Questions
SERVICE MARKETING SUBJECT A) Global service companies such as American Express and PricewaterhouseCoopers (PWC) measure customer...

SERVICE MARKETING SUBJECT
A)
Global service companies such as American Express and PricewaterhouseCoopers (PWC) measure customer satisfaction often to maintain excellent service quality. Assume that you are the new Marketing Manager of PricewaterhouseCoopers (PWC). You are interested in using the SERVQUAL scale to measure the service quality in your firm. State the FIVE (5) key dimensions of the SERVQUAL scale.

B)
The service economy is changing rapidly all over the world. It is seen that global economic leaders such as China and the United States of America are reducing its focus on manufacturing and attempts to revamp toward a service-based economy. State any FOUR (4) powerful force that is transforming service markets.

In: Operations Management

Forward versus Money Market Hedge on Receivables. Assume the following information:                 180‑day U.S. interest rate...

  1. Forward versus Money Market Hedge on Receivables. Assume the following information:

                180‑day U.S. interest rate = 1.5% per 180 days or 3% per year compounded semi-annually

                180‑day British interest rate = 1% per 180 days or 2% per year compounded semi-annually

                180‑day forward rate of British pound = $1.32

                Spot rate of British pound = $1.33

      Assume that Riverside Corp. from the United States will receive 200,000 pounds in 180 days. Would it be better off using a forward hedge or a money market hedge? Substantiate your answer with estimated revenue for each type of hedge.

In: Finance

How would you define income inequality? How is income inequality measured? What has happened to income...

How would you define income inequality? How is income inequality measured? What has happened to income inequality in the United States since the end of the Second World War in 1945? What evidence can you provide to support your answer? What are the reasons for the changes in income inequality since 1945.

Suggestion: Click here to visit the Web site for the documentary film Inequality for All. The site enables you to rent or purchase the film, if you choose. Or you can click on “Graphics Package” to download a free copy of informative graphics from the film. Take a look at those. Summarize what you learn, and share your thoughts.

In: Economics

Let us assume that around Dec. 2019, the spot exchange rate between the Swiss Franc and...

Let us assume that around Dec. 2019, the spot exchange rate between the Swiss Franc and U.S. dollar was 1.0485 (USD per SWF). Interest rates in the United States and Switzerland were 0.75% and 0.25% per annum, respectively with continuous compounding. Assume also that the four-month forward exchange rate was 1.0630 (US$ per SWF)

1. Is there an arbitrage opportunity for you to make money? (Hint: Recall how to find no-arbitrage forward price!)

2. If there is NO arbitrage opportunity, explain WHY?

3. If there is an arbitrage opportunity, using 1.0m USD or 1.0m SWF, how much arbitrage profit you can have in four-month in USD?

In: Finance

The purpose of this assignment is to familiarize yourself with the intricacies of health care reform....

The purpose of this assignment is to familiarize yourself with the intricacies of health care reform. Write a 1,000-1,250 word paper that addresses the following: Analyze the nature of health care reform in the United States, both in the past and present.

Discuss the two needed elements in health care reform and why they hold importance.

Evaluate a minimum of three different health care reform strategies and provide a rationale for each.

Choose one of the three areas (above) and provide a specific example of health care reform at either the state or national level:

(a) What was it called? (b) Who introduced it? (c) When was it introduced? (d) What was its ultimate purpose? and (e) Did it succeed? If not, why not?

In: Nursing

Although studies continue to show smoking leads to significant health problems, 20% of adults in the...

Although studies continue to show smoking leads to significant health problems, 20% of adults in the United States smoke. Consider a group of 300 adults.

If required, round your answers to four decimal places. Use Table 1 in Appendix B. If your answer is zero, enter "0".

c. What is the probability that from 35 to 70 smoke? Used continuity correction factor.

A binomial probability distribution has p = .20 and n = 100.

If required, round your answers to four decimal places. Use “Continuity correction factor, if necessary”. Use Table 1 in Appendix B.

c. What is the probability of exactly 22 successes?

In: Statistics and Probability

The following sets of data represent the cost of living index for utilities and the cost...

The following sets of data represent the cost of living index for utilities and the cost of living index for transportation for 46 randomly chosen metropolitan areas in the United States.

utilities=c(90,84,85,106,83,101,89,125,105, 118,133,104,84,80,77,90,92,90, 106,95,110,112,105,93,119,99,109, 109,113,90,121,120,85,91,91,97, 95,115,99,86,88,106,80,108,90,87)

transportation=c(100,91,103,103,109,109,94,114,113, 120,130,117,109,107,104,104,113,101, 96,109,103,107,103,102,101,86,94, 88,100,104,119,116,104,121,108,86, 100,83,88,103,94,125,115,100,96,127)

Include your R commands and output for each part of the problem

  1. Create a single table summarizing the mean, median, mode, standard deviation, variance and 5-number summary for each data set.
  2. Create a boxplot for cost of living index for utilities.
  3. Create a boxplot for the cost of living index for transportation.
  4. Write a short paragraph comparing the two data sets and include lots of details.

In: Statistics and Probability

you have been asked to study the mean yearly tuition at private four-year colleges and universities...

you have been asked to study the mean yearly tuition at private four-year colleges and universities across the United States. You are interested in making some decisions concerning this population parameter. You select a random sample of 50 universities from this population. The mean tuition at these universities is found to equal $18,205. You still have reason to believe that the population standard deviation of the tuition amounts is known to equal $9,000. At both the 5% and 10% levels of significance, is the mean tuition at this population of universities less than $20,000? In your memo, if appropriate, comment upon the effect of the change in the significance level on your decision.

Please provide an explanation of your answer!

In: Statistics and Probability

1. Define the accounts receivable turnover and the days sales outstanding ratios. What do these ratios...

1. Define the accounts receivable turnover and the days sales outstanding ratios. What do these ratios tell us about a company’s accounts receivable?

2. What effect, if any, does a strengthening of the dollar have on reported sales and net income for companies operating outside the United States, when those foreign operations are translated to U.S. dollars for consolidation purposes?

3. How do companies test assets for impairment? If an asset is impaired, how do companies write them down?

4. What determines the effective cost of debt?

5. Define bond default. What are some potential ramifications if a company defaults on its debt?

In: Finance

Thinking about the legal foundation of business practices in our United States, summarize how 3 amendments in the US Bill of Rights protects your business property and rights to commerce.

 

1. I chose photography as my business venture. Thinking about the legal foundation of business practices in our United States, summarize how 3 amendments in the US Bill of Rights protects your business property and rights to commerce.

2. Describe and explain how legal objectives of order, justice and reasonableness may govern your photography business activities.

3. You will need a place, of course, to conduct your photography business. This will require securing real property. Describe how you will secure real property for your photography business. How will the statute of frauds affect the transfer of real property rights to your photography business?

In: Operations Management