Questions
TRADITIONAL OPTION FINAL PAPER: CASE II For background material, read A Chronicle: Dax's Case As It...



TRADITIONAL OPTION FINAL PAPER: CASE II

For background material, read A Chronicle: Dax's Case As It Happened (Burton) and Commentaries (White and Engelhardt) in the book. Notice, however, that this paper addresses a different question. Twenty years ago, the question was "Should Dax be permitted to refuse treatment and die?" But the question for this paper is, "Should medical resources be expended on Dax?"

You are the hospital's bioethicist. The hospital administrator refers the case of Donald C.(Dax) to you. He is a twenty-six year old who has been so badly burned that his face is disfigured, he has lost the use of his hands, and he is blind. (Use the details of Dax's case except in regard to the matter of payment for his treatment. Unlike the real Dax’s case, how much treatment will be covered by insurance is unclear, and the company whose gas line caused the explosion denies responsibility.) Donald C. states that he does not want further treatment because he prefers dying "to living as a blind and crippled person." He also refuses to give permission for surgery that might improve the function of his hands and of one eye.

Donald C.'s mother asks that the hospital continue the burn treatments and that the physicians try to convince him to give permission for the surgeries. However, the hospital is not sure that Donald's insurance will cover the surgery even if he agrees to it. Some of the medical personnel treating Dax believe that they ought to save his life regardless of considerations of the quality his life will have because of his injuries. Other medical personnel treating Dax believe that he will have such a reduction in quality of life, and therefore will suffer so much, that it is wasteful to expend medical resources on him. The hospital administrator asks you to advise her about the moral dimensions of expending resources on Donald, answering the following questions:

a. Is treatment his right, whether he wants it or not? Should the decision about continuing treatment and thereby expending medical resources on Dax be influenced by considerations of his prospects of attaining a satisfactory quality of life?

b. Should the decision about honoring Donald's mother's request depend on whether the insurance will cover the treatment, or should the decision about whether to continue treating Dax be independent of whether payment is available? Should consideration of the medical resource need of other actual patients weigh in deciding whether to treat Donald? Should consideration of the needs of potential patients weigh?

c. As payment is not assured, should the hospital distinguish between the basic treatments needed to keep Donald alive (the burn treatments) and the treatments to try to restore function (the surgeries)? What about cosmetic surgery to improve his appearance - is there an obligation to provide cosmetic surgery?

d. If Donald needs human organic material for grafts (skin ?? cornea ??), is it ethical to purchase these?

e. How should Donald's youth be weighed in the decision to allocate resources? Would the hospital have a different obligation if Donald were sixty-six instead of twenty-six?

f. More generally, what is usually at issue in considering the cost-effectiveness of allocating medical resources? Assess the strengths and weaknesses of cost-effectiveness as a criterion for deciding how to treat patients.

g. Should decisions about the justice of allocating or withholding medical resources from Donald be made by his physicians? If not by his physicians, than by whom?

In: Nursing

You are an audit manager of Tissa & Co, the auditor of Setoi Berhad which operates...

You are an audit manager of Tissa & Co, the auditor of Setoi Berhad which operates an electric power station. The company produces electricity 24 hours a day, seven days a week.

Setoi Berhad employs over 250 people and approximately 70% of the employees work in production at the power station. There are three shifts every day with employees working eight hours each. The production employees are paid weekly in cash. The remaining 30% of employees work at the head office in non-production roles and are paid monthly by bank transfer.

The company has a human resources (HR) department, responsible for setting up all new joiners. Pre-printed forms are completed by HR for all new employees and, once verified, a copy is sent to the payroll department for the employee to be set up for payment. This form includes the staff member’s employee number and payroll cannot set up new joiners without this information. To encourage staff to attend work on time for all shifts, Setoi Berhad introduced a discretionary bonus, paid every three months, for production staff. The production supervisors determine the amounts to be paid and notify the payroll department. This quarterly bonus is entered into the system by a clerk and each entry is checked by a senior clerk for input errors prior to processing. The senior clerk signs the bonus listing as evidence of undertaking this review.

