returned augers are expected to be resold at a profit. Prepare the journal entries for Bonita on January 1, 2020.
2.On August 10, 2020, Bonita sells 17 mini-trenchers to a farm co-op in western Canada. Bonita provides a 4% volume discount on the mini-trenchers if the co-op has a 15% increase in purchases from Bonita compared with the prior year. Given the slowdown in the farm economy, sales to the co-op have been flat, and it is highly uncertain that the benchmark will be met.
3. Bonita sells three grain/hay dryers to a local farmer at a
total contract price of $50,000. In addition to the dryers, Bonita
provides installation, which has a stand-alone sales value of
$1,020 per unit installed. The contract payment also includes a
$1,530 maintenance plan for the dryers for three years after
installation. Bonita signs the contract on June 20, 2020, and
receives a 20% down payment from the farmer. The dryers are
delivered and installed on October 1, 2020, and full payment is
made to Bonita.
Prepare the journal entries for Bonita in 2020 related to this
arrangement as well as any adjusting journal entries at its
December year end
4. On April 25, 2020, Bonita ships 110 augers to Farm Depot, a
farm supply dealer in Alberta, on consignment. By June 30, 2020,
Farm Depot has sold 70 of the consigned augers at the listed price
of $1,320 per unit. Farm Depot notifies Bonita of the sales,
retains a 8% commission, and remits the cash due to Bonita.
Prepare the journal entries for Bonita and Farm Depot for the
consignment arrangement
In: Accounting
Stellar Ltd prepares accounts to 31March every year. Its latest trial balance for the year ended 31 March 2020 is provided below.
Stellar Ltd Trial Balance as at 31 March 2020
|
DR |
CR |
|
|
£ 000's |
£ 000's |
|
|
Ordinary shares of £0.50 each |
90,000 |
|
|
Share premium account |
60,000 |
|
|
6% £1 preference shares (redeemable in year 2030) |
4,000 |
|
|
Preference dividends paid |
240 |
|
|
Property at cost |
106,000 |
|
|
Plant and equipment at cost |
69,500 |
|
|
Bank |
32,000 |
|
|
8% Debentures (redeemable in year 2040) |
5,000 |
|
|
Retained earnings |
21,500 |
|
|
Accumulated depreciation on property at 1 April 2019 |
15,400 |
|
|
Accumulated depreciation on plant and equipment at 1 April 2019 |
9,600 |
|
|
Inventories at 1 April 2019 |
7,960 |
|
|
Purchases |
75,500 |
|
|
Trade payables |
28,900 |
|
|
Trade receivables |
86,000 |
|
|
Sales revenue |
190,250 |
|
|
Bad debts written off |
2,200 |
|
|
Staff costs |
14,650 |
|
|
General expenses |
8,600 |
|
|
Rent |
14,000 |
|
|
Other expenses |
8,000 |
|
|
424,650 |
424,650 |
Additional information as at 31March 2020 is provided below:
|
Depreciation Charge on |
% charged to administrative expenses |
% charged to distribution expenses |
|
Property |
80% |
20% |
|
Plant and equipment |
40% |
60% |
Prepare the Statement of Profit and Loss, the Statement of Changes in Equity and the Statement of Financial Position of Stellar Ltd for the financial year end 31 March 2020. (You should show all your workings).
In: Accounting
Stellar Ltd prepares accounts to 31March every year. Its latest trial balance for the year ended 31 March 2020 is provided below.
Stellar Ltd Trial Balance as at 31 March 2020
|
DR |
CR |
|
|
£ 000's |
£ 000's |
|
|
Ordinary shares of £0.50 each |
90,000 |
|
|
Share premium account |
60,000 |
|
|
6% £1 preference shares (redeemable in year 2030) |
4,000 |
|
|
Preference dividends paid |
240 |
|
|
Property at cost |
106,000 |
|
|
Plant and equipment at cost |
69,500 |
|
|
Bank |
32,000 |
|
|
8% Debentures (redeemable in year 2040) |
5,000 |
|
|
Retained earnings |
21,500 |
|
|
Accumulated depreciation on property at 1 April 2019 |
15,400 |
|
|
Accumulated depreciation on plant and equipment at 1 April 2019 |
9,600 |
|
|
Inventories at 1 April 2019 |
7,960 |
|
|
Purchases |
75,500 |
|
|
Trade payables |
28,900 |
|
|
Trade receivables |
86,000 |
|
|
Sales revenue |
190,250 |
|
|
Bad debts written off |
2,200 |
|
|
Staff costs |
14,650 |
|
|
General expenses |
8,600 |
|
|
Rent |
14,000 |
|
|
Other expenses |
8,000 |
|
|
424,650 |
424,650 |
Additional information as at 31March 2020 is provided below:
|
Depreciation Charge on |
% charged to administrative expenses |
% charged to distribution expenses |
|
Property |
80% |
20% |
|
Plant and equipment |
40% |
60% |
Prepare the Statement of Profit and Loss, the Statement of Changes in Equity and the Statement of Financial Position of Stellar Ltd for the financial year end 31 March 2020. (You should show all your workings).
In: Accounting
Waterway Company is a manufacturer of smart phones. Its controller resigned in October 2020. An inexperienced assistant accountant has prepared the following income statement for the month of October 2020.
|
WATERWAY COMPANY |
||||||
|---|---|---|---|---|---|---|
|
Sales revenue |
$794,700 | |||||
|
Less: |
Operating expenses |
|||||
|
Raw materials purchases |
$263,200 | |||||
|
Direct labor cost |
188,000 | |||||
|
Advertising expense |
92,400 | |||||
|
Selling and administrative salaries |
77,500 | |||||
|
Rent on factory facilities |
62,800 | |||||
|
Depreciation on sales equipment |
45,100 | |||||
|
Depreciation on factory equipment |
32,600 | |||||
|
Indirect labor cost |
28,600 | |||||
|
Utilities expense |
12,600 | |||||
|
Insurance expense |
8,300 | 811,100 | ||||
|
Net loss |
$(16,400) | |||||
Prior to October 2020, the company had been profitable every month.
