Federal Express (FedEx) was founded about 50 years ago. It handles on an average of 3 million package-tracking requests on a daily basis. To remain ahead of its competitors, FedEx strives on customer service by keeping a comprehensive website, FedEx.com. It increases customer service and reduces costs. For example, each request for information which can be retrieved from the website rather than by the call centre help FedEx to save an estimated $1.87. The costs for FedEx have been reduced from more than $1.36 billion per year to $21.6 million per year by customers using the website instead of the call centre calculating each package-tracking request costs Federal Express 3 cents.

Another know-how that improved its customer service is Ship Manager, an application installed on customers’ sites so users can determine shipping charges, weigh packages, and print shipping labels. Customers can also tie their invoices, billing, accounting and inventory systems to the application, Ship Manager.

Nevertheless, Federal Express still spend almost $326 million annually on its call centre to reduce customers’ annoyance when the website is down or when customers have difficulty using it. It uses CRM software called Clarify in its call centres to ensure customer service representatives’ job easier and to speed up response time.

Answer the following questions:

a)     What is the importance of technology to ensure high-quality customer service?

b)    Can you estimate Federal Express’ annual savings from using information technology?

c)     Can you give a few examples of information technologies used by Federal Express?

d)    What is the role of the application ‘Ship Manager’?

e)    Your overall observations and learning from the above case study.

Federal Express (FedEx) was founded about 50 years ago. It handles on an average of 3 million package-tracking requests on a daily basis. To remain ahead of its competitors, FedEx strives on customer service by keeping a comprehensive website, FedEx.com. It increases customer service and reduces costs. For example, each request for information which can be retrieved from the website rather than by the call centre help FedEx to save an estimated $1.87. The costs for FedEx have been reduced from more than $1.36 billion per year to $21.6 million per year by customers using the website instead of the call centre calculating each package-tracking request costs Federal Express 3 cents. Another know-how that improved its customer service is Ship Manager, an application installed on customers’ sites so users can determine shipping charges, weigh packages, and print shipping labels. Customers can also tie their invoices, billing, accounting and inventory systems to the application, Ship Manager. Nevertheless, Federal Express still spend almost $326 million annually on its call centre to reduce customers’ annoyance when the website is down or when customers have difficulty using it. It uses CRM software called Clarify in its call centres to ensure customer service representatives’ job easier and to speed up response time. Answer the following questions:

a) What is the importance of technology to ensure high-quality customer service?

b) Can you estimate Federal Express’ annual savings from using information technology?

c) Can you give a few examples of information technologies used by Federal Express?

d) What is the role of the application ‘Ship Manager’?

e) Your overall observations and learning from the above case study.

I need 2 body paragraphs for an argumentative essay about why the legal driving age should be raised to 18. Please and thank you!!

Here is the introduction I have already:

Would it surprise you that half of all fatal accidents caused by 16-year-old drivers are single vehicle crashes? That means, theoretically, that those accidents are caused by the inexperience of the 16-year-old driver rather than other drivers. Raising the driving age to eighteen is an ongoing, big and debatable issue. Changing the driving age will bring down the chances of life-threatening accidents considerably. Driving and texting is just one of the many serious distractions amongst adolescents. These drivers think that they can handle technology and driving at the same time without causing any accidents. Their young brains are not completely developed yet, reducing their capabilities of being safe and responsible drivers. Increasing the driving age will not only improve the level of maturity in all areas, it will also increase the level of responsiveness and alertness as well as reduce the danger of getting distracted by technology or inexperience while driving. Raising the age of driving will allow young people to polish their driving skills more responsibly and put their learning into practice. With age comes experience, and older teenagers will be better equipped to deal with things such as animals on roads, construction zones, weather complications, etc. They will be more likely to obey the traffic rules and advisories, like wearing their seat belts, more responsibly. Younger drivers also have more cases of road rage as compared to the adult drivers, which only compounds the issue. The younger the teenager, the more likely they are to be neither knowledgeable nor experienced and mature enough to handle safe driving. Raising the driving age to 18 and employing strict rules while issuing driving licenses to teenagers is the best way to protect teens and other drivers on the roads.