Production employees are issued with smart cards and are required to swipe their cards at the beginning and ending of their shift. This process is supervised by security staff 24 hours a day. Each card identifies the employee number and links into the hours worked report produced by the payroll system, which automatically calculates the gross and net pay along with relevant deductions. These calculations are not checked.

On a quarterly basis, exception reports relating to changes to the payroll standing data are produced and reviewed by the payroll director. No overtime is worked by employees. Employees are entitled to take 28-holiday days annually. Holiday request forms are required to be completed and authorised by relevant line managers; however, this does not always occur.

On a monthly basis, for employees paid by bank transfer, the senior payroll manager reviews the list of bank payments and agrees this to the payroll records prior to authorising the payment. If any errors are noted, the payroll senior manager amends the records.

For production employees paid in cash, the necessary amount of cash is delivered weekly from the bank by a security company. Two members of the payroll department produce the pay packets, one is responsible for preparing them and the other checks the finished pay packets. Both members of staff are required to sign the weekly payroll listing on completion of this task. The pay packets are then delivered to the production supervisors, who distribute them to employees at the end of the employees’ shift, as they know each member of their production team.

Monthly management accounts are produced that indicate variances between budgeted and actual amounts. Revenue and key production costs are detailed, however, as there are no overtime costs, wages and salaries are not analysed.

(a) Identify FIVE (5) key controls of the payroll system, in which the auditor may seek to place reliance on.

(b) Describe a Test of Control for each of the five key controls in (a) above, which the auditor should perform to assess if each of these key controls is operating effectively.

(c) Identify and explain FIVE (5) deficiencies in Setoi Berhad’s payroll system and provide a recommendation to address each of these deficiencies.

In: Accounting

Answer all questions true or false Communication across all sectors of the health arena is critical...

Answer all questions true or false

  1. Communication across all sectors of the health arena is critical to quality care.

Group of answer choices

True

False

2. Communication between provider and consumers affects every facet on the health continuum from health promotion and disease prevention to assessment, diagnosis, and treatment.

Group of answer choices

True

False

3. Treatment adherence leads to better health out- comes and no adherence places the patient at risk for poor recovery and dis- ease progression.

Group of answer choices

True

False

4. Treatment adherence refers to not only medication adherence but also compliance with appointment schedules, diet and exercise regimens, or lifestyle modifications.

Group of answer choices

True

False

5. The relationship of trust between patient and provider is built on the effectiveness of their communications.

Group of answer choices

True

False

6. Cancer and Diabetes are the example of chronic diseases.

Group of answer choices

True

False

7. Symptoms are not observable by provider.

Group of answer choices

True

False

8. Healthcare utilization refers to a person’s behavior in reaching out to and complying with existing available healthcare services.

Group of answer choices

True

False

9. Human communication is the product of a combination of numerous physiological, psychological, and environmental influences.

Group of answer choices

True

False

10. Optical illusions exist because what is perceived is actually different from what is actually there.

Group of answer choices

True

False

11. Neurons are cells that send and receive electrochemical signals to and from the brain and nervous system.

Group of answer choices

True

False

12. The intensity of behavior is largely governed by the functions of the autonomic nervous system (ANS).

Group of answer choices

True

False

13. The ANS has two systems: the sympathetic and parasympathetic processes.

Group of answer choices

True

False

14. Emotions and the expression of emotions depend largely on an area of the brain called the limbic system.

Group of answer choices

True

False

15. The interpersonal communication process consists of a dynamic exchange of energy among two or more individuals within a specific sociocultural context.

Group of answer choices

True

False

16. Medication errors are harder to assess in the outpatient setting for a variety of reasons.

Group of answer choices

True

False

17. The realm of supportive self-management in chronic illness is a growing area of research and practice.

Group of answer choices

True

False

18. NIH is stands for National Institute of Health

Group of answer choices

True

False

19. CDC is stand for Center for Disease Control

Group of answer choices

True

False

20. The information processing that goes on within the brain has three distinct steps.

Group of answer choices

True

False

21. Parasympathetic system involve the fight-flight mechanism

Group of answer choices

True

False

22. Sympathetic system involve the relaxation

Group of answer choices

True

False

23. Teach back is the approach of choice with patient who understand their treatment regimen

Group of answer choices

True

False

24. Member of most subculture in USA are more comfortable to talk about their health problems with providers.

Group of answer choices

True

False

25. IOM drafted a few reports to improve the healthcare quality in USA.

Group of answer choices

True

False

In: Nursing

Waterways Corporation is a private corporation formed for the purpose of providing the products and the...

