You are the HR consultant for Company ABC. Bob Simpson, their Director of Training, approached you and asked you to create a training plan for their Customer Service Representatives. As most of them are fresh out of high school/college, they lack clear communications skills, the ability to handle surprises, and persuasion skills when they interact with clients on the phone and in person.   

Your job is to create a training plan by incorporating what you learned in Chapter 1 – 4. Ensure you include the following in your plan:

• Training Objective

• Training Content

• Training Methods

For each case below, please state if the person mentioned is unemployed for Frictional, Structural, or Cyclical reasons. Please state your reasoning for each answer.

(a) Pak left the military and is now looking for work as an auto mechanic.

(b) Sue quit her job as a part time college instructor in order to pursue her teaching credential at a local university.

(c) John lost his job as a truck driver due to the greater use of self-driving technology.   

(d) Mary lost her job as a high school teacher due a statewide budget reduction.

What is your idea about the following paragraph?

The color of a uniform can influence a patient's perception of the care they are receiving. This is something we can all relate to in clinical because first impressions significantly contribute to the confidence patients have in their care. Looking at our uniforms in nursing school now, our maroon pants and white tops bring a sense of professionalism into our clinical sites that influences the healthcare team's perception of us as well. This is beneficial to nursing students because it helps the team see us not only as students, but as collaborative assets to the patient's care as well.

Read the passage given below and answer the three questions. Write the answer in proper APA format with correct in-text citations.

1. Should vaccines be mandatory, or should getting vaccinated be an individual choice?
2. Why is it important for the Canadian government to promote preventative care?
3. Is there a strong case, as Dr. Noni MacDonald argues, for integrating teaching about vaccines and immunization into the school curriculum?

Introduction

Canada’s reputation for universal healthcare is impressive. But can we still learn something from a Caribbean island with a Communist regime? Doctors cited in the following piece by Rachel Browne say that we can and we should. It may be a matter of life or death. The article was first published in Maclean’s magazine on February 11, 2015.

“What Cuba Can Teach Canada” by Rachel Browne

When a group of doctors and professors from Nova Scotia took a trip to Cuba in 2006 to study how the country managed infectious diseases, they were struck by how knowledgeable the average person was about vaccines, and decided to conduct an informal experiment: Quiz random passersby on the streets of Havana about their basic knowledge of their country’s vaccine safety program (the process by which vaccines are created and made safe) and their personal immunization records. “Without fail, everyone knew exactly what immunizations they already had, the scientific evidence behind them, and at what ages they needed to be updated,” says John Kirk, professor of Spanish and Latin American studies at Dalhousie University, whose research focuses on Cuba’s health care system. The research team also asked the Cubans their opinion on anti-vaccine movements in countries such as Canada and the United States. “They were dumbfounded. They thought we were joking,” Kirk recalls. “I guarantee you won’t meet a single person there who has doubted vaccines for a moment. For Cubans, vaccines aren’t only seen as a basic human right, but also as an obligation.” Upon their return, Kirk and his colleagues wrote an article for the Canadian Journal of Infectious Diseases, in which they conclude Canada can learn a great deal from the Cuban approaches to vaccinations and health care. The numbers say it best. According to the WHO’s 2014 global summary on vaccine-preventable diseases and academic studies, Cuba has not had a single reported case of measles since 1993, nor rubella since 1989. Five cases of mumps have been reported since 2000; the last one was in 2010. And pertussis hasn’t been reported since 1994. In contrast, Canada has had 2,203 cases of measles, at least 1,529 cases of mumps, and 21,292 cases of pertussis reported since 1990. At a time when new cases of preventable diseases are regularly cropping up and a loud—albeit small—contingent of “anti-vaxxers” keeps getting louder, it’s a good time to figure out how to change those numbers. Granted, Cuba’s population is around one-third the size of Canada’s, but Dr. Noni MacDonald, professor of paediatrics at Dalhousie University and consultant to the WHO’s committee on vaccine safety, who went on the research trips with Kirk, says one of the most innovative aspects of its public health system is its emphasis on vaccine education from an early age—something that’s lacking in Canada. From the time kids start school through to graduation, vaccination is consistently incorporated into courses and class discussions. “Our schools need to be teaching about vaccines and immunizations and their importance to our health, starting in primary school,” says MacDonald. “I don’t want a course in vaccinology. I want the topic woven into the fabric of our curricula: into science, history and health.” This might include discussing how military campaigns throughout history were brought down because of vaccinepreventable diseases or the outbreak of smallpox during the founding of Canada. She says this would be an effective way to prevent anti-vaccine ideology from makings its way into society in the future. Kirk attributes Cuba’s immunization successes to the higher number of doctors in the country and their deep relationships with community groups and the government. There is approximately one doctor for every 200 Cubans, compared to one doctor for every 476 Canadians. Cuba’s Family Doctor and Nurse program, which started in 1984, lies at the heart of the country’s health care system. Their mandate is geared toward preventive—instead of curative—medicine, as they cannot afford to treat illnesses as they come up. The program makes a point of meeting with patients twice a year and keeping meticulous immunization records. They are directly involved with education campaigns in schools, and students get a checkup every month. Kirk says this closeness with medical staff fosters trust and builds personal relationships between doctors and patients. Just as important as the primary care providers, Cuba’s community groups carry out directives from health authorities and follow up on vaccine schedules. For example, the Committees to Defend the Revolution and the Federation of Cuban Women, established in 1960 after the revolution, go into neighbourhoods on a regular basis to discuss legislation and government policies, and share news about personal and public health. Every year, the Federation of Cuban Women tracks down every baby to ensure he or she has been immunized. MacDonald says it’s unlikely such enforcement of immunizations would ever occur in Canada, but it shows the potential for community groups to shoulder some responsibility for public health outcomes and awareness, especially when Canada does not have a national vaccine registry. “Even if vaccines weren’t mandatory, Cubans would do it anyway,” she says. “Because they’ve been taught how to do it [and] they’ve been asked to participate in it, they’ve been asked to take pride in doing it.” For Eve Dubé, a medical anthropologist at Laval University studying vaccination ethics, Canada is a world leader in health services, but Health Canada could take a page from the Cubans on vaccine awareness. She is co-authoring a study on the vaccine choices of pregnant women in Canada, most of whom are choosing to vaccinate their children, but aren’t fully confident in their choice—meaning they might change their minds as their children grow older. “What we see is that these mothers— whether they decide to vaccinate or not—are still unsure whether they’ve made the right decision,” she says. “They are trusting friends, family members, even themselves, more than health care professionals.” Dubé says it’s not enough for parents to simply agree to get their children vaccinated; they need deeper understanding in order to prevent them from changing their minds or forgetting to keep immunizations up-to-date. At home, Kirk says he has tried to get the province of Nova Scotia to consider implementing some aspects of the Cuban model, such as mandatory courses on health, but he isn’t hopeful this will happen any time soon. A government minister told him the optics of doing so wouldn’t be so great.” He wondered how we, a province in a wealthy, developed country, could learn from a rinky-dinky communist country. But we need to do something soon. We’ve been looking at it through the wrong end of the telescope for too long and we’re paying the price.”