The company’s president is concerned about the accuracy of the
income statement. As her friend, you have been asked to review the
income statement and make necessary corrections. After examining
other manufacturing cost data, you have acquired additional
information as follows.
1. Inventory balances at the beginning and end of October were:
|
October 1 |
October 31 |
|||
|---|---|---|---|---|
|
Raw materials |
$19,000 | $35,600 | ||
|
Work in process |
19,200 | 14,600 | ||
|
Finished goods |
30,400 | 53,000 |
2. Only 75% of the utilities expense and 60% of the insurance
expense apply to factory operations. The remaining amounts should
be charged to selling and administrative activities.
Prepare a schedule of cost of goods manufactured for October 2020.
|
WATERWAY COMPANY |
||||||
|---|---|---|---|---|---|---|
|
$enter a dollar amount |
||||||
|
$enter a dollar amount |
||||||
| enter a dollar amount | ||||||
|
enter a total of the two previous amounts |
||||||
| enter a dollar amount | ||||||
|
$enter a total amount for section one |
||||||
|
enter a dollar amount |
||||||
|
enter a dollar amount |
||||||
|
enter a dollar amount |
||||||
|
enter a dollar amount |
||||||
|
enter a dollar amount |
||||||
| enter a dollar amount | ||||||
| enter a total amount for section two | ||||||
| enter a total amount for the first part | ||||||
|
enter a total amount for the second part |
||||||
| enter a dollar amount | ||||||
|
$enter a total amount for this schedule |
||||||
Prepare a correct income statement for October 2020.
|
WATERWAY COMPANY |
||||
|---|---|---|---|---|
|
$enter a dollar amount |
||||
|
$enter a dollar amount |
||||
| enter a dollar amount | ||||
|
enter a total of the two previous amounts |
||||
| enter a dollar amount | ||||
| enter a total amount for section one | ||||
|
enter a dollar amount |
||||
|
enter a dollar amount |
||||
|
enter a dollar amount |
||||
|
enter a dollar amount |
||||
|
enter a dollar amount |
||||
| enter a dollar amount | ||||
| enter a total amount for section two | ||||
|
$enter a total net income or loss amount |
||||
In: Accounting
Entity A is a listed company that operates the cruise ship business. One of the cruise ships was purchased on 1 Oct 2011. This cruise ship is made up of three main components: (1) cruise’s fabric, (2) cabins and entertainment area and (3) fittings propulsion system.
Details of the cost of its components and their estimated useful lives are as below:
Components Original cost Depreciation basis
(1) Cruise’s fabric (hull, decks, etc.) HK$37,500,000 50 years straight-line
(2) Cabins and entertainment area fittings HK$18,750,000 15 years straight-line
(3) Propulsion system HK$12,500,000 useful life of 80,000 hours
On 30 Sep 2019, no further capital expenditure had been incurred on the cruise ship.
In the year ended 30 Sep 2019, the cruise had experienced a high level of engine trouble, which had cost Entity A considerable revenue loss and compensation costs. The measured expired life of the propulsion system on 30 Sep 2019 was 50,000 hours. Due to the unreliability of the engines, a decision was made by Entity A on 1 Oct 2019 to replace the whole of the propulsion system at a cost of HK$17,500,000. The old propulsion system was also sold to a second-hand machinery shop with a loss on disposal of $4,250,000. The cash from the disposal was received on 20 Oct 2019. The expected life of the new propulsion system was 160,000 hours and in the year ended 30 Sep 2020, the cruise had used its engines for 10,000 hours.
At the same time as the propulsion system replacement, Entity A took this opportunity to upgrade the cabin and entertainment facilities at a cost of HK$7,500,000 and repaint the cruise’s fabric at a cost of HK$2,500,000 respectively. After the upgrade of the cabin and entertainment area fittings, it was estimated that their remaining useful life was 10 years.
For calculating depreciation, all the works on the cruise can be assumed to have been completed on 1 Oct 2019. All residual values can be taken as NIL.
REQUIRED:
(1) Measure the depreciation expense of the Cruise’s Fabric for the year ended 30 Sep 2020.
Answer = $
(2) Measure the depreciation expense of the Cabins and entertainment area fittings for the year ended 30 Sep 2020.
Answer = $
(3) Measure the depreciation expense of the Propulsion system for the year ended 30 Sep 2020.
Answer = $
(4) Measure the carrying amount of the Cruise’s Fabric on 30 Sep 2020.
Answer = $
(5) Measure the carrying amount of the Cabins and entertainment area fittings on 30 Sep 2020.
Answer = $
(6) Measure the carrying amount of the Propulsion system on 30 Sep 2020.
Answer = $
(7) Measure the carrying amount of Entity A’s cruise ship on 30 Sep 2020.
Answer = $
(8) Measure the cash received from the sale of the old propulsion system.
Answer = $
In: Accounting
Testing Hypotheses. For the following passages, indicate whether the evidence mentioned is falsifying evidence for the hypothesis or confirming evidence for the hypothesis:::
Evidence: I find my wallet in the seat of my locked car.
Evidence: I find my wallet by the fountain where ducks gather, with indentions shaped like the bill of a duck.
Evidence: Sarah, the librarian, says she saw Paul enter the library at noon on Saturday, and not leave until 3.
Evidence: Jessica says she saw Paul at a Party Saturday night, and recall that he did not go home until late Sunday afternoon, after the library had closed.
In: Statistics and Probability