Do you agree or disagree with the selected aspects for an organization? Explain

An organization must look for opportunities to improve customer loyalty by developing then implementing programs focused on taking advantage of their respective customers to increase revenues. Customers satisfaction is the key for organizations when they are attempting to create loyal customers.

There are several aspects that an organization must consider when creating loyalty programs in order to see a return on their initial investment. One vital aspect of the entire project begins with performing the proper and effective research. Since, there are numerous program models, establishing the correct program for a business will take time. Organizations must avoid creating programs just because they able to do so. Organizations should utilize data from a variety of sources to analyze what consumers value most and would most likely respond to.

Another aspect that organizations must consider keeping customer loyalty programs simple and easy to manage. “Incentives are widely used for wellness”. The more complex the reward program the more difficult it will be for any business to retain customers. Most businesses utilize a point system such as the Hilton Hotel chain that provides incentives for using their services. The more points gathered by the customer the larger the discount for programs such as these rewards consumers at a certain percentage.

One final aspect that should be considered is marketing of the program for if it’s done incorrectly or not at all, then all the work exhausted in it’s creation would be pointless. “Monetary reward has been defined as an incentive that can make a person wealthier and materially successful if s/he meets the criteria for receiving the reward. Proper investment into marketing a provide greater visibility of your reward program to encourage consumers towards their brand.

[HA260] Hospitality Managerial Accounting

Assignment #6

Name: _____________________

[Note] You are required to provide the process for full-credit consideration. If you provide just final answers, you will get credits up to 50% of full-credit.

Holly’s Hotel budgeted 800 room sales for the week ended April 24. The estimated average price per room was $18.50. The actual average price per room was 10 percent greater than anticipated, while room sales in units were 10 percent less than forecasted.

Complete the following table for the Hotel’s revenue variance analysis.

Calculate the budget variance.

Calculate the price variance.

Calculate the volume variance.

Calculate the price-volume variance.

For the same week, Holly’s Hotel’s head housekeeper, based on the work standard, budgeted 400 hours for room attendants to clean the rooms sold. The actual hours worked totaled 380. The estimated average wage rate for the attendants is $4.00 per hour. The wages paid totaled $1,444.

Complete the following table for the Hotel’s expense variance analysis.

Calculate the ATAO (Allowable time for actual output).

How many rooms can a room attendant clean per hour?

Given that 720 rooms had to be cleaned, how much time should have been spent in hours (ATAO)?

Calculate the efficiency variance.

What does the efficiency variance tell you? Were the room attendants efficient?

Calculate the rate variance.

C++.

Write a program that asks the user to enter a single word and outputs the series of ICAO words that would be used to spell it out. The corresponding International Civil Aviation Organization alphabet or ICAO words are the words that pilots use when they need to spell something out over a noisy radio channel.

See sample screen output for an example:

 
    Enter a word: program    
    Phonetic version is: Papa Romeo Oscar Golf Romeo Alpha Mike

The specific requirement is that you write the program so that it determines the word corresponding to a specified letter using a Switch statement instead of an If structure.
As a point of reference, the ICAO alphabet is included below:

 
        A       Alpha           N       November
        B       Bravo           O       Oscar
        C       Charlie         P       Papa
        D       Delta           Q       Quebec
        E       Echo            R       Romeo
        F       Foxtrot         S       Sierra
        G       Golf            T       Tango
        H       Hotel           U       Uniform
        I       India           V       Victor
        J       Juliet          W       Whiskey
        K       Kilo            X       X-Ray
        L       Lima            Y       Yankee
        M       Mike            Z       Zulu

HINT: You may consider using character (char) array related processing or if you prefer to work with strings, determine the length of the variable string word and iterate through each letter in the string word using a for loop with a nested switch statement that has the necessary case labels matching the ICAO alphabets. Suggest converting all letters to uppercase to match the ICAO alphabet format.

Be sure to use proper formatting and appropriate comments in your code. Provide appropriate prompts to the user. The output should be clearly labeled and neatly formatted.

Promoting the Financial Planning Cruise to Better Horizons Credit Union Members

Write a sales message to Better Horizons members to promote the financial planning cruise. Feel free to add additional details (i.e., price and dates for the cruise).

