When customers have an unpleasant customer experience, the company no longer has to worry about them telling a few friends and family; the company now has to worry about them telling everyone. Internet service providers are giving frustrated consumers another means of fighting back. Free or low-cost computer space for Internet websites is empowering consumers to tell not only their friends but also the world about the way they have been treated. A few examples of disgruntled customer stories from the Internet include:

■ A bike-riding tourist requires stitches after being bitten on the leg by a dog. The tourism company is banned from renting bikes and in turn bars the tourist from taking any future tours.

■ A customer leaving Best Buy refuses to show the receipt voluntarily to the guard at the door. The Best Buy employees try to seize the customer’s cart and then decide to park a car behind the customer’s vehicle.

■ Enterprise Rent-A-Car operates a high-stress business, and frequently its customers find that the company did not honor reservations, did not have cars ready for reservations, rented cars with empty tanks of gas, and charged higher rates to corporate account holders.

The pervasive nature of the Internet is increasing customer power and changing business from product-focused to customer-focused. Explain the difference between product-focused business and customer-focused business and why CRM is more important than ever before.

You just purchased an investment at a price of $1250. You will receive $1900 at the end of 8 years. If the interest rate is compounded semi-annually, what is your yield to maturity? Do not write any symbol (%, $, #, &,...). Express your answers as a percentage. Round your answer to the nearest one-hundredth percentage point. For example, write 12.56 for 12.56%.

General Motors 2019-2020

Use the bulleted format to list the company's segments/product lines and the percent each segment contributes to sales/revenues. Segment data should be reported in percentage terms. Note: You may need to convert dollar data to percentages. Remember to check that the percentage for all segments combined is 100 percent.

A publisher reports that 25% of their readers own a laptop. A marketing executive wants to test the claim that the percentage is actually above the reported percentage. A random sample of 100 found that 30% of the readers owned a laptop. Is there sufficient evidence at the 0.10 level to support the executive's claim?

Determine the ?-value of the test statistic. Round your answer to four decimal places.

Which if the following statements about weak acids is correct?

Weak acids always contain C atoms

The percentage dissociation for weak acids is usually in the range if 40-60 percent

Weak acids molecules readily lose only a small percentage of their acidic hydrogen atoms

more than one correct response

No correct response

Describe briefly the following method of Out of Sample forecast criterion
1... Root Mean Square error
2...Mean absolute error
3...Mean absolute percentage error
4...Maximum Absolute Error
5...Maximum Absolute Percentage error.

Write down their formulae and discuss briefly how you interpret them

1. Set up an amortization schedule for a $30,000 loan to be repaid in equal instalments at the end of each of the next 3 years. The interest rate is 3 percent, compounded annually.

   A. What percentage of the payment represents interest payment and what percentage of the payment represents principal payment for each of the 3 years?B.Why do these percentages change over time?

A publisher reports that 34% of their readers own a particular make of car. A marketing executive wants to test the claim that the percentage is actually different from the reported percentage. A random sample of 220 found that 30% of the readers owned a particular make of car. Determine the P-value of the test statistic. Round your answer to four decimal places