In: Economics
When customers have an unpleasant customer experience, the company no longer has to worry about them telling a few friends and family; the company now has to worry about them telling everyone. Internet service providers are giving frustrated consumers another means of fighting back. Free or low-cost computer space for Internet websites is empowering consumers to tell not only their friends but also the world about the way they have been treated. A few examples of disgruntled customer stories from the Internet include:
■ A bike-riding tourist requires stitches after being bitten on the leg by a dog. The tourism company is banned from renting bikes and in turn bars the tourist from taking any future tours.
■ A customer leaving Best Buy refuses to show the receipt voluntarily to the guard at the door. The Best Buy employees try to seize the customer’s cart and then decide to park a car behind the customer’s vehicle.
■ Enterprise Rent-A-Car operates a high-stress business, and frequently its customers find that the company did not honor reservations, did not have cars ready for reservations, rented cars with empty tanks of gas, and charged higher rates to corporate account holders.
The pervasive nature of the Internet is increasing customer power and changing business from product-focused to customer-focused. Explain the difference between product-focused business and customer-focused business and why CRM is more important than ever before.
In: Operations Management
Find the indicated area under the curve of the standard normal distribution, then convert it to a percentage and fill in the blank.
About _____% of the area is between z=?2.2 and z=2.2 (or within 2.2 standard deviations of the mean).
About?____% of the area is between z=?2.2 and z=2.2 (or within 2.2 standard deviations of the mean).
(Round to two decimal places as needed.)?
In: Statistics and Probability
Bank USA offers a semiannual interest rate of 0.7%, what is the APR (annual percentage rate)?
A. 0.700%
B. 1.400%
C. 1.1405%
D. 2.800%
E. 7%
In: Finance
If the tax elasticity of labor supply is 0.20, by what percentage will the quantity of labor supplied increase in response to
Instructions: In part b, enter your response as a percentage rounded to one decimal place.
a. A $500 per person income tax rebate check?
b. A 6 percent reduction in marginal tax rates?
%
In: Economics
What percentage and amount of years will produce the lowest present value interest factor?
|
8 percent interest for 5 years |
||
|
6 percent interest for 5 years |
||
|
6 percent interest for 10 years |
||
|
8 percent interest for 10 years |
In: Finance
Using the percentage-of-receivables method for recording bad debts expense, estimated uncollectible accounts are €23,000. If the balance of the Allowance for Doubtful Accounts is €2,000 credit before adjustment, what is the balance of the Allowance for Doubtful Accounts end of that period?
a. €2,000
b. €21,000
c. €23,000
d. €25,000
In: Accounting
You see that over a ten-year period your expenses have increased as a percentage of income and your discretionary income has declined. You would see this by comparing
|
common-size income statements. |
||
|
common-size cash flow statements. |
||
|
common-size balance sheets. |
||
|
ratio analyses. |
||
|
debt to asset ratios. |
In: Finance
2) X has an opportunity to borrow $100,000 on his credit card at 3% annual percentage rate (APR) . Should she take the money and invest in a one year Certificate of Deposit (CD) paying 4%?
Yes? No? Maybe? Please support your answer.
4) What is meant by the statement that in a fixed rate loan interest rate risk is on the lender while in a variable rate loan interest rate risk is on the borrower?
5) Give at least one example of a popular secured loan and an unsecured loan. Which is riskier and why?
In: Finance
Given the following information, what is the percentage dividend yield between today and period 1? Today’s Dividend = $3.69 Expected Growth rate in dividends = 3.14 Discount Rate (Required return) = 8.53 Calculate your answer to two decimal places (e.g., 2.51)
In: Finance