Dell

In January 2006, Dell, the world’s largest computer maker, announced plans to setup its fourth call center in India. The company already employs over 10,000 people in its Indian call centers, which provided a telephone help desk service to its many thousands of customers around the world. Like many other Western companies, Dell was attracted to India by the abundance of low-cost English-speaking workers, many of whom are well qualified and highly IT literate. Locating call centers in India sounds like a good deal all round. Customers get access 24 hours a day, 7 days a week wherever they are in the world, companies are able to reduce costs, and workers in a developing country get jobs.

However, not everyone is happy. Niels Kjellerup, Publisher and Editor of The Call Centre Managers Forum, an online chat room for call center managers, argues that the rush to outsource customer contact operations to cheaper locations has resulted in the worst of management practices in US and UK call centers being exported as ‘World Class Call Centre Practice’ in countries like India. He says that too often what is seen in India is bad customer service delivered cheaply. He claims that many Indian call centers are run as sweatshops with intelligent people being treated like cattle. Call center managers with little or no previous experience adopt ‘idiotic vendor measures’ such as ‘how many calls’ and ‘how short’, which simply result in the delivery of poor levels of customer service.

Agents are required to work nine and a half hours a day, but typically work anywhere from 12 to 16 hours. Processing 28 calls an hour is mandatory. Another target is to ensure that no customer calls back within seven days. The informant claimed that there are few, if any allowances for time off, even for doctor visits, sick days or handling family emergencies.

Question 2 ( maximum 300 words)

A traditional view of globalization is that it involves rolling out the same offering across the globe using the same ingredients, brand name and marketing communications. However, organizations have realized that they need to adapt their offerings and communications to local preferences and conditions. Discuss what is the difference between globalization and customization in marketing segmentation and marketing mix in relation to Dell Computers.

QUESTION 1

What is the Marginal Revenue at a quantity of 5?

QUESTION 2

What is the Marginal Cost at a quantity of 7?  

QUESTION 3

Using the MR-MC rule, what is the profit maximizing quantity this firm should produce?

QUESTION 4

How much profit do they make at this quantity?

Question 27)

Orange Valley Aviation is considering a project that would last for 2 years. The project would involve an initial investment of 115,000 dollars for new equipment that would be sold for an expected price of 106,000 dollars at the end of the project in 2 years. The equipment would be depreciated to 24,000 dollars over 7 years using straight-line depreciation. In years 1 and 2, relevant annual revenue for the project is expected to be 91,000 dollars per year and relevant annual costs for the project are expected to be 38,000 dollars per year. The tax rate is 50 percent and the cost of capital for the project is 8.96 percent. What is the net present value of the project?

Smoking remains more common in much of Europe than in the United States. In the United States, there is a strong relationship between education and smoking: well-educated people are less likely to smoke. Does a similar relationship hold in France? Here is a two-way table of the level of education and smoking status (nonsmoker, former smoker, moderate smoker, heavy smoker) of a sample of 467 French men aged 20 to 60 years. The subjects are a random sample of men who visited a health center for a routine checkup. We are willing to consider them an SRS of men from their region of France.

The null hypothesis states that there is no relationship between these variables. That is, the distribution of smoking is the same for all three levels of education.

(a) Find the expected counts for each smoking status among men with a university education. This is one row of the two-way table of expected counts. Find the row total and verify that it agrees with the row total for the observed counts.

Use two decimals for the expected counts and a whole number for the total.

1. What test would you use in each of the following contexts?

1. A research study was conducted to examine the differences between older and younger adults on perceived life satisfaction. A pilot study was conducted to examine this hypothesis. five older adults (over the age of 70) and five younger adults (between 20 and 30) were give a life satisfaction test (known to have high reliability and validity). Scores on the measure range from 0 to 60 with high scores indicative of high life satisfaction; low scores indicative of low life satisfaction. Now you would like to know if there is a significant difference in the life satisfaction of these adults groups. (0.25 Points)

1. Now you would like to know if there is a significant difference in the life satisfaction of these adults groups. (0.25 Points)

2. Compare if two distributions are the same. (0.25 Points)

3. Compare the effect of dosage of a medicine (low, medium and high) on the blood pressure for three different groups 30 each? (0.25 Points)

4. A consumer good firm introduced a new cosmetic and tested on 10 people. Their skin tones were measured before and after the experiment to see if there is any significant improvement. (0.25 Points)

5. h

The next problem comes directly from a student project from three years ago. It is on a very serious topic so I am putting it last on the final.