Emily Smith just received a promotion at work that increased her annual salary to $42,000. She is eligible to participate in her employer’s 401(k) retirement plan to which the employer matches, dollar for dollar, workers’ contributions up to 5% of salary. However, Emily wants to buy a new $25,000 car in 3 years, and she wants to have enough money to make a $10,000 down payment on the car and finance the balance. Fortunately, she expects a sizable bonus this year that she hopes will cover that down payment in 3 years. A wedding is also in her plans. Emily and her boyfriend, Paul, have set a wedding date two years in the future, after he finishes medical school. In addition, Emily and Paul want to buy a home of their own in 5 years. This might be possible because two years later, Emily will be eligible to access a trust fund left to her as an inheritance by her late grandfather. Her trust fund has $80,000 invested at an interest rate of 5%.

Suppose that Emily and Paul purchase a $200,000 home in 5 years and make $40,000 down payment immediately. Find the monthly mortgage payment assuming that the remaining balance is financed at a 3% fixed rate for 15 years. What if its mortgage term is 30 years? 6.

What can you conclude about the relationship between the mortgage term and the amount of the monthly payment? From Question 5, is the monthly payment with the 30-year term half as large as the monthly payment with the 15-year term? Explain.

Critical Thinking

The market for young people's food products has increased considerably in recent years. As a result, children have become high-potential customers and are now the focus of intense and specialized marketing and advertising efforts.

Children and adolescents have become attractive consumers and influencers: they have an increasing influence on their family's purchases.Childrenrepresent an important target audience for marketers because they have their own purchasing power, influence their parents' purchasing decisions, and are the consumers of tomorrow. Advertisers have an interest in seducing them from an early age.Thus, to be sure to attract young people, companies opt for a combination of different approaches and channels such as television advertising, contests and games, toys, the use of popular characters, the use of various attractive colors, school marketing, Internet and branded products etc.

Food and beverages products that target children have increased and these productsare dominated by foods that are high in calories, sugars, salt, fat, low in nutrients and therefore not compatible with national dietary recommendations.

Mr. Fahmy has already a business in the food sector and wants to open a new subsidiary specializing in natural and organic products for children. The goal is to provide healthy, nutritious food and use healthier ingredients.

Questions

1. Describe the type of promotional methods that you recommend to Mr. Fahmy for the promotion of his product line. (Identify techniques such as word of mouth, personal sales, direct marketing, sales promotion, etc., on television, radio, social media, and newspapers).

