Organizational culture - Ritz-Carlton

The Ritz-Carlton is committed to treating its guests as HRHers of the hotel, drawing on the best institutional cultures in the area of ​​residence, and the staff are referred to as "ladies and gentlemen". The hotel employees carry a card with the hotel logo printed on it that states: “We, ladies and gentlemen, provide the service to women and gentlemen.”

They have trained the employees of the Ritz in very precise standards and specifications to deal with customers. The founders of the company, Caesar Ritz and Auguste Escover, set these standards for more than a century, and Ritz employees are continuing to be trained in the company's traditions and values.

The managers reinforce the company’s values ​​and review service methods in 15-minute “show” sessions every day in every hotel building. These values ​​form the basis for employee training and compensation. Nothing is left to chance when it comes to providing exemplary customer service,

Prospective employees pass tests related to cultural suitability and attributes associated with the innate love of service provision. "The smile should look natural," says one of the company’s managers. Although team members are expected to be highly motivated and highly motivated, their behavior in dealing with inmates is very detailed and written, which is the company's new approach in contrast to what the company has been doing before: No less for employees how to make inmates feel happy. Employees are expected to discover this themselves now. Diana Orrick, Vice President, says, “We have switched from this written guideline approach and moved to results management.” But the result has not changed. The goal is still for the inmate to express his admiration for the service they receive. However, based on the new approach, the interactions of team members with inmates are more natural, calm, and honest, which is better than appearing as lines from a booklet.
answer the questions:

1. What is the prevailing culture at the Ritz-Carlton? In your opinion, why is this type of culture important to a luxury hotel? With a discussion of the weaknesses of such a culture type?
2. What challenges do you think the Ritz-Carlton Hotel faced in changing the organizational culture? With a discussion of what the Ritz-Carlton should do to maintain the new organizational culture?
3. What characteristics of a potential employee do you think will be the happiest and most successful in this culture? In your opinion, how can new employees "learn" this culture?
4. What can other organizations learn from the Ritz-Carlton about the importance of organizational culture?

Wildlife Escapes generates average revenue of $6,250 per person on its​ 5-day package tours to wildlife parks in Kenya. The variable costs per person are as​ follows:

Airfare

$1,100

Hotel accommodations

1,950

Meals

900

Ground transportation

600

Park tickets and other costs

700

Total

$5,250

Annual fixed costs total $590,000.

This is all one question:

A theater uses the following table/sheet to manage ticket sales, which turned out to be a very bad practice. The manager of theater hires you to design a database to manage the ticket sale information.   

TICKET-SALES (InvoiceNumber, CustomerID, ShowTitle, SeatType, SeatLocation, TicketPrice, CustomerName, CustomerCell, ShowTime, Director_of_Show)

Note: A customer can purchase multiple seats in one order (with one InvoiceNumber). It is also the common sense that the price of a ticket/seat depends on the show, it’s showtime and seat location. Also note this theater may have multiple shows at the same time.  

To do your job, you need to answer the following questions:  

-List al Functional Dependencies

-List Multivalued Dependencies, if there is any.

-What is the key of original table (TICKET-SALES)?

-What normal form this table is in and Why? Give a clear justification/explanation

-How do you normalize it? Show the result of normalization

U.S. Withholds $65 Million From U.N. Relief Agency for Palestinians

By GARDINER HARRIS and RICK GLADSTONEJAN. 16, 2018

ASHINGTON — The Trump administration is withholding more than half the funding that the United States generally has provided to a United Nations agency that aids Palestinian refugees, officials said Tuesday.

Heather Nauert, the State Department spokeswoman, said the United States would provide $60 million to the United Nations Relief and Works Agency but would withhold $65 million “for future consideration.”

Ms. Nauert said that the decision was intended to encourage other countries to increase aid, as well as to promote reform at the relief agency — and that it was not intended to be a punitive move against Palestinians. But she refused to comment when asked if the funding shortfall was linked to President Trump’s threat on Jan. 2 to end the aid after Palestinian leaders said the United States should no longer play a role in peace talks with Israel.The withholding was denounced by the Palestinians and welcomed by Israel. “Once again, the U.S. administration proves its complicity with the Israeli occupation by attempting to remove another permanent status issue off the table,” said Hanan Ashrawi of the Palestine Liberation Organization’s executive committee.Danny Danon, Israel’s ambassador to the United Nations, said the United Nations Relief and Works Agency “has proven time and again to be an agency that misuses the humanitarian aid of the international community and instead supports anti-Israel propaganda, perpetuates the plight of Palestinian refugees and encourages hate.The agency funds schools and health clinics that serve nearly two million people in Lebanon, Jordan, the West Bank and Gaza Strip. As funding declined recently, the agency began significant layoffs of teachers and health workers, many of them refugees themselves.