Must be Persuasive!!!

Scenario: Christine Russo works at Better Horizons and is developing several new services the credit union could offer. One idea is for credit union members to take a five-day cruise to the Bahamas. Two afternoons of the cruise will be devoted to financial planning workshops, including choices such as retirement planning, trusts and estates, insurance, charitable giving, taxes, and college savings. Also, a finance boot camp for teenagers will provide basic information about savings and checking accounts, loans, and budgeting.

In another initiative, Christine wants to set up a new rewards program for credit union members who use their Better Horizons debit or credit cards. Each purchase with the debit or credit card will contribute to their total reward points, which customers can redeem for brand-name merchandise, hotel accommodations, airline tickets, cruises, and other travel options (detailed in an online and paper merchandise and travel catalog). Members get one point for each dollar spent on their credit cards and one point for every two dollars spent on their debit cards. One advantage of the program is that points can be combined across accounts. So, family members Page 331or friends who are members of the credit union can transfer their points to one another’s accounts and more quickly gain rewards. The program involves no fee, and members with the cards are automatically enrolled in the program.

2. Explain the roles of people and information technology in providing quality service. How does the Ritz carlton Hotel Group use employees and information technology for quality service? Give examples.

3. Discuss how either good or poor quality affects you personally as a consumer. Describe experiences in which your expectations were a. Met b. Exceeded c. Not met. Did your experience change your regard for the organization and/or its products? Explain how.

4. High quality is not necessarily related to price. Drawing from your own knowledge and experience, provide examples where this a. May or b. May not be true.

5. Choose a product or service to illustrate in detail how several definitions of quality can apply simultaneously.

6. How can you internalize and practice quality at a personal level in your daily activities. Dive detailed examples.

7. Why should a company make it easy for customers to complain? Use an example that you personally experienced to describe in detail the features of an effective complaint Management process.

8. Many organizations, such as banks, cellphone providers and cable/satellite TV providers, offer significant incentives to attract new customers. However, existing customers rarely receive incentives to stay. Have you encountered any of these practices in your personal life? What are the implications, pro and con, of them? Give details.

9. Design a customer satisfaction questionnaire for high school students and their parents who take a campus visit and are considering applying to a university.

10. How should teams deal with slackers? How would you deal with them in the context of a student project team? Give details

Amir Labib gets a reduced rate from his auto insurance company because he represents in his application that he commutes less than ten miles a day to work. Three years later, he and his wife buy a new residence, farther away from work, and he begins a fifteen-mile-a-day commute. The rate would be raised if he were to mention this to his insurance company. The insurance company sees that he has a different address, because they are mailing invoices to his new home. But the rate remains the same. Amir has a serious accident on a vacation to Yellowstone National Park, and his automobile is totaled. His insurance policy is a no-fault policy as it relates to coverage for vehicle damage. Is the insurance company within its rights to deny any payment on his claim? How so, or why not?

In 2009, Peter Calhoun gets a life insurance policy from Northwest Mutual Life Insurance Company, and the death benefit is listed as $250,000. The premiums are paid up when he dies in 2011 after a getaway car being chased by the police slams into his car at fifty miles per hour on a street in suburban Chicago. The life insurance company gets information that he smoked two packs of cigarettes a day, whereas in his application in 2009, he said he smoked only one pack a day. In fact, he had smoked about a pack and a half every day since 1992. Is the insurance company within its rights to deny any payment on his claim? How so, or why not?

In this problem, assume that the distribution of differences is approximately normal. Note: For degrees of freedom d.f. not in the Student's t table, use the closest d.f. that is smaller. In some situations, this choice of d.f. may increase the P-value by a small amount and therefore produce a slightly more "conservative" answer. Are America's top chief executive officers (CEOs) really worth all that money? One way to answer this question is to look at row B, the annual company percentage increase in revenue, versus row A, the CEO's annual percentage salary increase in that same company. Suppose a random sample of companies yielded the following data:

B: Percent increase for company 26,25,27, 18, 6, 4, 21, 37

A: Percent increase for CEO 25, 25, 22, 14, −4, 19, 15, 30

Level of significance is 5%

a) What is the value of the sample test statistic? (Round your answer to three decimal places.)