A former student in Math& 146 did a project that asked people whether they had ever committed a crime, whether they were convicted, and whether they suffered from mental health problems. She thought there would be an association between being convicted and having mental health problems. She collected data through a confidential survey in her office, and then she also collected data from homeless people through in-person interviews.

The table below shows all people in her sample who said they committed a crime.

• The row variable is whether they were convicted or not convicted
• The column variable is whether they had mental health problems:   no or yes   

Does the data suggest there is an association between being convicted of a crime and having mental health problems? Provide a comprehensive answer using concepts from two-way tables and probabilities. For full credit, explain at least one possible source of bias in this research.

Question #1

Three-circle, red-on-white is one distinctive pattern painted on ceramic vessels of the Anasazi period found at an archaeological site. At one excavation, a sample of 163 potsherds indicated that 74 were of the three-circle, red-on-white pattern. Find a point estimate p̂ for the proportion of all ceramic potsherds at this site that are of the three-circle, red-on-white pattern. (Round your answer to four decimal places.)

Compute a 95% confidence interval for the population proportion p of all ceramic potsherds with this distinctive pattern found at the site. (Round your answers to three decimal places.)

lower limit

upper limit

Question#2

A random sample of 46 adult coyotes in a region of northern Minnesota showed the average age to be x = 2.03 years, with sample standard deviation s = 0.76 years. However, it is thought that the overall population mean age of coyotes is μ = 1.75. Do the sample data indicate that coyotes in this region of northern Minnesota tend to live longer than the average of 1.75 years? Use α = 0.01.

(a) What is the level of significance? State the null and alternate hypotheses.

What sampling distribution will you use?Explain the rationale for your choice of sampling distribution.

What is the value of the sample test statistic? (Round your answer to three decimal places.)

Estimate the P-value.

The table below gives the number of hours seven randomly selected students spent studying and their corresponding midterm exam grades. Using this data, consider the equation of the regression line, yˆ=b0+b1x, for predicting the grade that a student will earn based on the number of hours spent studying. Keep in mind, the correlation coefficient may or may not be statistically significant for the data given. Remember, in practice, it would not be appropriate to use the regression line to make a prediction if the correlation coefficient is not statistically significant.

Hours Studying Grades
1.5 61
2 64
2.5 70
3.5 71
4.5   74
5 94
5.5 98

Step 1 of 6: Find the estimated slope. Round your answer to three decimal places.

Step 2 of 6: Find the estimated y-intercept. Round your answer to three decimal places.

Step 3 of 6: Determine the value of the dependent variable yˆ at x=0.

Step 4 of 6: Find the estimated value of y when x=2. Round your answer to three decimal places.

Step 5 of 6: Find the error prediction when x=2. Round your answer to three decimal places.

Step 6 of 6: Find the value of the coefficient of determination. Round your answer to three decimal places.

Ask the user for the name of a car maker. Display the oldest and newest car from that maker. Modify your display to include the VIN of the car. Format the output in columns of 15, 25, 5, and 18.

Toyota

Required Output

What car make are you looking for?\n
Oldest Toyota\n
         Toyota                      MR2 1985 WAUFFAFL2CN997894\n
Newest Toyota\n
         Toyota                    Venza 2013 WAUEH54B01N735764\n

Chevrolet

Required Output

What car make are you looking for?\n
Oldest Chevrolet\n
      Chevrolet                  Corvair 1960 1N6BF0KM1FN003702\n
Newest Chevrolet\n
      Chevrolet                 Colorado 2012 WVWAA7AJ4BW878497\n

Lamborghini

Required Output

What car make are you looking for?\n
Oldest Lamborghini\n
    Lamborghini              Murciélago 2002 3GYFK66N43G898137\n
Newest Lamborghini\n
    Lamborghini                Reventón 2008 ZHWGU5BR6EL542311\n

Kia

Required Output

What car make are you looking for?\n
Oldest Kia\n
            Kia                   Sephia 1996 1N6AA0CC7CN222465\n
Newest Kia\n
            Kia                    Forte 2012 2V4RW3D14AR530852\n

GMC

Required Output

What car make are you looking for?\n
Oldest GMC\n
            GMC                    Jimmy 1992 1YVHZ8BA1A5450350\n
Newest GMC\n
            GMC                    Yukon 2013 1FTFW1E82AK523715\n

Volvo

Required Output

What car make are you looking for?\n
Oldest Volvo\n
          Volvo                      850 1995 JH4KC1F95FC996591\n
Newest Volvo\n
          Volvo                      S60 2011 WA1DGAFE7ED674601\n