Mr. Trump has turned American policy sharply in favor of Israel and against the Palestinians. He has formally recognized Jerusalem as the capital of Israel and threatened to close the Palestine Liberation Organization’s diplomatic mission in Washington.

The United States provided more than $355 million to support the relief agency’s 2016 operations, and also gave about $290 million last year to the Palestinians through the United States Agency for International Development. Altogether, the United States has provided about $5.2 billion in assistance to the Palestinians since 1994, a level of funding that is likely to be reduced in the coming years as the Trump administration works to cut foreign assistance.

Tuesday’s announced cut alarmed United Nations officials and aid groups that regard the United Nations Relief and Works Agency as a critical pillar of well-being for Palestinian refugees in the West Bank and Gaza and in neighboring countries.

He said the relief agency’s services were of “extreme importance” to the populations of Palestinians who had lived as refugees for 70 years. Mr. Guterres said that was not only his opinion but “an opinion that is shared by most international observers, including some Israeli ones.”

Many Israelis worry that any rapid reduction in such aid could destabilize the region and force Israel to pick up a larger share of the costs. Jordan, where many Palestinians have settled, is also coping with a huge influx of Syrian refugees.

“That the Trump administration is using humanitarian aid for schools and hospitals as a cudgel to punish those who disagree with their policy decisions is deeply troubling,” said Jeremy Ben-Ami, president of J Street, a Washington-based liberal advocacy group for peace in the region.

Robert B. Satloff, executive director of the Washington Institute for Near East Policy, said he was “not a fan of massive cuts” to funding for the relief agency, saying he would prefer other solutions, such as changes to how Palestinians become eligible for refugee status.

United Nations funding for Palestinian refugees grows in part out of a longtime assumption that a Palestinian state would eventually be created. But cuts to that funding, along with other efforts that dim hopes for a two-state solution, could accelerate a shift among younger Palestinians to abandon the push for a separate state and instead demand full civil rights from Israel.

Jared Kushner, Mr. Trump’s son-in-law and a top adviser, is quietly continuing an effort to find a peaceful resolution to the Israeli-Palestinian conflict that experts hope will at least persuade Palestinians not to suddenly end many accommodations with Israel.

“It is proximity that almost guarantees a continued accommodation,” said Aaron David Miller of the Woodrow Wilson International Center for Scholars, who was a State Department Middle East analyst and negotiator in Republican and Democratic administrations. “The proximity also guarantees tension. That’s the paradox here.” ( make short summury on this)

8. Adam, Bonnie, Chuck, Dave and Elaine are engineers from different companies attending a professional conference at the University of Arizona in Tucson. There are seven hotels near the campus. Each engineer will stay at a randomly picked hotel. a. What is the probability that they will all stay at the same hotel? b. What is the probability that they will all stay at different hotels? c. Adam has a crush on Bonnie, what is the probability that they will stay at the same hotel? d. What is the probability that exactly two of the five engineers will stay at the same hotel with no one else staying at a same hotel?

In the United States, there is a shortage of health care workers. Specifically, physicians and nurses. Choose one of these professions (medicine or nursing) and summarize the following:

Why does a shortage exist?

How could you, as a health care manager, encourage entry into the profession?

1. What are some key intellectual property protections of Côte d'Ivoire and when do they expire? How do they compare to the intellectual property rights in the United States and what concerns would you have for a U.S. company doing business in this country?

what exactly is social insurance in the united states and name and describe the funding sources for the two major social insurances? what percent of total healthcare expenses are paid through these insurances? explain two unintended consequences of social insurance programs?

Which of the following factors helps to explain the sustained increases in health care spending in the United States?

a) Increasing cost of malpractice insurance

b) Slow growth in labor productivity in healthcare compared with the economy as a whole

c) Unnecessary, inefficient paperwork