Vulcan Flyovers offers scenic overflights of Mount St. Helens, the volcano in Washington State that explosively erupted in 1982. Data concerning the company’s operations in July appear below:

The company measures its activity in terms of flights. Customers can buy individual tickets for overflights or hire an entire plane for an overflight at a discount.

Required:

1. Prepare a flexible budget performance report for July that includes revenue and spending variances and activity variances. (Indicate the effect of each variance by selecting "F" for favorable, "U" for unfavorable, and "None" for no effect (i.e., zero variance). Input all amounts as positive values.)

Garvey Company’s unadjusted trial balance includes the following account balances as of December 31, 2015: Debits Credits Cash $ 69,290 Accounts receivable 118,100 Interest receivable 1,360 Supplies 140,700 Prepaid insurance 8,850 Notes Receivable (short-term) 50,900 Equipment 282,000 Accumulated Depreciation––Equipment $ 65,400 Accounts payable 105,600 Salaries and Wages Payable 21,900 Unearned revenue 9,500 Notes Payable (long-term) 88,600 Common Stock 219,400 Retained earnings 145,600 Service revenue 41,100 Interest revenue 22,200 Supplies Expense 0 Repair and Maintenance Expense 26,850 Rent Expense 18,100 Depreciation Expense 0 Insurance Expense 0 Salaries and Wages Expense 3,150 Totals $ 719,300 $ 719,300

The following data are available to determine adjusting entries: A) Insurance purchased at the beginning of July for $8,850 provided coverage for twelve months (July 2015 through June 2016). The insurance coverage for July through December totaling $4,425 has now been used. B) The company estimates $8,300 in depreciation each year. C) Account showed $87,200 of supplies on hand at the end of the year. D) An additional $290 of interest has been earned but has not yet been uncollected on the outstanding notes receivable. E) Services in the amount of $5,750 were performed for customers who had previously paid in advance. F) Services in the amount of $2,300 were performed; these services have not yet been billed or recorded.

On January 1, 2017, Blossom Company's accounting records contained these liability accounts.

During January, the following selected transactions occurred.

During January, the company’s employees earned wages of $78,300. Withholdings related to these wages were $5,990 for Social Security (FICA), $5,593 for federal income tax, and $1,678 for state income tax. The company owed no money related to these earnings for federal or state unemployment tax. Assume that wages earned during January will be paid during February. Wages or payroll tax expense have not been recorded as of January 31.

Bal

Jan 1

Jan 5

Jan 12

Jan 14

Jan 20 Adj.

Jan 31

Jan 31

Jan 31

Bal

The Sisyphean Corporation is considering investing in a new machine that has an estimated life of three years. The cost of the machine is $50,000 and the machine will be depreciated straight line over its three-year life to a residual value of $0. The machine will result in sales of 3,000 widgets in year 1. Sales are estimated to grow by 10% per year each year through year three. The price per widget that Sisyphean will charge its customers is $15 and is to remain constant. The widgets have a cost per unit to manufacture of $9 each. Installation of the machine and the resulting increase in manufacturing capacity will require an increase in various net working capital accounts. It is estimated that the Sisyphean Corporation needs to hold 4% of its annual revenues in cash, 9% of its annual revenues in accounts receivable, 11% of its annual revenues in inventory, and 8% of its annual revenues in accounts payable. The firm is in the 23% tax bracket, and has a cost of capital of 6%. What is the required investment in net working capital in the second year of operations?

Allowance Method The Huntington Company, which has been in business for three years, makes all of its sales on account and does not offer cash discounts. The firm's credit sales, collections from customers, and write-offs of uncollectible accounts for the three-year period are summarized below:

Required
If the Huntington Company had used the allowance method of recognizing credit losses and had provided for such losses at the rate of 1.2 percent of credit sales, what amounts in Accounts Receivable and the Allowance for Doubtful Accounts would appear on the firm's balance sheet at the end of 2014? What total amount of bad debts expense would have appeared on the firm's income statement during the three year period?

Your friend, Brian, works as an Electrician working on several Commercial Buildings. He has recently finished his apprenticeship and is starting to get paying customers. He has contacted you as he knows you have been undertaking some accounting studies as part of your qualifications as he has decided to start his own Electrical Business. He wants some advice regarding his options for the structure of his new business venture, which are either a sole trader or a company. He anticipates that initially he will work alone but in the future, he may grow the business and have employees.

1. What three factors would you consider as important in deciding which business structure to advise, i.e. whether to operate as a sole trader or a company? (100 words max).