2. Why is it important for a media planner to consider how different types of media could work together on a media plan?

10.1 The Perkins’ Homeowners’ Insurance Decision Calvin and Danielle Perkins, ages 30 and 28, were recently married in Kansas City. Calvin is an electrical engineer with Analytical Solutions, a computer component design firm. Danielle has a master’s degree in education and teaches at a local middle school. After living in an apartment for six months, the Perkins have negotiated the purchase of a new home in a rapidly growing Kansas City suburb. Kansas City Sav- ings and Loan Association has approved their loan request for $270,000, which represents 90 percent of the $300,000 purchase price. Before closing the loan, the Perkins must obtain homeowner’s insurance for the home. The Perkins currently have an HO-4 renter’s insurance policy, which they purchased from Calvin’s bridge partner, Gene Patterson, who is an agent with the Roberts Insurance Company. To learn about the types of available homeowner’s insurance, Calvin has discussed their situation with Gene, who has offered them several homeowner’s policies for their consideration. He has recommended that the Perkins purchase an HO-5 policy because it would provide them with comprehensive coverage.

Critical Thinking Questions 1. What forms of homeowner’s insurance are available? Which forms should the Perkins consider? 2. What are the perils against which the home and its contents should be insured? 3. Discuss the types of loss protection provided by the homeowner’s policies under consideration. 4. What advice would you give the Perkins regarding Gene’s suggestion? What coverage should they buy?

Which of the following refers to an active process of being aware of and making choices toward a higher level of well being?

a. Health.

b. Wellness.

c. Total Health.

d. Illness.

26. Which of the following refers to a state of complete physical, mental, and social being, and not merely the absence of disease and infirmity?

1 point

a. Health.

b. Wellness.

c. Total Health.

d. Illness.

27. All are qualities of a good teacher, except:

1 point

c. Ability to reflect one’s own performance.

b. Willingness to learn new roles and method.

d. Getting too involved with students.

a. Role model.

28. Availability to students is one of the hallmarks of effective teaching in nursing. In what situations can a teacher display this?

1 point

a. Correcting students tactfully.

b. Being fair in giving evaluation grades.

c. Meeting a teacher’s expectation.

d. Acting as a resource person during clinical learning experience.

29. Nurses may act as teachers in the following situations, except:

1 point

a. Patient or client teachers.

b. Staff development instructors.

c. School nurses.

d. Research advocate.

30. How will you know if the teacher is professionally competent?

1 point

a. He or she maintains and expands this knowledge through reading, research, clinical practice, and continuing education.

b. Taking personal interest to learners

c. Permitting learners to express differing points of view.

d. Willingness to admit to errors.

Case Study #1

Data: Jonathan, a single man, passed away in December 2018. The value of his assets at the time of death was $16,155,000. He also owned an insurance policy with a face value of $315,000 (which was not in an irrevocable life insurance trust [ILIT]). The cost of his funeral was $19,750, while estate administrative costs totaled $67,000. As stipulated in his will, he left $154,000 to charities. Also, for each of the years 2011 to 2014, Jonathan provided his niece Suzy with $20,000 per year funding for college tuition. Of this $20,000, $5,000 was paid directly to the college for tuition and fees, $13,000 was paid to his niece to cover her living expenses while she was going to school, and $2,000 was for clothes. In addition to paying for his niece’s schooling, he also gave his niece $25,000 as a late graduation present in 2015 for a down payment on a new house.

Calculations: 1. Determine the value of Jonathan’s gross estate, his taxable estate, his gift-adjusted taxable estate, and his year 2018 estate tax. The annual tax-free gift limit: 2018: 15,000, 2017-2013: $14,000, 2012-2009: 13,000. Use Estate Tax Spreadsheet (LT 40)

a. What is the value of Jonathan’s gross estate?

2. Determine the value of his taxable estate.

3. Determine his gift-adjusted taxable estate.

4. Determine his estate tax liability for 2018.

(Take your Gift Adjusted Taxable Estate less tax- free amount times estate tax rate).

EJ is a 14-year-old male who currently resides at a behavioral health resident treatment facility. He has been diagnosed with obesity and hyperlipidemia, most likely due to side effects from the medications he is taking for bipolar disorder. The registered dietitian has been asked to speak with EJ about his new diet order for a low-fat diet and to provide suggestions to EJ’s family. EJ is expected to return home next month. His family has been participating in family counseling weekly with EJ while he has been at the facility. Currently EJ is 195 pounds and 70 inches tall. EJ’s mother reports that EJ typically eats at fast-food restaurants after school three or four days a week. His intake of fruits and vegetables has only been 1-2 daily while at the facility, and his mother indicates this is more than he eats at home. When EJ does drink milk, it’s usually whole milk. EJ’s family is very busy, and often EJ and his two older siblings prepare their own dinner.

Questions:

1. What is EJ’s BMI? How does this classify his weight at this time?

2. What dietary recommendations do you have, specific to EJ’s situation, that can help him improve his nutritional intake and reduce his fat consumption?

3. What guidelines do you need to keep in mind as you provide nutrition education and counseling to adolescents?