American customer satisfaction index: Starbucks in the U.S. 2006-2016

This statistic shows the American customer satisfaction index scores of Starbucks in the United States from 2006 to 2016. Starbucks had an ACSI score of 75 in 2016. Just over 50 percent (around 7,880) of all Starbucks stores were company-operated stores, from which Starbucks generates around 79 percent of its revenue. Around 5,292 stores are licensed stores. Starbucks, which became a publicly traded company on June 26, 1992, generated around 21.32 billion U.S. dollars in revenue in the 2016 fiscal year. In its company-operated stores Starbucks generates 74 percent of revenue from the sale of beverages, 19 percent from food sales and three percent from the sale of packaged and single serve coffees. Another four percent of retail sales are attributable to coffee-making equipment and other merchandise. The United States is Starbucks’ biggest and most important market. In 2016, revenues from Starbucks Americas segment amounted to more than 14 billion U.S. dollars. The Americas segment comprises over 13,000 stores in the U.S., Canada, Mexico, Puerto Rico, Brazil Chile and other American countries with around 86 percent of those stores located in the United States. 1. Plot this set of data as a scatterplot in excel. 2. Find the correlation coefficient. 3. Is it positive or negative? 4. What does the sign tell us? 5. What does the correlation imply about the relationship between the time and the satisfaction? 6. Is the correlation significant? Why or why not? (Answer in 1-2 complete sentences.) (Use the Pearson calculator). 7. Draw the trendline in excel. Can the regression line be used for prediction? No, it is too weak. Insert excel graph here:

Based on the data below, forecast US hotel revenues for 2017, 2018, and 2019. Provide the model developed for your calculations.

YEAR REVENUE ($USD BILLION)

2001 105.00

2002 111.90

2003 118.80

2004 119.30

2005 135.50

2006 146.20

2007 153.80

2008 154.70

2009 133.30

2010 142.00

2011 153.30

2012 155.50

2013 163.00

2014 176.70

2015 189.50

2016 199.30

Estimate a linear time trend for the Netflix data using data for the period 2000Q1 ... Estimate a linear time trend for the Netflix data using data for the period 2000Q1 to 2008Q4. a. Carry out a preliminary analysis of the data including a line fit plot and interpret your results. b. Test whether the slope is significantly different from zero, using alpha = 0.05. c. Compute S and R2 and interpret the results. d. Compute point forecasts for sales in each quarter of 2009. e. Comment upon your results. Note: you can use Regression under the Data Analysis tool in Microsoft Excel.

American customer satisfaction index: Starbucks in the U.S. 2006-2016

ABOUT THIS STATISTIC: This statistic shows the American customer satisfaction index scores of Starbucks in the United States from 2006 to 2016. Starbucks had an ACSI score of 75 in 2016.

Starbucks

The Starbucks Corporation is a coffeehouse chain based in Seattle which operates more than 25 thousand stores worldwide (as of 2016). Just over 50 percent (around 7,880) of all Starbucks stores were company-operated stores, from which Starbucks generates around 79 percent of its revenue. Around 5,292 stores are licensed stores. Starbucks, which became a publicly traded company on June 26, 1992, generated around 21.32 billion U.S. dollars in revenue in the 2016 fiscal year.

In its company-operated stores Starbucks generates 74 percent of revenue from the sale of beverages, 19 percent from food sales and three percent from the sale of packaged and single serve coffees. Another four percent of retail sales are attributable to coffee-making equipment and other merchandise.

The United States is Starbucks’ biggest and most important market. In 2016, revenues from Starbucks Americas segment amounted to more than 14 billion U.S. dollars. The

Americas segment comprises over 13,000 stores in the U.S., Canada, Mexico, Puerto Rico, Brazil Chile and other American countries with around 86 percent of those stores located in the United States. 2

13. Plot this set of data as a scatterplot in excel. Insert excel graph here:

14. Find the correlation coefficient.
15. Is it positive or negative?
16. What does the sign tell us?
17. What does the correlation imply about the relationship between the time and the satisfaction?

18. Is the correlation significant? Why or why not? (Answer in 1-2 complete sentences.) (Use the Pearson calculator).

20) Draw the trendline in excel. Can the regression line be used for prediction? No, it is too weak. Insert excel graph here:

Consider the following data:

Number of Deaths in the U.S. by Drug Overdose

Year   2000 2001 2002 2003 2004 2005 2006 2007 2008

Deaths 17,046 17,511 14,317 13,372 17,767 14,526 11,155 18,657 16,644

Step 2 of 2 : Find the three-period moving average for the year 2007. If necessary, round your answer to one decimal place.

The consumer Price Index for the different years are as follows.

2003 10.75

2004 89.25

2005 83.34

2006 56.25

1) Calculate Inflation rate for 2003, 2004, and 2005.

2) What kind of fiscal policy will you use to fight against inflation. Explain it briefly.

1. A fund had the following annual prices and dividends (beginning of the year): 2002 2003 2004 2005* 2006 2007 $50 $55 $63 $20 $24 $23 $1 $1 $.40 $.40 $.40 * Price reflects a three for one split.

a. Compute each year return.

b. Compute the four years holding period return.

c. Compute the annualized rate of return

Consider the following price data from 2002 to 2010

a. Compute the simple price index using 2002 as the base year. (Round your answers to 2 decimal places.)

b. Update the index numbers with a base year revised from 2002 to 2005. (Round your answers to 2 decimal places.)

Question 4 Using the dataset below, estimate whether there is a difference among the graduation rates - identified as percentages - of five high schools over a 10-year period. Explain your results. Yr HS 1 HS 2 HS 3 HS 4 HS 5 2003 67 82 94 65 88 2004 68 87 78 65 87 2005 65 83 81 45 86 2006 68 73 76 57 88 2007 67 77 75 68 89 2008 71 74 81 76 87 2009 78 76 79 77 81 2010 76 78 89 72 78 2011 72 76 76 69 89 2012 77 86 77 58 87