Federal Express (FedEx) was founded about 50 years ago. It handles on an average of 3 million package-tracking requests on a daily basis. To remain ahead of its competitors, FedEx strives on customer service by keeping a comprehensive website, FedEx.com. It increases customer service and reduces costs. For example, each request for information which can be retrieved from the website rather than by the call centre help FedEx to save an estimated $1.87. The costs for FedEx have been reduced from more than $1.36 billion per year to $21.6 million per year by customers using the website instead of the call centre calculating each package-tracking request costs Federal Express 3 cents. Another know-how that improved its customer service is Ship Manager, an application installed on customers’ sites so users can determine shipping charges, weigh packages, and print shipping labels. Customers can also tie their invoices, billing, accounting and inventory systems to the application, Ship Manager. Nevertheless, Federal Express still spend almost $326 million annually on its call centre to reduce customers’ annoyance when the website is down or when customers have difficulty using it. It uses CRM software called Clarify in its call centres to ensure customer service representatives’ job easier and to speed up response time. Answer the following questions: a) What is the importance of technology to ensure high-quality customer service? b) Can you estimate Federal Express’ annual savings from using information technology? c) Can you give a few examples of information technologies used by Federal Express? d) What is the role of the application ‘Ship Manager’? e) Your overall observations and learning from the above case study.

Federal Express (FedEx) was founded about 50 years ago. It handles on an average of 3 million package-tracking requests on a daily basis. To remain ahead of its competitors, FedEx strives on customer service by keeping a comprehensive website, FedEx.com. It increases customer service and reduces costs. For example, each request for information which can be retrieved from the website rather than by the call centre help FedEx to save an estimated $1.87. The costs for FedEx have been reduced from more than $1.36 billion per year to $21.6 million per year by customers using the website instead of the call centre calculating each package-tracking request costs Federal Express 3 cents.

Another know-how that improved its customer service is Ship Manager, an application installed on customers’ sites so users can determine shipping charges, weigh packages, and print shipping labels. Customers can also tie their invoices, billing, accounting and inventory systems to the application, Ship Manager.

Nevertheless, Federal Express still spend almost $326 million annually on its call centre to reduce customers’ annoyance when the website is down or when customers have difficulty using it. It uses CRM software called Clarify in its call centres to ensure customer service representatives’ job easier and to speed up response time.

Answer the following questions:

a)     What is the importance of technology to ensure high-quality customer service?

b)    Can you estimate Federal Express’ annual savings from using information technology?

c)     Can you give a few examples of information technologies used by Federal Express?

d)    What is the role of the application ‘Ship Manager’?

e)    Your overall observations and learning from the above case study.

QUESTION : WHAT IS YOUR OPINION / REVIEW ABOUT THIS PASSAGE?

The world continues to become more technologically advanced, and as such more companies are using the technology to their advantage in order to streamline processes and decrease the need for man power. Artificial Intelligence is rapidly making its way into cities and are limiting the jobs available to the city’s population. While AI may save companies money and save consumers time, there may be a long-term impact on the economy. For example, there are many banks who have implemented apps that allow mobile deposits or even have ATM’s that allow mobile deposits, which reduces the need for an employee in that position. My bank does not even have tellers outside anymore because they have been replaced with two machines that can complete the same transactions for a fraction of the cost. Researchers have found that between 33% and 44% of people work in jobs considered at high risk because their positions can be automated (Pervane, Gu 2019). The majority of these jobs are retail salespersons, cashiers, and office workers. I have been in HR for over 8 years and I can understand from an employer aspect why automation is beneficial in these roles as turnover is typically very high in retail, however a forecasted decrease in available jobs needs to be addressed.

Technology advancement is not going to stop or slow down, so we as a society need to address what labor skill gaps there are in the job market with the increase of AI. Pervane and Gu of MIT Sloan suggest that cities can prepare by assessing how well their communities are positioned for the coming technological changes, they can remain in close communication with employers in order to better understand the new AI being used and the impact on the workforce, and cities should invest in retraining programs in order to mitigate risks posed by the increased use of AI.