Heres cars.txt that you wanted:

make     model year
Ford   Expedition 2003
Mazda  B-Series   1989
Ford   Freestar   2003
Hyundai    Elantra    2001
Hyundai    Entourage  2008
Chevrolet  Camaro 2011
Chevrolet  Monte Carlo    2006
Chevrolet  Blazer 1996
Chevrolet  Aveo   2005
Chevrolet  Corvette   1999
Mercedes-Benz  E-Class    2006
Dodge  Avenger    1995
Pontiac    Grand Prix 1973
Mitsubishi Outlander  2011
MINI   Clubman    2011
Suzuki Aerio  2007
Dodge  Dakota Club    1992
Chevrolet  Astro  2002
Chevrolet  Tahoe  1996
Mitsubishi Mirage 1994
Porsche    944    1991
Hyundai    Elantra    1994
Mercury    Grand Marquis  1998
Volkswagen Golf   2001
Jaguar XJ Series  2005
Toyota Echo   2005
GMC    Safari 2002
GMC    Sierra 1500    2000
Chevrolet  Cobalt 2005
Jeep   Patriot    2008
Mazda  Navajo 1991
Chevrolet  Malibu 2001
Saab   900    1990
Mercury    Grand Marquis  1998
Hummer H1 2004
Subaru Loyale 1993
Jeep   Wrangler   1999
Ford   Mustang    1994
Austin Mini Cooper S  1963
Mercedes-Benz  M-Class    1998
Jeep   Wrangler   2006
Honda  Civic  1997
Plymouth   Voyager    1994
Ford   Club Wagon 1997
Audi   5000S  1984
Saturn VUE    2003
Oldsmobile Achieva    1994
Mercedes-Benz  G55 AMG    2006
Chevrolet  Express 3500   1997
Lexus  ES 1992
Cadillac   Allante    1992
Hyundai    Tiburon    1997
Pontiac    Grand Prix 1965
Ford   Focus  2000
Mitsubishi Chariot    1987
Chrysler   Prowler    2001
Land Rover Discovery  2012
Volkswagen Scirocco   1984
Ford   Bronco 1984
Hyundai    Accent 1996
Volkswagen Routan 2012
Volkswagen Golf   2003
GMC    Terrain    2010
Ford   F150   2009
GMC    Sierra 2011
Dodge  Ram Van 1500   2000
Chrysler   300    2009
Oldsmobile Achieva    1997
Land Rover Discovery  2008
Toyota 4Runner    2002
Porsche    911    1995
Toyota Land Cruiser   2002
Land Rover Defender   1994
Chevrolet  Lumina 1997
Audi   TT 2002
Chrysler   Town & Country 2009
Nissan Frontier   2000
Toyota Tercel 1997
Buick  Riviera    1997

I would prefer the sorting algorithm types like Bubble and Selection searches if you can. If you want car-list.txt, I can't put it in the question because it was too long. Make sure this in Java and also have notes on the program and the right formatting, thank you.

The Mars Reconnaissance Orbiter (launched on 8/12/2005) achieved a nearly circular orbit in September 2006 with a period of T = 6.72 x 10³ s. The mass, M, of Mars is 6.417 x 10²³ kg and its radius, R_Mars, is 3.39 x 10⁶ m.

The mass, m, of the Orbiter is 1,031 kg.

1) The Net Radial Force, ΣF_r, acting on the Orbiter as it orbits Mars, is due to the gravitational force between it and Mars. ΣF_r = GMm/r², where r is the orbital radius.

True or False

2) This Net Radial Force, ΣF_r, is also equal to mv²/r = m(2π/T)²r.

True or False

3) Accordingly, r = [GM(T/2π)²]^1/3

True or False

4) The speed, v, and the radius, r, of the Orbiter depend on the Orbiter's mass.

True or False

5) The Orbiter is _____x 10⁶ m from the center of Mars. Show your answer with the correct number of significant figures.

True or False

6) How many times does the Orbiter circle Mars in one earth day? (Show three significant figures in your answer. Don't try to use exponential notation. Use numbers like 3.76 or 15.9)

7) The value of g, gravitational acceleration, near the surface of Mars is ______ m/s².

8) An engineer is planning to put another satellite around Mars with a radius of r = 4.000 x 10⁷ m. Its speed in m/s would be:

9) What is the period, T, of the above planned satellite in earth days (to 2 significant figures)?