In this problem, assume that the distribution of differences is approximately normal. Note: For degrees of freedom d.f. not in the Student's t table, use the closest d.f. that is smaller. In some situations, this choice of d.f. may increase the P-value by a small amount and therefore produce a slightly more "conservative" answer.

At five weather stations on Trail Ridge Road in Rocky Mountain National Park, the peak wind gusts (in miles per hour) for January and April are recorded below.

Level of significance is 1%

b) What is the value of the sample test statistic? (Round your answer to three decimal places.)

Please read the following case study. Submissions should follow the Case Study Rubric (see below).

M.R., a 59-year-old man, has been seen several times complaining of tremor in his hands that eventually made it difficult for him to work as a computer programmer. A diagnosis of essential tremor was made, and he was prescribed propranolol (Inderal) 20 mg twice daily. M.R. had good effects with the drug and had no further problems until the following June, when acute respiratory distress developed while he was picnicking in a state park with his family. On the way to the emergency room, he suffered an apparent respiratory arrest. He was admitted to the hospital and placed in the respiratory intensive care unit. It was found that M.R. had a history of hay fever and allergic rhinitis during the pollen season but had never experienced such a severe reaction.

Question 1: Why did M.R. have such a severe reaction?

Question 2:  What appropriate measures should be taken to ensure that M.R. recovers fully and does not re-experience this event ?

Question 3: What might you want to teach M.R. about this drug and its potential adverse effects?

Question 4: Using layman's terms, how do you explain to M.R. what happened; and how this situation will be avoided in the future.

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All of the following requirements must be present to potentially receive full points for the Case Studies:

Include:

• Introduction
• Statement / Summary of the Problem
• Solutions or Recommendations / Answers to the questions
• Minimum of 3 scholarly references (less than 5 years old)

- Must be a minimum of 2 pages (not including title page or reference page)

Our firm’s “Attorney-­?Client Access Policy” specifies that unless it’s an emergency, our clients can gain access to one of our attorneys either by scheduling a telephone appointment or else by scheduling an in­?office appointment. We do not tell clients we’ll call them back “within 24 hours”. Instead we schedule telephone appointments for a date and time certain.

We define an “emergency” as being a situation where a person’s death is imminent, the police are trying to interrogate a client, or when someone is in the act of doing something that threatens the client’s safety. We tell our clients that if their physical safety is at risk they should call 911 before calling our office. Still, as you should be able to imagine if you’re the right candidate for this position, the occasional worried client does manage to bluff his or her way through and will wind up on the telephone with you.

It’s 3pm on a sunny Wednesday afternoon. The attorney is taking a much­?needed break to clear his head by fishing at the park. He is at his favorite spot and has a cell phone with him in case there is an emergency.

A client calls and winds­?up on the phone with you with the following recitation of facts:

“I’m an important client of the firm, have been for some time. I’m at the bank and have been here for over an hour trying to get them to listen to what attorney told me to do. The bank manager is here and unless he talks to the attorney he’s going to close my account. I consider this to be an emergency and I insist that you get the attorney on the phone right away or at least get him to call me back as soon as humanly possible!”

How do you handle this situation?

A) In this problem, assume that the distribution of differences is approximately normal. Note: For degrees of freedom d.f. not in the Student's t table, use the closest d.f. that is smaller. In some situations, this choice of d.f. may increase the P-value by a small amount and therefore produce a slightly more "conservative" answer.

At five weather stations on Trail Ridge Road in Rocky Mountain National Park, the peak wind gusts (in miles per hour) for January and April are recorded below.

What is the value of the sample test statistic? (Round your answer to three decimal places.)

B)

In this problem, assume that the distribution of differences is approximately normal. Note: For degrees of freedom d.f. not in the Student's t table, use the closest d.f. that is smaller. In some situations, this choice of d.f. may increase the P-value by a small amount and therefore produce a slightly more "conservative" answer.

Do professional golfers play better in their last round? Let row B represent the score in the fourth (and final) round, and let row A represent the score in the first round of a professional golf tournament. A random sample of finalists in the British Open gave the following data for their first and last rounds in the tournament.

What is the value of the sample test statistic? (Round your answer to three decimal places.)