A cell phone company states that the mean cell phone bill of all their customers is less than $83. A sample of 19 customers gives a sample mean bill of $82.17 and a sample standard deviation of $2.37. At ? = 0.05 , test the company’s claim?

1). State the hypothesis and label which represents the claim: : H 0 : H a

2). Specify the level of significance  =

3). Sketch the appropriate distribution, find and label the Critical Value(s) in Statdisk to 3 decimal places, and shade in  to indicate the Rejection Region(s)

4.) Calculate the test statistic (to 3 decimal places). Label this appropriately as Z or t.

5). Decision: Reject Ho or Do Not Reject Ho (You do not have to write a statement):

6). In the distribution below, label the test statistic you calculated from part (4). Using Statdisk, find the P-value corresponding to the test statistic. Shade in and label the P-value in the distribution.

A small company just opened a new massage station at Philadelphia airport. The company has a stand that offers massages to travelers.Customers can select a length of massage between 5 and 20 minutes and there is a unique rate of $30 independently of the length selected by customers. The average length of massage requested by customers is of 15 minutes with standard deviation of 10 minutes. There are TWO employees delivering massages. The average number of potential customers requesting a massage is of 20 per hour. The inter-arrival times are assumed to be exponentially distributed. If no spot is available when the customer arrives, s/he leaves in order not to risk missing her/his flight. What is the average number of customers serviced per hour? (You should be accurate up to two decimal digits after the decimal point.)

Customer service is not only important to we the customer, but it is important our company and our customers. We want our customers to return again and again to improve the lifetime value of that customer to our company, right? Compare reactive and proactive customer service. Define customer service failure, and provide an example for a grocery store. What are customer needs and wants, and why are these important to the topic of customer service?

Assignment 1:

Company 1: Google

a. Name a major product/service offered:

b. List & explain several methods used to create customer loyalty and retain customers for the product/service selected:

Company 2: Apple

c. Name a major product/service offered:

d. List & explain several methods used to create customer loyalty and retain customers for the product/service selected:

3. A firm has the following three projections of revenue estimates:

Current Year1 Year 2 Year 3

Revenue $1,500 $1,650 $1,815 $2,000

EAT $95 $106 $117 $130

The company also receives a royalty net after taxes of $10 million per year. It is expected that the cash flows equal to depreciation will have to be reinvested to keep the firm operating. Further, capital expenditures equal to 60 percent of the net cash flow will need to be invested to keep the firm growing. Other items on the balance sheet remain unchanged. The CFO believes that it will just forecast for the first three years and then simply assume a 6 percent annual growth rate after the third year.

T-bills yield 8 percent and the market return is 13 percent. The company’s beta using Hamada equation is 1.2. What is the value of the company or what would you pay for the firm if you were interested in it.

A company is considering a 3-year project that requires an initial installed equipment cost of $15,000. The project engineer has estimated that the operating cash flows will be $5,000 in year 1, $7,000 in year 2, and $9,000 in year 3. The new machine will also require a parts inventory of $3,000 at the beginning of the project (assume this inventory can be sold for cost at the end of the project). It is also estimated that the equipment can be sold as salvage for an after tax salvage cash flow of $4,000 at the end of the project. If the tax rate is 27% and the required rate of return is 10%, what is the net present value (NPV) of this project? (Answer to the nearest dollar.)

Please answer the following questions based on the analysis in excel.

1. Calculate the mean, standard deviation, and variance of the two samples. Embed the answers in the data sheet.

2. Calculate the degrees of freedom for a t test assuming the population standard deviation is unknown with unequal variance between samples.

3. Perform a two-tailed two-sample mean test assuming the population standard deviation is unknown with unequal variance. (.01 significance level)

4. State your conclusion from the two-tailed test.

23. Hurko, LP was formed in 2006 and adopted a calendar year. Here is a schedule of Hurko’s net Section 1231 gains and (losses) reported on its tax returns through 2011. 2006 2078 2008 2009 2010 2011 -0- (3,800) 9,040 (15,900) -0- -0- In 2012, Hurko recognized a $25,000 gain on the sale of business land. How is this gain characterized on Hurko's 2012 tax return? A. $25,000 Section 1231 gain. B. $9,100 ordinary gain and $15,900 Section 1231 gain. C. $15,900 ordinary gain and $9,100 Section 1231 gain. D. $25,000 ordinary gain. E. None of the above.

Supply Club, Inc., sells a variety of paper products, office supplies, and other products used by businesses and individual consumers. During July 2021 it started a loyalty program through which qualifying customers can accumulate points and redeem those points for discounts on future purchases. Redemption of a loyalty point reduces the price of one dollar of future purchases by 20% (equal to 20 cents). Customers do not earn additional loyalty points for purchases on which loyalty points are redeemed. Based on past experience, Supply Club estimates a 80% probability that any point issued will be redeemed for the discount. During July 2021, the company records $136,000 of revenue and awards 150,000 loyalty points. The aggregate stand-alone selling price of the purchased products is $136,000. Seventy-five percent of sales were cash sales, and the remainder were credit sales.

Required:
1. & 2. Prepare Supply Club’s journal entry to record July and August sales. During August, customers redeem loyalty points on $96,000 of merchandise. Seventy-five percent of those sales were for cash, and the remainder were credit sales. (Do not round intermediate calculations. If no entry is required for a transaction/event, select "No journal entry required" in the first account field.)

Note: Enter debits before credits.

Note: Enter debits before credits.