Waterways Corporation is a private corporation formed for the purpose of providing the products and the services needed to irrigate farms, parks, commercial projects, and private lawns. It has a centrally located factory in a U.S. city that manufactures the products it markets to retail outlets across the nation. It also maintains a division that performs installation and warranty servicing in six metropolitan areas.

The mission of Waterways is to manufacture quality parts that can be used for effective irrigation projects that also conserve water. By that effort, the company hopes to satisfy its customers, perform rapid and responsible service, and serve the community and the employees who represent them in each community.

The company has been growing rapidly, so management is considering new ideas to help the company continue its growth and maintain the high quality of its products.

Waterways was founded by Will Winkman who is the company president and chief executive officer (CEO). Working with him from the company’s inception is Will’s brother, Ben, whose sprinkler designs and ideas about the installation of proper systems have been a major basis of the company’s success. Ben is the vice president who oversees all aspects of design and production in the company.

The factory itself is managed by Todd Senter who hires his line managers to supervise the factory employees. The factory makes all of the parts for the irrigation systems. The purchasing department is managed by Helen Hines.

The installation and training division is overseen by vice president Henry Writer, who supervises the managers of the six local installation operations. Each of these local managers hires his or her own local service people. These service employees are trained by the home office under Henry Writer’s direction because of the uniqueness of the company’s products.

There is a small human resources department under the direction of Sally Fenton, a vice president who handles the employee paperwork, though hiring is actually performed by the separate departments. Teresa Totter is the vice president who heads the sales and marketing area; she oversees 10 well-trained salespeople.

The accounting and finance division of the company is headed by Ann Headman, who is the chief financial officer (CFO) and a company vice president; she is a member of the Institute of Management Accountants and holds a certificate in management accounting. She has a small staff of accountants, including a controller and a treasurer, and a staff of accounting input operators who maintain the financial records.

A partial list of Waterways’ accounts and their balances for the month of November follows.

Accounts Receivable $274,600
Advertising Expenses 53,600
Cash 260,700
Depreciation—Factory Equipment 17,000
Depreciation—Office Equipment 2,400
Direct Labor 42,400
Factory Supplies Used 16,700
Factory Utilities 10,100
Finished Goods Inventory, November 30 68,700
Finished Goods Inventory, October 31 71,900
Indirect Labor 48,300
Office Supplies Expense 1,600
Other Administrative Expenses 72,300
Prepaid Expenses 41,500
Raw Materials Inventory, November 30 53,000
Raw Materials Inventory, October 31 38,400
Raw Materials Purchases 183,700
Rent—Factory Equipment 47,100
Repairs—Factory Equipment 4,500
Salaries 321,800
Sales Revenue 1,341,800
Sales Commissions 40,600
Work In Process Inventory October 31 52,800
Work In Process Inventory, November 30 41,600

A list of accounts and their values are given above. From this information, prepare a cost of goods manufactured schedule

A list of accounts and their values are given above. From this information, prepare an income statement.

In: Accounting

Which of the following statements about split labour market theory is true? a) It existed in...

