After reviewing the standards of performance, you find that the hotel has determined that the standard of performance for room cleanliness requires that 75% of customers respond “completely satisfied”. You decide that corrective action is needed in order to raise the customer satisfaction rating. You meet with your assistant managers, Katherine and Brian, to discuss the situation. They each offer a different suggestion on what you should do next. Brian thinks the housekeeping staff is doing a great job at cleaning the rooms. The problem, he thinks, is that customers have become too picky and expect a five star hotel at three star prices. He suggests that you lower the standards of performance to 70%. Katherine disagrees and thinks you should hold mandatory meetings in order to retrain the housekeeping staff. Even though customers are picky, the hotel should be able to rise up and meet the current standard of performance.
What should you do?
A)Agree with Katherine, and require mandatory training sessions with the housekeeping staff.
B)Agree with Brian and lower the standard of performance to have 70% of guests “completely satisfied”.
In: Operations Management
Please be descriptive and go step by step so I can understand, thank you so much!
In: Biology
For the next four questions, consider the following table of a city consisting of five districts that is debating where to build a new stadium and a free public wifi network. The table shows the benefit (positive) or harm (negative) in each city district from doing these projects.
The socially best outcome (highest total benefit to the whole city) is to
Question 11 options:
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build the stadium but not the wifi network. |
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build the wifi network but not the stadium. |
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build both the wifi network and the stadium. |
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build neither the wifi network nor the stadium. |
If there is no vote trading and the representative for each district votes on each project separately to maximize benefit to his or her own district, then
Question 12 options:
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neither the wifi network nor the stadium will be built. |
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only the wifi network will be built. |
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only the stadium will be built. |
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both the wifi network and the stadium will be built |
Suppose that both proposals are voted on as a package (a representative can vote yes or no to the package of both proposals, but not yes or no on each project individually). Representatives vote to maximize the benefit to their own districts. The outcome of this voting will be to
Question 13 options:
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build the stadium but not the wifi network. |
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build neither the wi-fi network nor the stadium. |
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build the wi-fi network but not the stadium. |
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build both the stadium and the wifi network. |
Suppose that the district 4 will have a harm of -50 from the wi-fi network instead of a benefit of 300. In this case, the representative for district 3 will vote against the wi-fi network when projects are voted on individually (so neither one gets built). Now suppose that the district 4 representative offers to vote yes on the wi-fi network if the representative from district 2 votes yes on the stadium. Which of the following is correct?
Question 14 options:
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None of the other answers is correct. |
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The representative from district 2 will agree to the trade, but neither project will get built. |
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The representative from district 2 will agree to the trade, so both will get built. |
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The representative from district 2 will never agree because the stadium harms district 2, so neither project gets built. |
In: Economics
In: Economics
Key definition:
the four types of agglomeration economics
Resources Vs Market oriented firms
central park theory
labor pooling
urban utility curve
In: Economics
In: Economics
Key definition:
the four types of agglomeration economics
Resources Vs Market oriented firms
central park theory
labor pooling
urban utility curve
In: Economics
In: Civil Engineering
How can a hotel sales representative identify who is responsible for purchasing meeting space, banquets, and rooms for corporate travelers in the corporate headquarters of an insurance company?
In: Accounting
Which of the following will produce the solution with the lowest pH?
(A) 0.2 M HCl(B) 0.5 M HF(C) 0.2 M KOH(D) 0.5 M HClO4(E) There is not enough information to predicT
please help? im kind of lost
In: Chemistry