1) COVID 19 has made a significant impact on the provision of hospitality guest service. As a hospitality manager who is forced to adapt to the new social constructs, how can you sustain the quality of hospitality guest service to minimize physical contact? Justify your answer.
2). Reflecting on the nature or the characteristics of service, what do you think are its implications to the hospitality organizations in creating a total guest experience?
3) The service industry holds to the general notion that “the guest is always right.” However, in situations where the guest wants too much or goes too far, as rule of thumb, the hospitality manager must be able to find ways to let them know that they are wrong with dignity ensuring that in the process their self- esteem as well as their satisfaction with the guest experience and the organization are not negatively affected. So, how would you handle the given situation? A long-time guest has drunk a bit too much in your hotel bar. He is staying at the hotel that evening, he is not driving, and he insists on one more drink. He says that if the hotel refuses to serve him, he will take his business elsewhere.

The New Hotel Of Marseille has 2 different meeting rooms named Honorine and Zoe. In Honorine, there is a meeting for a pharmaceutical company while in Zoe there is a meeting for an insurance company. The reception team was well informed about the pharmaceutical meeting but not the insurance’s, every time a person asks the reception for the meeting location, they were immediately sent to Honorine. Two of the participants came back to the front desk and they were very upset about being sent to the wrong place, when asking about why they were not sent to the correct meeting, the receptionist politely replied and informed them that based on the information he had, there is only one meeting at the hotel today, but the guests insisted that their company organized a meeting at the hotel, so the reception showed his understanding and apologized about the misunderstanding and immediately called the sales department who confirmed that there are two different meetings.

Questions: Question 1: What is the reason behind this situation? Why? (35 pts.)

Question 2: Who is responsible for avoiding such misunderstandings in the future? How? (35 pts.)

Question 3: How would you evaluate the service delivered by the front office team? (30 pts.)

Tiger Furnishings produces two models of cabinets for home theater components, the Basic and the Dominator. Data on operations and costs for March follow:

Tiger Furnishings’s CFO believes that a two-stage cost allocation system would give managers better cost information. She asks the company’s cost accountant to analyze the accounts and assign overhead costs to two pools: overhead related to direct labor cost and overhead related to machine-hours.

The analysis of overhead accounts by the cost accountant follows:

Required:

b. Compute the product costs per unit assuming that Tiger Furnishings uses direct labor costs and machine-hours to allocate overhead to the products. (Do not round intermediate calculations.)

   BASIC DOMINATOR    TOTAL

PRODUCT COSTING
DIRECT MATERIAL    ?    ? ?
DIRECT LABOR    ?    ? ?
OVERHEAD
MACHINE-RELATED    ? ? ?
LABOR-RELATED    ?    ? ?
TOTAL-OVERHEAD    ?    ? ?
TOTAL COST ?    ? ?
UNITS PRODUCED    ? ?
UNIT COST    ?    ?

ALL THE ONES WITH QUESTIONS MARKS REQUIRED ANSWERS THANK YOU

  

1,If the percentage change in quantity demanded of a good is less than the percentage change in buyer's income, then the good is said to be

income unit elastic.

income elastic.

price elastic.

price inelastic.

income inelastic

2. Income elasticity of demand for good A is -0.22. Good A is income __________ and is a(n) __________ good.

inelastic; inferior

unit elastic; normal

elastic; normal

elastic; inferior

inelastic; normal

Women today are paid, on average, a percentage of every dollar paid to men. This percentage has risen over the years, but pay between genders is still not equal. To help address this unfair and unacceptable wage gap, the Lilly Ledbetter Fair Pay Act was signed on January 29, 2009, restoring the protection against pay discrimination that was stripped away by the Supreme Court’s decision in Ledbetter v. Goodyear Tire & Rubber Co. Read about the Lilly Ledbetter Fair Pay Act and then post your thoughts on how the Act demonstrates governmental checks and balances in action. Be thorough in your discussion. What other ways might the government use to protect against gender discrimination in the workplace? How might the three branches of government work together to avoid gender discrimination in the workplace?

Round the answers to two decimal places in percentage form. (Write the percentage sign in the "units" box).

Balance Sheet December 31, 2010 Cash and marketable securities $102,000 Accounts payable $287,000 Accounts receivable $299,000 Notes payable $61,200 Inventories $628,000 Accrued expenses $51,900 Prepaid expenses $10,300 Total current liabilities $400,100 Total current assets $1,039,300 Long-term debt $415,000 Gross fixed assets $1,502,000 Par value and paid-in-capital $376,000 Less: accumulated depreciation $312,000 Retained Earnings $1,038,200 Net fixed assets $1,190,000 Common Equity 1,414,200 Total assets $2,229,300 Total liabilities and owner’s equity $2,229,300 Income statement, Year of 2010 Net sales (all credit) $6,387,700.00 Less: Cost of goods sold $4,726,898.00 Selling and administrative expenses $345,000.00 Depreciation expense $148,000.00 EBIT $1,167,802.00 Interest expense $50,600.00 Earnings before taxes $1,117,202.00 Income taxes $446,880.80 Net income $670,321.20

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Uncollectible Accounts—Percentage of Sales and Percentage of Receivables

At the completion of the current fiscal year ending December 31, the balance of Accounts Receivable for Yang's Gift Shop was $31,660. Credit sales for the year were $344,800.

Required:

Make the necessary adjusting entry in general journal form under each of the following assumptions. Show calculations for the amount of each adjustment and the resulting net realizable value.

1. Allowance for Doubtful Accounts has a credit balance of $335.

a. The percentage of sales method is used and bad debt expense is estimated to be 2% of credit sales. If an amount box does not require an entry, leave it blank.

b. The percentage of receivables method is used and an analysis of the accounts produces an estimate of $7,090 in uncollectible accounts. If an amount box does not require an entry, leave it blank.

2. Allowance for Doubtful Accounts has a debit balance of $420.

a. The percentage of sales method is used and bad debt expense is estimated to be 1.5% of credit sales. If an amount box does not require an entry, leave it blank.

b. The percentage of receivables method is used and an analysis of the accounts produces an estimate of $5,675 in uncollectible accounts. If an amount box does not require an entry, leave it blank.

Spoilage, Rework, and Scrap: Indicate the expected percentage level of spoilage and rework as a percentage of sales. Justify your answer.

Pick a company of your choice. The answer should be one page

Spoilage, Rework, and Scrap: Indicate the expected percentage level of spoilage and rework as a percentage of sales. Justify your answer.

The answer should be one page