Which of the following statements about split labour market theory is true?
a) It existed in extreme form in South Africa during the period of apartheid.
b) It is useful for understanding and analyzing historical forms of racism, but less likely to be
applicable to contemporary cultures, such as Canada, which have protective human rights
policies.
c) It is a form of political economy theory.
d) It argues that ethnic and racial conflicts are rooted in differences in the price of labour, with
employers trying to hire workers at the cheapest price possible.
e) All of the above
12 Which of the following statements about intersectional analysis is false?
a.
b. c.
d. e.
13 What a.
b.
c. d.
e.
Although “race,” class, and gender tend to be the three bases of social inequality in this “multiple jeopardies” approach, “race” is universally considered to be the most significant dynamic that shapes people’s lives.
The authors of your textbook state that a weakness of this approach is the tendency to omit the issue of social class as a dynamic.
Some qualitative researchers have examined the experiences of immigrant “non- White” women and the ways in which they experience racism, compared to those of non-immigrant women, using intersectional analysis.
This approach recognizes the multi-faceted nature of social inequality.
All of the above
triggered the emergence of critical race theory?
Critical race theory emerged in response to the proliferation of “ethnic malls” in the United States that resulted in an exodus of white people from large urban centres.
Critical race theory emerged in response to the issue of “colour-blindness” that emerged in discussions about “race” and inadequate medical services in Great Britain.
Critical race theory emerged as American anti-racist lawyers began to question the legal system and its treatment of “black” defendants and inmates.
Critical race theory emerged in response to the Canadian criminal justice system, which became aware of the role of “race” and racism in discourses, practices, and the structure of the Canadian legal system.
All of the above

14 Which theory centralizes issues concerning identity in so-called “Third World” countries?
a. Primordial theory
b. Split labour market theory
c. Political economy theory
d. Critical race theory
e. Post-colonialism
15 Who wrote Orientalism (1978) and criticized the western “gaze” that misrepresented
Arabs and Arabian culture as uniform, brutish, and exotic curiosities?
a. Robert Park
b. Peter Li
c. John Porter
d. Edward Said
e. Karl Marx
16 What does allophone means ?
a) It refers to the way one greets someone on the telephone.
b) It refers to an emerging language in Quebec which is a hybridized mix of French, English,
and Creole.
c) It refers to a resident of Quebec whose first language is neither French nor English.
d) It refers to English-speaking residents of Quebec.
e) None of the above
17 Which of the following principles does interculturalism combine?
a) Unilingualism and immigration
b) Nationalism and provincialism
c) Pluralism and ethnocentrism
d) Multiculturalism and multinationalism
e) Religion and morality
18 Which of the following is NOT a central component of interculturalism in Quebec today?
a) The importance of education in the creation of a common language
b) Language creates a sense of belonging and a homeland
c) Collective rather than individual good
d) French as the common language of public life and institutions
e) Dualism
please do majority of questions its req

In: Economics

TRADITIONAL OPTION FINAL PAPER: CASE II For background material, read A Chronicle: Dax's Case As It...

TRADITIONAL OPTION FINAL PAPER: CASE II For background material, read A Chronicle: Dax's Case As It Happened (Burton) and Commentaries (White and Engelhardt) in the book. Notice, however, that this paper addresses a different question. Twenty years ago, the question was "Should Dax be permitted to refuse treatment and die?" But the question for this paper is, "Should medical resources be expended on Dax?" You are the hospital's bioethicist. The hospital administrator refers the case of Donald C.(Dax) to you. He is a twenty-six year old who has been so badly burned that his face is disfigured, he has lost the use of his hands, and he is blind. (Use the details of Dax's case except in regard to the matter of payment for his treatment. Unlike the real Dax’s case, how much treatment will be covered by insurance is unclear, and the company whose gas line caused the explosion denies responsibility.) Donald C. states that he does not want further treatment because he prefers dying "to living as a blind and crippled person." He also refuses to give permission for surgery that might improve the function of his hands and of one eye. Donald C.'s mother asks that the hospital continue the burn treatments and that the physicians try to convince him to give permission for the surgeries. However, the hospital is not sure that Donald's insurance will cover the surgery even if he agrees to it. Some of the medical personnel treating Dax believe that they ought to save his life regardless of considerations of the quality his life will have because of his injuries. Other medical personnel treating Dax believe that he will have such a reduction in quality of life, and therefore will suffer so much, that it is wasteful to expend medical resources on him. The hospital administrator asks you to advise her about the moral dimensions of expending resources on Donald, answering the following questions: a. Is treatment his right, whether he wants it or not? Should the decision about continuing treatment and thereby expending medical resources on Dax be influenced by considerations of his prospects of attaining a satisfactory quality of life? b. Should the decision about honoring Donald's mother's request depend on whether the insurance will cover the treatment, or should the decision about whether to continue treating Dax be independent of whether payment is available? Should consideration of the medical resource need of other actual patients weigh in deciding whether to treat Donald? Should consideration of the needs of potential patients weigh? c. As payment is not assured, should the hospital distinguish between the basic treatments needed to keep Donald alive (the burn treatments) and the treatments to try to restore function (the surgeries)? What about cosmetic surgery to improve his appearance - is there an obligation to provide cosmetic surgery? d. If Donald needs human organic material for grafts (skin ?? cornea ??), is it ethical to purchase these? e. How should Donald's youth be weighed in the decision to allocate resources? Would the hospital have a different obligation if Donald were sixty-six instead of twenty-six? f. More generally, what is usually at issue in considering the cost-effectiveness of allocating medical resources? Assess the strengths and weaknesses of cost-effectiveness as a criterion for deciding how to treat patients. g. Should decisions about the justice of allocating or withholding medical resources from Donald be made by his physicians? If not by his physicians, than by whom?

