Donna Shader, manager at the Winter Park Hotel, is considering how to restructure the front desk to reach an optmum level of staff efficiency and guest service. Presently, the hotel has five clerks on duty, each with a separate waiting line, during the peak check in time of 3:00 P.M to 5:00 P.M.

Observation of arrivals during this time show that an average of 90 guests arrive each hour (although there is no upward limit on the number that could arrive at any given time). It takes an average of 3 minutes for the front-desk clerk to register each guest.

Donna is considering three plans for improving guest service by reducing the length of time guests spend waiting in line.

The first proposal would designate on employee as a quick service clerk for guests registering under corporate accounts, a market segment that fills about 30% of all occupied rooms. Because corporate guests are preregistered, their registration takes just 2 minutes. With these guests separated from the rest of the clientele, the average time for registering a typical guest would climb to 3.4 minutes. Under plan 1, noncorporate guests would choose any of the remaining four lines.

The second plan is to implement a single line system. All guests could form a single waiting line to be served by whichever of the five clerks became available. This option would require sufficient lobby space for what could be a substantial queue.

The third proposal using an automatic teller machine (ATM) for check-ins. This ATM would provide approximately the same service rate as a clerk would. Given that initial use of this technology might be minimal, Shader estimated that 20% of customers, primarily frequent guests, would be willing to use the machines.

(This might be a conservative estimate if the guests perceive direct benefits from using the ATM, as bank customers do. Citibank reports that 95% of its Manhattan customers use its ATMs.) Donna would set up a single queue for customers who prefer human check-in clerks. This would be served by the five clerks although Donna is hopeful that the machine will allow a reduction to four.

Required:

1. Determine the average amount of time that a guest spends checking in.
2. What is the check in time under each plan?
3. What plan would you recommend.

2. Courtney Newell, manager of the Silver Park Hotel, is considering how to restructure the front desk to improve guest service during the peak check-in hours of 3:00 to 5:00 p.m. At present, the hotel has 5 clerks on duty each with a separate waiting line.

Courtney is considering two plans for reducing the guest’s waiting time. The first proposal would be to implement a single waiting line in which guests would be served by whichever of the 5 clerks becomes available first. Observations of arrivals during the peak check-in time show that a guest arrives on average every 40 seconds. It takes an average of 3 minutes for the front-desk clerk to register each guest.

The second proposal would designate one employee as a “quick-service” clerk for guests registering under corporate accounts, a market segment that comprises about 30% of Silver Park’s guests. Since these guests would be pre-registered, it would take an average of only 0.5 minutes for the front-desk clerk to register them. Under this plan, the non-corporate guests would form a single line and proceed to the first available of the 4 remaining clerks. The average time for registering a non-corporate guest is 3.4 minutes.

Which proposal should Courtney implement? Provide appropriate quantitative evidence to support your recommendation.

1. Courtney Newell, manager of the Silver Park Hotel, is considering how to restructure the front desk to improve guest service during the peak check-in hours of 3:00 to 5:00 p.m.  At present, the hotel has 5 clerks on duty each with a separate waiting line.

Courtney is considering two plans for reducing the guest’s waiting time. The first proposal would be to implement a single waiting line in which guests would be served by whichever of the 5 clerks becomes available first.  Observations of arrivals during the peak check-in time show that a guest arrives on average every 40 seconds.  It takes an average of 3 minutes for the front-desk clerk to register each guest.

The second proposal would designate one employee as a “quick-service” clerk for guests registering under corporate accounts, a market segment that comprises about 30% of Silver Park’s guests.  Since these guests would be pre-registered, it would take an average of only 0.5 minutes for the front-desk clerk to register them.  Under this plan, the non-corporate guests would form a single line and proceed to the first available of the 4 remaining clerks.  The average time for registering a non-corporate guest is 3.4 minutes.

Which proposal should Courtney implement?  Provide appropriate quantitative evidence to support your recommendation.

Government: Roughly chart the growth and development of the United States from a regional hegemon into a global superpower. In what ways does the United States work to maintain its superpower status?

How does the United States debt compare globally to other nations? Identify why some other nations have less debt than the United States. Explain why.

The offering selected= The Agency RE

Explain in detail, the following for your offering

A. Current sales revenue – for both within the United States and outside the United States

B. The value proposition

Describe why the nursing shortage is a major national issue in the United States. How could a nursing shortage in other countries around the world affect the nursing shortage in the United States.

1) In a recent poll, the Gallup organization found that 45% of adult Americans believe that the overall state of moral values in the United States is poor. Suppose a survey of a random sample of 25 adult Americans is conducted in which they are asked to disclose their feelings on the overall state of moral values in the United States. Answer the questions below, showing work. Bare answers are not acceptable. (Showing work means writing the calculator command you used with correct input values in the correct order.)

f) Would it be unusual to find 20 or more adult Americans who believe the overall state of moral values in the United States is poor? Why or why not?

g) Now based on a random sample of 500 adult Americans, compute the mean and standard deviation of the random variable X, the number of adults who believe the overall state of moral values in the United States is poor. Interpret the mean.

h) Would it be unusual to identify 240 adult Americans who believe the overall state of moral values in the United States is poor, based on a random sample of 500 adult Americans? Why? Now using the Normal Approximation to the Binomial, approximate the probability that:

i) Exactly 250 of those surveyed feel the overall state of moral values in the United States is poor.

j) Between 220 and 250, inclusive, of those surveyed feel the overall state of moral values in the United States is poor.

k) At least 260 adult Americans who believe the overall state of moral values in the United States is poor, based on a random sample of 500 adult Americans. Would this be unusual? Why?

The United Nations Human Development Report gives the following data for real GDP per person in​ 2014: China,​ $12,547; Russia,​ $22,352; Canada,​ $42,155; United​ States, $52,947. Other information suggests that household production is similar in Canada and the United States and smaller than in China and Russia. The underground economy is larger in Russia and China and a similar proportion of each of these economies. Canadians and Americans enjoy more leisure hours than do the Chinese and Russians. Canada and the United States spend significantly more on the environment than do China and Russia. In which pair​ (or pairs) of countries is it easiest to compare the standard of​ living? And in which pair​ (or pairs) is it most​ difficult? Explain why. The standard of living can be easily compared​ ______. A. between China and Canada because they have a similar land size B. among all four countries because real GDP per person includes a reliable measure of​ income, household​ production, the underground​ economy, leisure​ hours, and the environment C. among none of the four countries because they are too different D. between Russia and the United States because they are both super powers E. between China and Russia or between Canada and the United​ States, because household​ production, the underground​ economy, leisure​ hours, and the environment are similar in each pair The standard of living cannot be easily compared in​ ______ and​ ______ because​ ______. A. ​China; Canada; one is much bigger than the other B. either China or​ Russia; either Canada or the United​ States; in each pair household​ production, the underground​ economy, leisure​ hours, and the environment are different C. ​Russia; China; because one is much bigger than the other D. either China or​ Russia; either Canada or the United​ States; in each pair the population densities are different E. ​Canada; the United​ States; one is much bigger than the other

Suppose that Federal Reserve policy leads to higher interest rates in United States

a. How will this policy affect real GDP in short run if the United States is a closed economy (no exports and imports)?

b. How will this policy affect real GDP in short run if the United States is an open economy?

c. How will your answer to part b change if interest rates also rise in the other countries around the world?