2. Explain three advantages and three disadvantages of each of these business structures (sole trader and a company)? .

3. Which one of the two of the structures would you advise and why?

The company ULW uses three special ship to deliver three different chemical-product  X, Y and Z.  The transportation time of a ship to its customers is one week. Each ship has got four special  compartments. First compartment has a capacitiy of 13.000 tons. The second compartment has a capacitiy of 15.000 tons. The third one has got a capacity of 16.000 tons, and the last compartment has a capacity of 16.500 tons. The chemical-product X, Y and Z cannot be mixed with each other. The weekly market demand for the product X is about 1.250.000 tons; the weekly demand for the product Y is about 1.456.000 tons and the daily market demand for the product Z is about 241.000 tons. The market prices of the three chemical-product X, Y and Z are 6,67 TL; 7,53 TL and 7,84 TL (per tons). Develop the optimal weekly loading schedule for the maximum income.  

(Create only the ILP model, do not solve the problem)

Q68 A branch of BNP-Paribas has an attractive credit programme. Customers meeting certain requirements can obtain a credit card called “BNP Wunder”. Local merchants in surrounding communities accept this card. The advantage is that with this card, goods can be purchased at a 2% discount and further, there is no annual cost for the card. Past data indicates that 35% of all card applicants are rejected because of unsatisfactory credit. Assuming that credit acceptance, or rejection, is a Bernoulli process, and samples of 15 applicants are made. [8 Marks]

(a) Develop a probability histogram for this situation.

(b) What is the probability that exactly three applicants will be rejected?

(c) What is the probability that at least three applicants will be rejected?

(d) What is the probability that more than three applicants will be rejected?

(e) What is the probability that exactly seven applicants will be rejected?

(f) What is the probability that at least seven applicants will be rejected?

(g) What is the probability that more than seven applicants will be rejected?

DO NOT WRITE THE ANSWERS - USE WORD FORMAT.

Scenario

Office Equipment, Inc. (OEI) leases automatic mailing machines to business customers in Fort Wayne, Indiana. The company built its success on a reputation of providing timely maintenance and repair service. Each OEI service contract states that a service technician will arrive at a customer’s business site within an average of 3 hours from the time that the customer notifies OEI of an equipment problem.

Currently, OEI has 10 customers with service contracts. One service technician is responsible for handling all service calls. A statistical analysis of historical service records indicates that a customer requests a service call at an average rate of one call per 50 hours of operation. If the service technician is available when a customer calls for service, it takes the technician an average of 1 hour of travel time to reach the customer’s office and an average of 1.5 hours to complete the repair service. However, if the service technician is busy with another customer when a new customer calls for service, the technician completes the current service call and any other waiting service calls before responding to the new service call. In such cases, after the technician is free from all existing service commitments, the technician takes an average of 1 hour of travel time to reach the new customer’s office and an average of 1.5 hours to complete the repair service. The cost of the service technician is $80 per hour. The downtime cost (wait time and service time) for customers is $100 per hour.

OEI is planning to expand its business. Within 1 year, OEI projects that it will have 20 customers, and within 2 years, OEI projects that it will have 30 customers. Although OEI is satisfied that one service technician can handle the 10 existing customers, management is concerned about the ability of one technician to meet the average 3-hour service call guarantee when the OEI customer base expands. In a recent planning meeting, the marketing manager made a proposal to add a second service technician when OEI reaches 20 customers and to add a third service technician when OEI reaches 30 customers. Before making a final decision, management would like an analysis of OEI service capabilities. OEI is particularly interested in meeting the average 3-hour waiting time guarantee at the lowest possible total cost.

Managerial Report

Develop a managerial report (1,000-1,250 words) summarizing your analysis of the OEI service capabilities. Make recommendations regarding the number of technicians to be used when OEI reaches 20 and then 30 customers, and justify your response. Include a discussion of the following issues in your report:

1. What is the arrival rate for each customer?
2. What is the service rate in terms of the number of customers per hour? (Remember that the average travel time of 1 hour is counted as service time because the time that the service technician is busy handling a service call includes the travel time in addition to the time required to complete the repair.)
3. Waiting line models generally assume that the arriving customers are in the same location as the service facility. Consider how OEI is different in this regard, given that a service technician travels an average of 1 hour to reach each customer. How should the travel time and the waiting time predicted by the waiting line model be combined to determine the total customer waiting time? Explain.
4. OEI is satisfied that one service technician can handle the 10 existing customers. Use a waiting line model to determine the following information: (a) probability that no customers are in the system, (b) average number of customers in the waiting line, (c) average number of customers in the system, (d) average time a customer waits until the service technician arrives, (e) average time a customer waits until the machine is back in operation, (f) probability that a customer will have to wait more than one hour for the service technician to arrive, and (g) the total cost per hour for the service operation.
5. Do you agree with OEI management that one technician can meet the average 3-hour service call guarantee? Why or why not?
6. What is your recommendation for the number of service technicians to hire when OEI expands to 20 customers? Use the information that you developed in Question 4 (above) to justify your answer.
7. What is your recommendation for the number of service technicians to hire when OEI expands to 30 customers? Use the information that you developed in Question 4 (above) to justify your answer.
8. What are the annual savings of your recommendation in Question 6 (above) compared to the planning committee's proposal that 30 customers will require three service technicians? (Assume 250 days of operation per year.) How was this determination reached?

The purpose of this assignment is to apply a waiting line model to a business service operation in order to recommend the most efficient use of time and resources.

(This assignment has been adapted from Case Problem 2 in Chapter 15 of the textbook.)

Use the information in the scenario provided to prepare a managerial report for Office Equipment, Inc. (OEI).

Scenario

Office Equipment, Inc. (OEI) leases automatic mailing machines to business customers in Fort Wayne, Indiana. The company built its success on a reputation of providing timely maintenance and repair service. Each OEI service contract states that a service technician will arrive at a customer’s business site within an average of 3 hours from the time that the customer notifies OEI of an equipment problem.

Currently, OEI has 10 customers with service contracts. One service technician is responsible for handling all service calls. A statistical analysis of historical service records indicates that a customer requests a service call at an average rate of one call per 50 hours of operation. If the service technician is available when a customer calls for service, it takes the technician an average of 1 hour of travel time to reach the customer’s office and an average of 1.5 hours to complete the repair service. However, if the service technician is busy with another customer when a new customer calls for service, the technician completes the current service call and any other waiting service calls before responding to the new service call. In such cases, after the technician is free from all existing service commitments, the technician takes an average of 1 hour of travel time to reach the new customer’s office and an average of 1.5 hours to complete the repair service. The cost of the service technician is $80 per hour. The downtime cost (wait time and service time) for customers is $100 per hour.

OEI is planning to expand its business. Within 1 year, OEI projects that it will have 20 customers, and within 2 years, OEI projects that it will have 30 customers. Although OEI is satisfied that one service technician can handle the 10 existing customers, management is concerned about the ability of one technician to meet the average 3-hour service call guarantee when the OEI customer base expands. In a recent planning meeting, the marketing manager made a proposal to add a second service technician when OEI reaches 20 customers and to add a third service technician when OEI reaches 30 customers. Before making a final decision, management would like an analysis of OEI service capabilities. OEI is particularly interested in meeting the average 3-hour waiting time guarantee at the lowest possible total cost.

Managerial Report

Develop a managerial report (1,000-1,250 words) summarizing your analysis of the OEI service capabilities. Make recommendations regarding the number of technicians to be used when OEI reaches 20 and then 30 customers, and justify your response. Include a discussion of the following issues in your report:

1. What is the arrival rate for each customer?
2. What is the service rate in terms of the number of customers per hour? (Remember that the average travel time of 1 hour is counted as service time because the time that the service technician is busy handling a service call includes the travel time in addition to the time required to complete the repair.)
3. Waiting line models generally assume that the arriving customers are in the same location as the service facility. Consider how OEI is different in this regard, given that a service technician travels an average of 1 hour to reach each customer. How should the travel time and the waiting time predicted by the waiting line model be combined to determine the total customer waiting time? Explain.
4. OEI is satisfied that one service technician can handle the 10 existing customers. Use a waiting line model to determine the following information: (a) probability that no customers are in the system, (b) average number of customers in the waiting line, (c) average number of customers in the system, (d) average time a customer waits until the service technician arrives, (e) average time a customer waits until the machine is back in operation, (f) probability that a customer will have to wait more than one hour for the service technician to arrive, and (g) the total cost per hour for the service operation.
5. Do you agree with OEI management that one technician can meet the average 3-hour service call guarantee? Why or why not?
6. What is your recommendation for the number of service technicians to hire when OEI expands to 20 customers? Use the information that you developed in Question 4 (above) to justify your answer.
7. What is your recommendation for the number of service technicians to hire when OEI expands to 30 customers? Use the information that you developed in Question 4 (above) to justify your answer.
8. What are the annual savings of your recommendation in Question 6 (above) compared to the planning committee's proposal that 30 customers will require three service technicians? (Assume 250 days of operation per year.) How was this determination reached?