ANSWER HAS TO BE IN 250 WORDS

Cash Flow Analysis -- SAB Technology SAB Technology Corporation increased its sales from $400,000 in 2012 to $500,000 in year 2013 as is shown in the firm’s income statements presented below. Jenny Sands, chief executive officer (CEO) and founder of the firm expressed concern that the cash account and the firm’s marketable securities declined substantially between 2012 and 2013. SAB's complete balance sheets are also shown below. Ms. Sands is seeking your assistance in the preparation of a statement of cash flows for SAB Financial Statements 1 Income statement (in $ Thousands) 2013 2012 2 3 Net sales 500.00 400.00 4 Less: cogs 300.00 240.00 5 Gross profit 200.00 160.00 6 Less: operating exp 46.00 46.00 7 Less: Depr 30.00 25.00 8 EBIT 124.00 89.00 9 Less: Interest 38.50 33.50 10 Income before tax 85.50 55.50 11 Less: Income taxes 30.00 20.00 12 Net income 55.50 35.50 13 14 Cash dividend 20.00 17.00 15 Addition to retained earnings 35.50 18.50 16 17 18 Balance sheet (in $ Thousands) 2013 2012 19 20 Cash 16.00 39.00 21 Account receivable 80.00 50.00 22 Inventories 204.00 151.00 23 Current asset 300.00 240.00 24 Gross fixed asset 290.00 200.00 25 less: accumuled depr 125.00 95.00 26 Net fixed asset 165.00 105.00 27 Total assets 465.00 345.00 28 29 Account payable 45.00 30.00 30 Accrued liabilities 23.00 10.00 31 Short-term notes 27.00 20.00 32 Total current liabilities 95.00 60.00 33 Long-term debt 20.00 15.00 34 Total liabilities 115.00 75.00 35 Common stock 129.50 85.00 36 Retained earnings 220.50 185.00 37 Owners' equity 350.00 270.00 38 Total liabilities and equity 465.00 345.00 ~~~~~~~~~~~~~~~~~~ 1) Study the excel template:1 From question per unit 2 3 computer chips 70 <-- from question 4 plastic casings 15 <-- from question 5 assembly hardware 5 <-- from question 6 direct labor 5 <-- from question 7 total cost 95 <-- from question 8 price 142.5 <-- from question 9 10 Sales 11 Jan Feb Mar 1st Qtr 12 13 units of sales 200 400 800 1400 <-- from question 14 dollar sales ?? ?? ?? ?? <-- from question 15 16 Cost of production schedule 17 18 per unit Jan Feb Mar 1st Qtr 19 Production 500 500 500 1500 <-- from question 20 Production Cost 21 computer chips 70 ?? ?? ?? ?? <-- prodution * unit cost 22 plastic casings 15 ?? ?? ?? ?? <-- prodution * unit cost 23 assembly hardware 5 ?? ?? ?? ?? <-- prodution * unit cost 24 direct labor 5 ?? ?? ?? ?? <-- prodution * unit cost 25 Total production cost 95 ?? ?? ?? ?? <-- prodution * unit cost 26 27 Cost of goods sold schedule 28 29 per unit Jan Feb Mar 1st Qtr 30 Units of sales 200 400 800 1400 <-- from question 31 Sales ?? ?? ?? ?? <-- price * unit of sales 32 Cost of goods sold 95 ?? ?? ?? ?? <-- sales * unit cost 33 Gross profit ?? ?? ?? ?? <-- sales - cost of goods sold 34 35 Inventories schedule 36 Jan Feb Mar 37 Beginning finished goods ?? ?? ?? <-- previous ending inventories 38 Production 39 Materials ?? ?? ?? <-- computer + plastic + assembly 40 Direct labor ?? ?? ?? <-- labor 41 Additions ?? ?? ?? <-- sum of materials and labor cost 42 Total (beg + additions) ?? ?? ?? <-- beginning + additions 43 Less: cost of goods sold ?? ?? ?? <-- cogs 44 Ending finished goods ?? ?? ?? <-- ending inventories 45 46 47 48 49 Jan Feb Mar 1st Qtr 50 Total production cost ?? ?? ?? ?? 51 Sales ?? ?? ?? ?? 52 Cost of goods sold ?? ?? ?? ?? 53 Beginning finshed goods ?? ?? ?? 54 Ending finished goods ?? ?? ?? 2) Cash flow analysis for year 2013 cash flows from operating activities = ?? cash flow from investment activities = ?? cash flow from financing activities = ?? net cash flow = ?? cash at the end of period = ?? 3) Cash flow identity for year 2013 Operating cash flow = EBIT + D&A - Tax = ?? Change in Net Operating Working Capital = Change in NOWC = ?? Net Capital Spending = ?? Cash flow from assets = ?? Cash flow to creditors = ?? Cash flow to Shareholders = ??

