8. Topic 1: Creating a Customer Relationship Management Plan

Think of a company that has provided great customer service to you recently. (In the United States)

What did it do?

How did it go beyond what you expected?

What do companies have to do to get employees to deliver such services?

Class: Market Management

60. A recent debate about where in the United States skiers believe the skiing is best prompted the following survey. Test to see if the best ski area is independent of the level of the skier. U.S. Ski Area Beginner Intermediate Advanced Tahoe 20 30 40 Utah 10 30 60 Colorado 10 40 50 .

The United States has one the world’s freest labor markets. Research free labor markets around the world as well as your local labor market. What type of market exists in your local area? What are the pros and cons of a free labor market? Based on your research, reading and analysis, is there a need for government regulation?

Why do managers at most companies prefer that unions not represent their employees? Can unions provide benefits to an employer?

2. How has union membership in the United States changed over the past few decades?

3. What legal responsibilities do employers have regarding unions? What are the legal requirements affecting unions?

The money supply for the United States is approximately $15 trillion. What value of U.S. Treasury debt should the Fed buy or sell in order to reduce the money supply by 5% if the reserve ratio is 10%? Report an open market purchase as a positive number, an open market sale as a negative number, and round to the nearest whole billion dollars.

What is one of the basic assumptions of the rule of law?

1. The president of the United States is exempt from most laws

2. Laws are applied differently to certain classes of persons based on wealth or social status.

3. Laws are based on moral and religious principles which promote order and harmony in society.

4. Standards of behavior established by applying to all people equally

Adam Smith, in his 1776 book The Wealth of Nations, essentially argued that free enterprise, regardless of whether it is in the United States, Russia, or anywhere else in the world, encourages entrepreneurship because it permits an individual’s freedom to create and produce. Such a system makes it easier for entrepreneurs to acquire opportunity. Is this the same thing as saying that to be an entrepreneur is to be ethical? Why or why not?

Suppose that the one-year interest rate is 4.30% in Italy, the spot exchange rate is $1.5550/€1.00, and the one-year forward exchange rate is $1.5979/€1.00. Based on interest rate parity, what must the one-year interest rate be in the United States?

Question 19 options:

News reports from the western United States occasionally report incidents of cattle ranchers slaughtering many newborn calves and burying them in mass graves rather than transporting them to markets. Assuming that this is rational behavior by profit-maximizing "firms," explain what economic factors may influence such behavior. Justify your answer.