In: Psychology

Building a Culture for Inclusion at Whirlpool Approximately 60 percent of the employees of Michigan-based Whirlpool...

Building a Culture for Inclusion at Whirlpool

Approximately 60 percent of the employees of Michigan-based Whirlpool Corporation, the world's largest manufacturer of home appliances, are located outside of North America. Even within North America, the company has a rich multicultural mix of employees. Diversity and inclusion are central to Whirlpool Corporation's goal of placing its appliances in “every home, everywhere”—a vision that guides its employees around the world. Whirlpool believes that acknowledging its diversity and practicing inclusiveness allows it to utilize all employees' unique strengths to increase Whirlpool's productivity, profit, and performance.

“At Whirlpool, we best serve the unique needs of our customers through diverse, inclusive and engaged employees who truly reflect our global customer base,” says Jeff Fettig, chairman and CEO. Because diverse employees help provide a keen understanding of its diverse global customers' needs, diversity and inclusion are encouraged throughout the organization. Whirlpool views diversity as about being different, and inclusion as the respectful involvement of all people and making use of everyone's talents. Whirlpool believes that differences create value, and they practice inclusion because it enables the company to best respond to the needs of its diverse customers.

Senior leaders make inclusion a top priority. A diversity council oversees the efforts of the corporate diversity network, and a diversity network mentoring program addresses the needs of new hires. The company also hosted a diversity summit to discuss building a culture of inclusion.

Whirlpool understands that its leaders must first show an understanding of and interest in diversity before it can become part of the company culture. To involve busy senior leadership and middle management in the company's diversity efforts, it creates short five- to ten-minute podcasts that report on the company's diversity initiatives, and gives iPod Shuffles to upper management so that they can listen to these programs while on the go. Executives can also print them out as short, two-page papers. A diversity and inclusion “lunch and learn” series, hosted by the employee-based diversity networks, offers a comfortable environment to generate discussion among peers. The engagement of Whirlpool's leaders has stimulated positive change throughout the organization.

Whirlpool integrated diversity and inclusion into its business in three phases:

  1. Awareness building: Whirlpool began by building the business case for diversity in a changing consumer marketplace, and then delivered that message along with diversity training to the company's approximately 18,000 employees.

  2. Building competency and capacity: Next, it developed tools to enable senior managers to effectively manage a global workforce and build employee engagement.

  3. Embedding best practices: After training managers and employees, Whirlpool wove best practices into the fabric of the organization. It began by previewing the company's diversity strategy for new employees and continued through the development of an educational development curriculum that prepares senior managers to effectively manage a multicultural workforce.

Whirlpool's slogan even reflects its culture of diversity: “The only thing more diverse than our products … Are the people who create them.”Whirlpool was among Diversity Inc's Top 50 Companies for Diversity in 2011. In addition, Whirlpool has received a 100 percent rating in the Human Rights Campaign Corporate Equality Index.