CASE 3               ZZ TOP TECHNOLOGY INC

CHAPTER 9

ZZ Top is a small technology company in Dublin, Ireland. The company started 70 years ago developing communication equipment for military organizations around the globe. The company, in a desire to diversify, has developed a reputation in specialty communication equipment to consumers. ZZ has developed a new smart phone that can do all things an Apple iphone can do, but has added an impressive array of medical tests, such as EKG and heart rate, that are available instantly to the owner of their smart phone.

You have just graduated from Lee and are interviewing with ZZ for a job in their Finance Department. ZZ has an unusual interview process. Rather than a face-to-face meeting, ZZ has sent you details of the proposed new smart phone project. If you can calculate the NPV, IRR and Payback Period of this project you will be hired at a very handsome salary.

The details of the project include spending $1.2 million to develop a prototype and $250,000 for a marketing study to determine expected sales. ZZ can manufacture the new phone for $210 variable costs. Fixed costs for the project will be $5.3M per year. The estimated sales volumes are 64,000, 106,000, 87,000, 78,000, and 54,000 per year for each of the next five years. The unit price of the new phone will be $515. The equipment necessary to do the project will cost $38.5M and will be depreciated using the straight-line method. It is thought that the value of the equipment will have a value of $5.8M at the end of the project. Initial NWC is $250,000 and will then be 20% of sales for each of the project’s five years.  

ZZ has a corporate tax rate of 22% and a required return of 12%.

To get the job, ZZ has asked you to develop a Pro Forma Cash Flow statement on an Excel spreadsheet and calculate the IRR, NPV, and Payback period for this project. You must submit this next Tuesday, April 14 to your Finance professor by email who will grade them and send results to ZZ Top.

type couple paragragh about growing technology on the tourism industry.( Hardware technology, variables E branding, website and e marketing towards e business air operators.) MAKE SURE the paper focus on an analysis of the rhetorical context and the discourse community criteria.

Discourse community stands for: 1.Common goals

2.Mechansim/ communicaiton among members

3.communication of into or feedback

4.use/ possess of a genre

5.have a lexis

6.have a field of experts or novices.

Multiple step income statement

The company's total shareholders' equity as of 12/31/2020 is $1,777,000Common stock; par value of $2; Auth 500,000 and issued/outstanding 100,000 @ an average issue price of $4.75. Accumulted other comprehensive income is $180,000. The balance in shareholders' equity is retained earnings.

During 2021: Sales revenue $880,000, interest revenue $30,000 ; rent revenue $160,000; Dividend Revenue $80,000; sales Returns & Allowances $25,000; Sales discounts $70,000; COGS $350,000; Selling exp $100,000; General Administrative expenses $80,000; Interest expense $70,000; Loss on sale of Investments $60,000; Restructuring Costs $75,000; Gain on sale of compenant that qualifies as a discontinued ops $150,000; Write down of inventory $50,000; foreign currency translation gain $20,000; unrealized gain in value of land $50,000;.Unrealized gain in the value of patents $50,000; unrealized loss in value of available for sale securities $60,000

Prepare a statement of comprehensive income utilizing the multiple step income statement approach