  1. Do you agree that Whirlpool can realize a competitive advantage through its diverse employees?

  2. How else can technology be used to enhance Whirlpool's culture of inclusion?

  3. Do you feel that Whirlpool's efforts to create a culture of inclusion are worthwhile? Explain your answer.

In: Operations Management

I would like a formulation of this text below as the content is related to discrimination...

I would like a formulation of this text below as the content is related to discrimination in the housing market. Please, you can write a good formulation, and write and not write by hand, so that I can read and understand your answer clearly. BR

1-With the help of theories from the current chapters in Applied Microeconomics and, if necessary, with the help of other course literature, we report in such a way that the issues are clearly explained and in what way the study uses the theory in the book. Below are the issues we have used as a starting point: What will be the expected effect on the housing market. What trends and events have prompted the current housing situation. What problems can be identified around the housing market. Based on the study and its results, can one say something about the type of discrimination that occurs in the housing market? Both ethnic discrimination and gender discrimination occur. economists' studies on discrimination, there are two theories that have played a prominent role: We intend to link discrimination with theories 1 and 2. Theory 1 is about discrimination based on preferences, for example that an employer chooses. Theory 2 is about the individual's characteristics not always being observable and therefore one generalizes based on the individual's group affiliation. Theory 1: People have different preferences for discrimination. Theory 2: An individual's characteristics are not always observable As discrimination can create gaps between different parts of society, it is very interesting from an economic perspective. Connection to NEK theory from applied microeconomics: Gary Becker was one of the first economists to analyze discrimination. Among other things, he received the Nobel Prize (1992). In his work, as for other celebrities There are two theories of discrimination mentioned in Gary Becker's work as well as in the work of other economists. One says that discrimination has different choices for people, ie it is based on preferences. For example, an employer's choice, Theory Two states that attributes of a person cannot always be observed. From an economic perspective, discrimination is very fascinating because it can lead to gaps between different parts of society. The generalization of the two different theories is based on a person's group affiliation. In order to have a fair or equitable housing market in the future, it is necessary to formulate certain goals. Despite anti-discrimination rules, people who are discriminated against have a hard time finding a good place. Discriminated people differ in income, employment, assets, liabilities and it can therefore not be confirmed that the difference in the housing market is due to discrimination. It is the right of all people to have a proper home and so it is necessary to raise the standard of living and have rents that can be considered fair. The following goal formulations need to be considered and fulfilled if we are to have a fair housing market at some point in the future: A good home is a human right. The housing standard needs to be raised. Rents need to be more fair. It can not be questioned that access to housing remains unequal. Despite long-standing laws that protect against discrimination, members of disadvantaged groups find it more difficult to find a high-quality place to live in a neighborhood with high opportunities. However, it is much less obvious whether - or how much - these differences are due to discrimination, as disadvantaged groups often differ systematically in employment, income, assets and liabilities. We identify and work with proposals on how to work against discrimination.

In: Economics

1. which of the following is (are) required for evolution? a. high stable genome b. mutation...

1. which of the following is (are) required for evolution?

a. high stable genome

b. mutation

c. competition

d. heritable traits

2. what can you conclude about genetic differences and similarities between humans , chimpanzees, and E. coli?

a. most conserved genes

b. fairly conserved genes

c. least conserved genes

humans accelerated genes

polymerases

ribosomal RNAs

3. which of the following is true about the human genome?

a. about half the genome codes for a protein

b. about half the genome is identical between individuals

c. about half the genome consists of introns

d. about half the genome consists of mobile elements

4. what are pseudogenes?

a. genes that are part of a mobile element

b. genes that have undergone multiple rounds of duplication

c. genes that are no longer functional but still resemble functional genes.

5. Urokinase and chymotrypsin ( a digestive enzymes) have one domain in common with each other. This suggests that

a. they eveolve through exon shuffling

b. they are part of a gene family

c. they perform similar functions

6, long introns and short exons promote evolution

a. true

b. false

7. In humans the globin gene family eveolved through

a. gene duplication and mutation

b. exon shuffling

c. frameshift mutation

8. why does gene duplication promote evolution?

a. duplication genes are under less selective pressure

b. duplication genes provide additional templates for DNA repair

c. duplication genes do not promote evolution

d. duplication genes are less likely to mutate

9. which of the following point mutations would have little or no effect on cellular function?

a. mutation from AUA to AUG

b. mutation in regulatory region

c. mutation from CUC to AUU

d. mutation from UUA to UUG

e. mutation in exon

f. mutation in intron

10. scientists have estimated mutation rates by studying mutatant E.coli that are His-. Which of the following is (are) NOT true about the experiment involving His- E. coli?

a. His- mutants requires histidine in the media

b.His- mutants can not tolerate histidine

c. His- mutants spontaneously revert back to His+

d. His- mutants can not digest histidine

11. The National Toxicology Program report in 2016 that cell phone radiation increased brain tumor growth in male rats. Radiation can cause damage and mutations to DNA. Suppose you wished to study this further. You mate these rats and find that the offsprings have normal incidence of tumors. You would conclude that the tumors were most likely due to.

a. changes to somatic cells

b. changes in germ cells

c. changes to gonadal cells

If on the other hand the offspring also had increase tumor growth then you would conclude that the

a. tumor cells were passed down to offsprings

b. changes occur in stem cells

c. changes occur in germ cells

cell phones emit................ raditation when talking than on standby.

a. more

b. less

That would suggest that using a hands-free headset may be beneficial in preventing brain tumors. Ironically if the phone is kept in the pocket during a call using a headset then the genetic changes would be

a. prevented

b. more likely to pass to the next generation

c. less severe

In: Biology

Read the attached case and answer the questions at the end of the case: After 3...

Read the attached case and answer the questions at the end of the case:

After 3 months in her new role as Director of Human Resources (HR) at Customers First, Deborah Ketson feels confident she has identified the significant HR issues at the company. She has prioritized the issues and is meeting with company president Joan Bates to make her recommendations. Deborah is prepared to discuss her top priority, which is to conduct an organization-wide job analysis and job evaluation project in order to start building a more internally consistent pay structure. Customers First is a company that provides customer service for other companies. Small-to-mediumsized companies outsource their customer service function to Customers First, which manages all customer service for their clients through a call center and also via an online customer service center. The company works with a diverse group of clients ranging from small retail stores to larger online retailers. Customers First has grown quickly in the 5 years since Joan started the company and now employs more than 150 customer service representatives (CSRs) and other support staff. The company’s quick growth has led to several problems with its compensation structure. Much of the company’s hiring has occurred in response to a new contract, and pay was set based on the current market rate for CSRs in order to attract the right talent. For example, an early client was a small retail store that needed fairly simple customer support. Four CSRs were hired and their pay was set at just slightly above minimum wage. In comparison, a more recent client required hiring 18 CSRs. The labor market was competitive at the time, and the company hired these 18 new employees at a pay rate well above what others at the company were paid. Such variance has occurred often in the hiring process, resulting in groups of CSRs at much different levels of pay for doing substantially similar work. Deborah has heard many complaints from the supervisors about inequities in the pay of the CSRs. The supervisors are concerned that the inequities may lead to turnover among some of the staff. Deborah has examined the pay rates of the CSRs across the organization and agrees with the supervisors that there are some concerns. One particular concern is that the lowest paid group of CSRs is primarily female, while the highest paid group includes all male employees. By talking with the supervisors, Deborah has learned that there are some CSRs with different levels of responsibilities and skills, but they all hold the same job title. Deborah believes that an organization-wide job analysis and job evaluation is necessary to build an internally consistent compensation structure. However, when she shared her recommendation with Joan, she did not receive the response she expected. Joan is resistant of the job analysis and job evaluation process as she thinks that having such a structured compensation system will limit the company’s ability to be flexible in the marketplace. Often hiring happens quickly in response to a new client contract, and they must hire the right skill set, which might vary based on the current market rates. Further, Joan suggested the entire project would be too timeconsuming for Deborah and the other staff that would need to be involved. She felt their time would be better spent on other concerns such as recruiting new staff.

questions:

2) What would you recommend to make the job analysis and job evaluation process less tedious and less time-consuming for line managers? (25 Marks; Word Limit – 300 words)

In: Operations Management